1. HOW TO DEAL WITH EMERGENCIES 101102505 蘇俞臻 101102503 曾郁茹 101102016 陳奕臻 101102026 余姿瑩 100102034 唐嘉伶

2. WORK FOR RECEPTIONISTS Everything needs to be professional! --Appearance --Manners --Voice Do not panic, keep calm Try to have all necessary information on hand

3. WORK FOR RECEPTIONISTS Guiding the attendees Controlling the time and order Distributing stationery Dealing with emergency

4. EMERGENCY CASES

5. IN CASE OF POSSIBLE PROTESTS, PLAN TRAVEL ROUTE WELL AND NOTIFY RELATED PERSONNELS

6. Hotel & The conference Center The Police The StaffThe Lecturer The Guest

7. MARK OUT THE RESPONSIBILITY

8. Reserve & Contract 80%↑ Compare the name list Change the place of activity Track

9. SPECIAL NEEDS ex: Wheelchair

10. Registration: allow a box where special needs may be specified Accommodation: hotel must be notified of the special need and arrange accessible room Travel: transportation must be able to accommodate wheelchair

11. RESOURCE SCHEDULING PROBLEM: CONFERENCE ROOM

12. ＊ Check facility and capacity of new location ＊ Place the change notice visibly ＊ Negotiate for compensation Incident: Conference room is booked by two organizers at the same time and even worse, you are informed of room change.

13. CAPACITY PROBLEM

14. ＊ Sign up beforehand ＊ Identify hot topic and popular speaker The room is not big enough to accommodate the unexpected turnout. ＊ Change room if possible Incident: ＊ Arrange for televised broadcast Precaution:

15. MEDICAL MATTERS

16. ＊ Call hotel security for help ＊ Seek paramedics Incident: A participant falls down during the session. Precaution: ＊ Have emergency contact numbers in place ＊ Staff should receive CPR training

17. BANQUET: PEOPLE Incident: 60 participants are estimated →In fact, there are 70 people on site Solutions: 1. Inform the caterer in charge 2. Add seats to the tables 3. Send the guest to another restaurant

18. BANQUET: TIME Incident: The preparation of the hotel is not ready →The original time is postponed Solutions: 1. Start with the prepared dishes 2. Serve some other food ex: dried fruit, snacks…

19. BANQUET: ROUTE Incident: 2000 people are going for lunch →Escalators are overcrowded Solutions: 1. Reserve more elevators 2. Reserve the lunch room and the conference room on the same floor

20. REARRANGE ACCOMMODATION

21. Suddenly, you got a phone call from the hotel... Sorry, we don’t have enough rooms…

22. PRECAUTION Cooperate with well-established hotels Check with the hotel beforehand( four months or more), stay in contact with them about number of rooms required Include reasonable compromising or compensation clauses into the contract

23. DURING THE CONFERENCE Keep calm Act according to the compensation clauses to dispel related doubts Make a priority list for rearrangement to nearby, appropriate hotels A sincere apology and a reasonable compensation for relocated guests (such as a fruit basket)

24. CONCLUSION Predict possible accident → prepare in advance Consider preparation from the angel of participants Recheck facility & keep contact with cooperating companies Handle the incidents with flexibility and mobility Be active, keep calm, always communicating and remember you are representing the activity