1. Indian Abacus Welcomes You

2. “Customer - First & Always”

3. “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi

4. “Customer Satisfaction” & “Customer Delight” are the objectives for any marketer “WHO WANTS TO GROW”

5. It is not only the DUTY to achieve these Objectives but it should become one’s PASSION

6. All our decisions & our actions have to be therefore strongly focused on to achieve the OBJECTIVE – “CUSTOMER FIRST & ALWAYS”

7. Franchise Centre Every aspect of facility in the centre The people, Learning Environment, Teaching aids, etc. have to direct their advantages & benefits to the students – Young children in our case Indian Abacus Program

8. Young Children are educated at our place - they are rather nurtured at our place to help themselves and the society with the knowledge acquired

9. CLASSROOM ENVIRONMENT – Neat class rooms Right Furniture Decent ambience for learning (Light & Ventilation) MAKES CHILDREN FOCUSED ON LEARNING Indian Abacus Program

10. WELCOME ENTRY Centre to open at least 15 to 20 minutes before the first batch starts and students arrive Classrooms ready to intake the students to settle down Abacus Tutor to greet them in to the class MAKES CHILDREN DEEPLY FEEL HOW THEY SHOULD SPEND THE NEXT TWO HOURS FOR LEARNING Indian Abacus Program

11. ASSERTIVE YET LOVING TUTOR Learning will be at its best when the tutor creates the best FACILITATION A good tutor is often said to make child to learn rather teach-push knowledge Concepts need to really percolate into the children’s minds since concepts lead to specifics Positive emotions – Love, assertiveness, empathy result in children responding positively. Indian Abacus Program

12. TIME MANAGEMENT – Class sessions – Start on time Each activity is done as per planning(little adjustments done only for the children’s benefit only) Right time quantum for – Coaching concept for children to learn & for practice TIME IDEALLY BOUNDARIES QUALITY & DISCIPLINE Indian Abacus Program

13. GENERAL ADMINISTRATION – ENQUIRIES, FEES COLLECTION Should never be the tutor’s duties No swapping of duties unless very essential VERY IMPORTANT – VERY SPECIFIC –DESERVE BEST ATTENTION by a Dedicated Person Indian Abacus Program

14. Tutor’s Focus should be totally on TUTORING AND MAKING CHILDREN LEARN, PRACTICE & MASTER SKILLS THEIR ATTENTION COULD BREAK ONLY AMONG THE MULTI TASKS ORGANICALLY BOUND WITHIN THE COACHING & TEACHING & RELATED ACTIVITIES Indian Abacus Program

15. Study - EACH & EVERY CHILD IN A DEDICATED TIME- WITHIN THE CENTRE PREMISES – OUTSIDE CLASSROOM SESSION To Understand the child’s background & to strategise and customise coaching, if required Indian Abacus Program

16. DOCUMENTATION OF STUDENT PROFILE For each child Background of the child, their parents with their education Child’s personality traits Child’s interests & learning ability Child’s strengths & weakness FORMING PERSONALISED STRATEGY IS ESSENTIAL TO BRING OUT THE BEST IN THE CHILD Indian Abacus Program

17. Thank You Indian Abacus Pvt. Ltd., Global Head office: No. A1-1857, 13th Main Road, 6th Avenue, Anna Nagar West, Chennai-600 040, Tamil Nadu, India. Tel. 91-44-2618 2577 / 4577 Fax: 91-44- 2618 1706 / 0143 Cell:7200 227 227 E-mail: admin@indianabacus.com Website: www. Indianabacus.com