1. & A SSOCIATES © 2009 Get Involved: Powered By Your Library, A California State Library Initiative for 2008-2009 Engaging Volunteers in Organizational Capacity Building

2. & A SSOCIATES © 2009 Capacity Building Understanding Boomers Assessment Building the Case Using Critical Intervention Points Mapping the Initiative Creating Opportunities Designing Powerful Engagement Cultivation & Networking Interviewing & Vetting Agreement & Support Creating the Collaboration Nurturing the Relationship Steps to Volunteer Engagement

3. & A SSOCIATES © 2009 Community of practice Start small, experiment, and learn together Follow through Boomer Volunteer Engagement: Collaborate Today Thrive Tomorrow as text Interactive PDFs: www.boomervolunteerengagement.org Best practice Project Overview

4. & A SSOCIATES © 2009 Learning Objectives 1 Learn the trends and language of volunteer engagement 2 Understand the role of volunteers in capacity building 3 Discover critical intervention points and create a powerful case for volunteer engagement

5. & A SSOCIATES © 2009 Trends and Issues Flickr: jamelah

6. & A SSOCIATES © 2009 Trends and Issues Flickr: jamelah TimeCollaborationTechnology Generational Shift Results focused Culture shift

7. & A SSOCIATES © 2009 Boomers Leading Change EntrepreneurialSelf-DirectedSkills Based Desire Flexibility & Control

8. & A SSOCIATES © 2009 Technology Expand Communication Increase Diversity Create Training Opportunities Flickr: Wysz

9. & A SSOCIATES © 2009 Additional Trends Flickr: jamelah Organizational Structure Gateway Behaviors Volunteers Leading Volunteers

10. & A SSOCIATES © 2009 Philosophical Foundation Capacity Building Strategic Collaborative Skills Based Community Building

11. & A SSOCIATES © 2009 Philosophical Foundation (cont.) Survive and thrive Increase organizational impact and outcome Expand circle of influence Free employees to steward critical initiatives and do different work Access abundance within the organization

12. & A SSOCIATES © 2009 Organizational Effectiveness Financial Stability Program Quality & Growth Capacity Building

13. & A SSOCIATES © 2009 MissionProgramsManagement Governance Financial Resources Administrative Resources Volunteers Capacity Builders

14. & A SSOCIATES © 2009 Share Workload Increase Resources Articulate Engagement Vet for Skills & Interests Prioritize Volunteer Efforts Create Inviting Work Environments Convene & Launch Teams Negotiate Collaborations Negotiate Outcomes Cultivate Volunteer Leaders Changing Staff Roles

15. & A SSOCIATES © 2009 Volunteer Engagement Readiness Assessment Current Economic ClimateOrganizational CommitmentVolunteer PlacementScheduling and Flexibility

16. & A SSOCIATES © 2009 Volunteer Engagement Readiness Assessment Volunteer RolesVolunteer SupportStaff Role in Volunteer EngagementVolunteer Benefits

17. & A SSOCIATES © 2009 RecruitmentCultivation and NetworkingPlacementNegotiation and AgreementSupervisionSupport A New Paradigm ManagementEngagement

18. & A SSOCIATES © 2009 ReviewMeasurementRecognitionAcknowledgmentRetentionSustainability A New Paradigm ManagementEngagement

19. & A SSOCIATES © 2009 What can you realign? What are the strategic priorities for your library? What are your dreams? Needs Assessment

20. & A SSOCIATES © 2009 Critical Intervention Points An element of behavior, policy, or process that presents an opportunity to be affected through strategic volunteer engagement and that, if successfully implemented, makes significant change for a positive result. Organizations that are highly effective in the engagement of volunteers consistently display a high degree of shared leadership. (Merrill & Associates, 1996) Flickr: Byrnesyliam

21. & A SSOCIATES © 2009 Focus on Strategy Translate the strategic plan Facilitate volunteer leadership Ensure participation Flickr: sean dreilinger

22. & A SSOCIATES © 2009 Flickr: Stephen Dyrgas Critical Intervention Points

23. & A SSOCIATES © 2009 Flickr: Stephen Dyrgas Critical Intervention Points What is critical? Critical intervention points lead to turning points; they are crucial or decisive; often essential and indispensable. Outcome alignment? Urgency? Relevance?

24. & A SSOCIATES © 2009 Flickr: Stephen Dyrgas Critical Intervention Points Choose a meaningful place to intervene Has potential to create powerful results Mitigates or prevents a crisis Moves an initiative forward Solves a problem Meets an objective Creates momentum

25. & A SSOCIATES © 2009 Does it play to a strength? Will it come as a surprise to any key stakeholders? What changes to current practice are needed? Do existing volunteers have the expertise and time to carry this out – or to be trained? Critical Intervention Point Questions

26. & A SSOCIATES © 2009 Are more or different volunteers needed? New position descriptions? Cross-generational appeal? What are the biggest anticipated challenges? What are you willing to invest? What aren’t you willing to invest? Is it sustainable? Critical Intervention Point Questions

27. & A SSOCIATES © 2009 1. Identify potential critical intervention points. 2. Align effort with existing priorities. 3. Evaluate costs and benefits. Process Summary

28. & A SSOCIATES © 2009 4. Choose one critical intervention point. 5. Engage volunteer and staff leadership. 6. Define results and accountability. 7. Let go. Process Summary (cont.)

29. & A SSOCIATES © 2009 Create your vision of what will be different. Create an elevator speech.Plan where to use the speech. Tell powerful stories early and often. Creating the Case

30. & A SSOCIATES © 2009 For Next Time Complete the needs assessment (Ch2, p39). Complete the case statement exercise and be prepared to present your elevator speech (Ch5, p81). Identify 2 or 3 critical intervention points. Read chapters 1 and 2. Next webinar: Jan 21 10:00-11:30 PT.

31. & A SSOCIATES © 2009 Boomer Volunteer Engagement Downloadable PDFs www.boomervolunteerengagement.org

32. & A SSOCIATES © 2009 Creating Capacity Set the stage for success Create agreements Expand roles for volunteers Let volunteers lead Expanded capacity

33. & A SSOCIATES © 2009 Learning Objectives 1 Learn the trends and language of volunteer engagement 2 Understand the role of volunteers in capacity building 3 Discover critical intervention points and create a powerful case for volunteer engagement

34. & A SSOCIATES © 2009 Resources  Managing Transition: Making the Most of Change, William Bridges  Flawless Consulting, Peter Block  Prime Time: How Baby Boomers Will Revolutionize Retirement and Transform America, Marc Freedman  The Tipping Point, Malcolm Gladwell  Boomer Volunteer Engagement: Collaborate Today, Thrive Tomorrow, Jill Friedman Fixler and Sandie Eichberg, with Gail Lorenz CVA Flickr: Darren Hester

35. & A SSOCIATES © 2009 Next Webinar: January 21 10am PT Mapping the Initiative Thank you!