2. Induction and Orientation

3. Have you ever recruited a new starter who you think will be FANTASTIC and before you know it, they are either not working out or worse, they resign on you...

5. Replacement Costs Direct Costs Termination payouts Advertising Backfilling Training Indirect Costs Staff morale Skill and store knowledge Time spent recruiting, retraining, upskilling Can take a new employee up to 6 months to get up to full speed

6. Reduce Startup Costs Reduce Anxiety Reduce Employee Turnover Save Time for the Manager Develop Realistic Job Expectations Successful and great LiveLife team member! QCPP Requirement

7. New Starter Induction Program Operations Manual – Element 13

8.  Know what shifts are to be worked  Complete and Fax the New Employee Details form to LLC-HR (found under Element 12)  Allocate a buddy  Who will conduct the different parts of the induction?  Plan out what jobs to be allocated – day 1, week 1  Organise the uniforms  Prepare the locker space  Let team know who will be joining them and when

9. Preparation contd Preparation contd... – Think about training requirements What: S2S3, Products, Tills, Computer Systems/Software, Store layout When: ? Who by: Pharmacist, Senior PA, Buddy, Rep, LLC How: Face-to-Face, On-Line, External? – Diarise qualifying period check-in dates – Agree commencement time for first shift

10. Day 1 – General Activities Welcome your new starter! Orient to store Complete/follow up all new starter documentation Introduce to ‘buddy’

11. Day 1 – General Activities WHS  Responding to Fire, Fire Extinguishers, Emergency Exits and the Assembly Point  Security Procedures  Safe Work Procedures Store layout  Location of products and tills Skills and Responsibilities tool  Provide overview of their key responsibilities Avoid putting the person straight out on the floor before covering off these key points

12. Weeks 1-2 Induction program split up into 2 weeks Use as a guide Key Points  LiveLife Values  Operating Procedures  On-line Induction  LiveLife Rewards  CARE  Performance Reviews  Training Requirements

13. Weeks 1-2 Role and Expectations  This is where performance management begins  Clearly articulate what is required and your expectations Set your new starter up for success!

14. Manager Induction Operations Manual – Element 13

15. Where to find documents?

16. Final point Employer of Choice Important to ensure ALL new employees receive a good induction to your store Helps alleviate the new employee’s anxiety Reinforces confidence that the new employee has made a good choice of their new employer Increases productivity AND

17. Sets the new starter up for SUCCESS!

18. Further Assistance: (07) 5474 2166 Fiona Munro – HR Manager Kristie McCaul – HR Administration LiveLife Intranet: Printable version available to download from www.livelifepharmacy.comwww.livelifepharmacy.com