2. Your Key to Professional Success Effective Communication

3. How Important is Communication? Employers hire effective communicators Survey of Fortune 500 executives links communication skills to business success

5. Planning Your Purpose General Purpose –Entertain –Inform –Persuade Specific Purpose –To inform the committee about the... –To persuade the board that...

6. Planning Your Structure Preview Present Review

7. Planning Includes Good Writing Thesis statement Logical outline structure Clear transitions between ideas Concise, concrete language

8. Planning Includes Practice

9. Delivery Eyes Body Voice Clothes

10. Effective Delivery Requires Eye Contact Direct eye-to-eye contact Sustained 5-10 seconds Asks for acknowledgment

11. Effective Delivery Requires Good Posture Posture –Stand tall –Balance weight forward –RELAX

12. Effective Delivery Uses Movement Movement –Voluntary, not involuntary –Purposeful –2 steps--not the two-step

13. Effective Delivery Uses the Hands Hands –Natural gestures –Waist or higher –No hands in pockets –No nervous manipulators

14. Effective Delivery Uses the Body 92% of communication is non-verbal

15. Effective Delivery Uses the Voice Clear enunciation Vocal energy Avoid non-words No gum!

16. Effective Delivery Uses the Voice Vocal Variety –Pitch –Rate –Volume Vocal Energy

17. Dress for Delivery Success Clean and pressed Comfortable Well-fitting Professional No hats, jeans, or sneakers

18. Effective Delivery Requires Practice

19. Using PowerPoint Lighting Aesthetic Appeal The Two Most Important Rules

20. Lighting and PowerPoint Speaker needs light for non-verbal communication Audience needs light to read / write Effective projection requires a darkened room

21. PowerPoint and Aesthetic Appeal K. I. S. S. Minimal Text Clear Images Strong contrast between text and background

23. The Two Most Important Rules Visual aids--not speaking notes The fact that you can doesn’t mean that you should

24. Effective Communication Critical to your success Starts with good planning Requires practice Uses the eyes, the body, the hands, and the voice purposefully Uses visual aids effectively