1. N ORTH S EATTLE C OLLEGE R ENTAL R ETREAT 04/04/14 from 1:00pm to 4:30pm

2. A GENDA 1:05pm- 1:15pm Introductions and Review Agenda 1:15pm – 1:45pm Create a Rentals Team Mission Statement and check for team alignment with Mission Statement 1:45pm – 2:15pm Create a Team Agreement 2:15pm – 2:30pm Break 2:30pm - 3:30pm “Clear the Swamp” exercise 3:30pm – 4:00pm Create Action and Accountability Plan 4:00pm – 4:30pm Brainstorm finer points of Action and Accountability Plan with specific stakeholders 4:30pm Retreat Ends

3. I NTRODUCTIONS (1:05 PM TO 1:15 PM ) Name Department Short description of how you interact with rentals or renters What toy did you want the very most as a child and did you ever get it?

4. C REATE A R ENTALS T EAM M ISSION S TATEMENT (1:15 PM – 1:45 PM ) What is a mission statement? “An effective mission statement must be a clear, concise declaration about your business strategy.”- (Hull, 2013)

5. C REATE A R ENTALS T EAM M ISSION S TATEMENT (1:15 PM – 1:45 PM ) North Seattle College Missions Statement: North Seattle College is committed to changing lives through education. We achieve our mission by: offering comprehensive educational opportunities. creating a highly supportive learning environment. engaging in effective and enduring partnerships (North Seattle College)

6. C REATE A R ENTALS T EAM M ISSION S TATEMENT (1:15 PM – 1:45 PM ) Microsoft At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible (Missionstatments.com). The Walt Disney Company The mission of The Walt Disney Company is to be one of the world's leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world (Missionstatments.com).

7. C REATE A R ENTALS T EAM M ISSION S TATEMENT (1:15 PM – 1:45 PM ) Here are four essential questions your company’s mission statement must answer: What do we do? How do we do it? Whom do we do it for? What value are we bringing? (Hull 2013)

8. C HECK FOR T EAM A LIGNMENT WITH M ISSION S TATEMENT (1:15 PM – 1:45 PM ) Is one or both of the following statements true for you? “I’m part of something good, great, or magnificent by participating in this organizations mission and vision” (Wagner). “I’m fulfilling my own personal, professional and soul-ful goals for my own development and my life by being here and participating in this” (Wagner )

9. C REATE A T EAM A GREEMENT ( 1:45 PM – 2:15 PM ) We just wrote a mission statement? Why do we need a team agreement? The Mission Statements is what we wish to convey to our clients, the Team Agreement is what we wish to convey to each other. What are the characteristics of the ideal Rentals “Dream Team”?

10. C REATE A T EAM A GREEMENT ( 1:45 PM – 2:15 PM ) “If our team is going to be a GREAT team and get the results we want to fulfill our mission, what would we need to be willing to do together?” Define these actions behaviorally: “What would that look like?” “How would someone know that was important to us?” (Wagner)

11. C REATE A T EAM A GREEMENT ( 1:45 PM – 2:15 PM ) Now what are we really saying? Let’s take all those behavior statements and turn them into and agreement! Is everyone on board with this team agreement? Edits? Additions? Objections?

12. B REAK ! (2:15 PM - 2:30 PM )

13. C LEAR THE S WAMP (2:30 PM – 3:30 PM ) What is “Clear the Swamp”? Clear the Swamp is an exercise developed by Libby Wagner to “Help teams identify, assess and deal with issues and obstacles in the way of high performance” (Wagner). Clear the Swamp should be repeated bi-annually or annually for best results.

14. C LEAR THE S WAMP (2:30 PM – 3:30 PM ) Step 1: Gathering Data In which we answer the question “What are the issues and obstacles or problems preventing us from having high levels of productivity, trust and morale?” (Wagner) Step 2: Recording Data Recording every answer Step 3: Assessing Can this obstacle be removed? Is it worth it? Step 4: Prioritizing and Selecting Everybody pick your two favorite pet peeves Step 5: Discussion and Action Steps

15. C LEAR THE S WAMP (2:30 PM – 3:30 PM ) Issue or ObstacleCan We Influence it? Is it worth it? Votes

16. C LEAR THE S WAMP (2:30 PM – 3:30 PM ) Step 5: Discussion and Action Steps Perform a gap analysis What’s the current state of this issue? What’s going on that’s not working? What’s the desired state of this issue? What would it look like if it was working well or corrected or thriving? What are some recommendations we have for resolving this? What is the first, next step for each recommendation?

17. C REATING AND A CTION AND A CCOUNTABILITY P LAN (3:30 PM TO 4:00 PM ) Obstacle Number 1: What’s the current state of this issue? What’s going on that’s not working? What’s the desired state of this issue? What would it look like if it was working well or corrected or thriving? What are some recommendations we have for resolving this? What is the first, next step for each recommendation?

18. C REATING AND A CTION AND A CCOUNTABILITY P LAN (3:30 PM TO 4:00 PM ) Obstacle Number 2: What’s the current state of this issue? What’s going on that’s not working? What’s the desired state of this issue? What would it look like if it was working well or corrected or thriving? What are some recommendations we have for resolving this? What is the first, next step for each recommendation?

19. C REATING AND A CTION AND A CCOUNTABILITY P LAN (3:30 PM TO 4:00 PM ) Obstacle Number 3: What’s the current state of this issue? What’s going on that’s not working? What’s the desired state of this issue? What would it look like if it was working well or corrected or thriving? What are some recommendations we have for resolving this? What is the first, next step for each recommendation?

20. B RAINSTORM FINER POINTS OF A CTION AND A CCOUNTABILITY P LAN WITH SPECIFIC STAKEHOLDERS ( 4:00 PM – 4:30 PM )

21. R ETREAT E NDS (4:30) In honor of Libby, I have composed a haiku about my rental clients with which to close the day: Funny and fickle Like a pack of confused cats Now let’s make them purr

22. R ESOURCES Bibliography Hull, P. (2013, 01 10). Answer 4 Questions to Get a Great Mission Statement. Retrieved April 2, 2014, from Forbes.com: http://www.forbes.com/sites/patrickhull/2013/01/10/answer-4- questions-to-get-a-great-mission-statement/ MissionStatements.com. (n.d.). Fourtune 500 Companies' Mission Statements. Retrieved 4 2, 2014, from MissionStatements.com: http://www.missionstatements.com/fortune_500_mission_stat ements.html North Seattle College. (n.d.). About North: Mission & Accreditation. Retrieved 4 2, 2014, from North Seattle College: https://northseattle.edu/about-north/mission- accreditation Wagner, L. (2010). The influencing OPTION; The Art of Building A Profit Culture in Business. Kent, UK: Global Professional Publiching.