1. UNC Urgent Modification Proposal 0275 Timeline

2.  Day 1  User raises APP Conquest Query with requested loads (BSSOQ, SOQ, SHQ) and provides warrant from end consumer via fax or email as early in the day as possible (AM, specifically prior to midday)  Loads requested should follow existing SOQ / SHQ ratio rules otherwise request will be rejected  Appeal is raised by xoserve and appeal reference number is sent back to User via Conquest  User nominates submits a Supply Point Nomination with the appeal reference number via IX  No further changes to the Supply Point should be nominated at this time  Day 2  Based on the appeal reference number a Supply Point Offer is generated by xoserve and submitted back to the User via IX  User validates the Supply Point Offer and submits a Supply Point Confirmation via IX  Day 3 to Day 10  Supply Point Confirmation is processed.  Day 11  Effective Date of Supply Point Confirmation. New SOQ, SHQ and BSSOQ values are live on Day 11.  NOTE: Submissions within the Capacity Reduction Period that do not allow sufficient time for the full process to be completed will be rejected. Modification Proposal 0275 – Load Reduction Process & Timeline All days are business days and the timeline is based on best endeavours basis

3. 1. User raises APP Query via Conquest with requested loads (BSSOQ, SOQ, SHQ*) and provides signed letter of consent / warrant to xoserve (via fax or email) 2. xoserve receives letter of consent and APP Query – xoserve process Appeal request via Conquest * 3. xoserve send Appeal reference to User via Conquest 4. User submits Supply Point Nomination with Appeal reference via IX 5. xoserve receives Supply Point Nomination and issues Supply Point Offer via IX (time required for system processing) 6. User receives Supply Point Offer with appealed load values and submits Supply Point Confirmation via IX 7. Effective Date for new BSSOQ, SOQ and SHQ * SOQ has to be between 4 and 24 times the SHQ (TPD G5.4.1). If not – rejection will occur 6. System processes Supply Point Confirmation Day 3 to Day 10 DAY 1 DAY 2 Modification Proposal 0275 – Load Reduction Process & Timeline All days are business days and the timeline is based on best endeavours basis Day 11

4.  For Appeals submitted on 21 st December 2009  Time for submission should be as early in the day as possible to ensure these timescales are adhered to  New Load values live from 8 th January 2010*  For Appeals submitted on 5 th January 2010  Time for submission should be as early in the day as possible to ensure these timescales are adhered to  New Load values live from 19 th January 2010  For changes to be effective by 29 th January 2010 (last business day of Capacity Reduction Window)  Appeal should be submitted by 15 th January 2010 * NOTE – The following days are not classed as Business Days pursuant to UNC TPD G1.10 - 25 th December 2009, 28 th December 2009, 1 st January 2010 and 4 th January 2010 Modification Proposal 0275 – Load Reduction Timeline – Example Dates