2. Public Administration
Fundamentals of
Public Administration
MPA - 406
FACILITATOR
Prof. Dr. Mohammad Majid Mahmood

3. REFLECTION The main features of the Classical School was as follows:-
1. The task of administration is not political but technical.
2. Its emphasizes is on material and methods instead of human element in the organization
3. It treated people as ‘cogs in the machines’ people in the organization were like other machines and tools.
4. Focus was to increase productivity

4. Human Relations School
Contributors of Human Relations School:
The main contributors to human relation schools were Elton Mayo, Chester I. Barnard and Herbert Simon.
The Human Relations School was the response to Classical School.
Those who believed in the assumptions of classical school ignored the human element in the organizations.
They looked at human beings as mechanical devises.
Initially the methods of Classical Schools worked, and then gradually these stopped giving intended results.

5. Human Relations School
Human relations theory has diverse tradition of models, techniques, research findings, and ideas that often trace their roots back to the Hawthorne Experiments.
Hawthorne Studies:
Elton Mayo, and others undertook the famous experiment at Hawthorne plant of the Western Electric Company at Cicero, Illinois, USA, between1927–1932.
Before that from 1924 to 1927, the National Research Council (USA) did study in collaboration with Western Electric Company to determine the effect of illumination and other conditions on workers and their productivity.
Researchers conducting the experiments at the Hawthorne Plant of Western Electric Company placed two groups of employees doing the same work into separate rooms.

6. Human Relations School
Hawthorne Studies:
One group was treated as the control, and the second was test group.
The control group is one for which the variables like light, temperature and working conditions are not changed.
The test group is one for which the variables like light temperature etc., are changed.
The test group in the Hawthorne Experiment was exposed to various experimental changes such as increased lighting, decreased lighting, rest, pauses, and so on.
For the test group the light was gradually decreased. It was decreased to the extent that it was as little as moonlight.

7. Human Relations School
Hawthorne Studies:
The researchers of Western Electric Company expected the experiments to lead to different levels of performance for the experimental (control) group, and for the test group.
To the amazement of the researchers, both groups increased their performance.
The Researchers concluded that the experimental design was problematic, which allowed extraneous factors to enter the design that led to these unanticipated results.

8. Human Relations School
Hawthorne Studies:
What Mayo and his colleagues found that employees in the groups were treated as special.
They were given attention by management, separated from other employees, and encouraged to perform.
They found in general that improvements in productivity were due to social factors as morale, good relations with managers and members of group.

9. Human Relations School
Hawthorne Studies:
Employees who are given attention by management, who are treated as special, and who perceive their work as significant can become highly motivated and thus become more productive.
This phenomenon arising basically from people being “noticed” is called Hawthorne Effect.
What the Hawthorne studies emphasized that organizations are not just machines & tools but are also social systems.

10. Human Relations School
Chester I. Barnard:
Chester I Bernard wrote the most influential book entitled “The Function of the Executive”.
He was the president of Bell Telephone Company in New Jersey, USA from 1927 to 1948.
Barnard was much influenced by Mayo and others of Human Relation Schools.
His analysis of the manager was that the manager has to understand the behavior of people in organization and maintain a system of cooperative effort in formal organizations.

11. Human Relations School
Herbert Simon (1916 – 2001):
Herbert Simon was influenced by Bernard’s work and his focus in the organization was human behavior particularly focusing on decision making.
According to him group behavior requires not only the adoption of correct decisions, but also the adoption by all members of the group of the same decisions.

12. Human Relations School
Herbert Simon (1916 – 2001):
According to Herbert Alexander Simon, organizations are important because it:-
Provides the environments and structure that mold and develop personal qualities and habits.
Provides those in responsible positions with the means for exercising authority and influence over others.
Structures communications, determines the environments of information in which decisions are taken.

13. Behavioral School
The Behavioral School looked at human motivation and social environment in which the organizations work.
They studied the behavior of individuals in the organization and the affect of behavior on organizational performance.
The main contributors to Behavioral School were Psychologists and Sociologists.

14. What is Behavior?
Behavior is defined in general sense as actions of people that are seen.
Unseen is called attitude, thoughts, feelings, perception, motive etc.
The unseen attitudes etc. drive certain behavior which is seen.
For example we can see the behavior of a person who violates traffic signal or who litters around. From this behavior we can infer his perceptions and attitudes towards rules and cleanliness respectively.

15. Behavioral School
The Human Relation School and Behavioral School have many things in common. These are:
1. Both focus on motivation of people
2. Both emphasize on clarity of communication
3. They emphasize interpersonal relationship
4. Both look at individual and group behavior

16. Main Contributors of Behavioral
The main contributors whose work is analyzed are:-
Douglas McGregor
2. Abraham Maslow

17. Main Contributors of Behavioral
Douglas McGregor:
Douglas McGregor presented a theory called Theory X and Theory Y.
His Theory X and Y are the negative and positive assumptions about human behavior.

18. Main Contributors of Behavioral
Theory X: Theory X has negative assumptions, which are as follows:- 1. Dislike work: It is assumed that human beings are lazy and docile, therefore, they avoid work. 2. Avoid responsibility: Because human beings are lazy, they do not want to take any responsibility. 3. They need to be supervised: From the above two assumption it follow that they need to be supervised. As human beings are lazy, therefore, in order to get work out of them they need to be closely supervised.

19. Main Contributors of Behavioral
Theory Y:
Theory Y is a positive assumption about human behavior, and its assumptions are just the opposite of Theory X.
These assumptions are:
People accept responsibility: Because they are willing to work.
They want to achieve goals for the organization and accept responsibility.
2. Can exercise control: Because they are responsible, therefore, they want to have control over things.
3. Have capacity to be creative: People want to be creative and look for challenge.
4. Can work as natural as rest or play: For people work and rest are equal, i.e. people want to work and rest which is natural, they cannot rest all the time because it becomes boring and they cannot work all the time because it becomes dull as well.

20. Main Contributors of Behavioral
Maslow’s Need Hierarchy:
This theory was developed by Abraham Maslow.
This theory has received more attention from managers.
Maslow viewed human motivation as a hierarchy of five needs ranging from the most basic physiological or basic needs to the highest level of need for “self actualization”.
According to Maslow, individuals will be motivated to fulfill the most pressing need at a time.

21. Main Contributors of Behavioral
Maslow’s Need Hierarchy:
The importance of need depends on the deprivation of the need and current situation. If the individual is deprived of basic need he will be at that level of need.
For example the basic needs are food, clothing and shelter. If one is hungry and is starving, one will not be able to think of higher level of need i.e. safety.
The needs at the lower level must be satisfied before one moves to higher level of needs.

22. System Schools The main contributors of system schools are:-
1. Fermont E. Kast
2. James E. Rosenzweig
3. William Scott
There are two basic components of System Theory are:-
System School views organization as “unified, purposeful system composed of interrelated parts”
This theory provides opportunity to look at organization as a whole and as part of larger external environment.

23. Key Concepts in System School
Following are some key concepts in System Theory:- Subsystem: The part that make up the whole Synergy: Whole is greater than the sum of its part. The combine effect of system System Boundary: Boundary separates system from the external environment Open & Closed System: System that interacts with its environment is Open System, and which does not, its Close System. Feedback: Return of information to the organization.

24. The Management Science School
At the beginning of World War II, Great Britain desperately needed to solve complex problem in warfare.
The British formed a team of mathematician, physicists and other scientist.
The British were able to achieve technological breakthrough. When the war was over the applicability of Operations Research (OR) to problems in industry became apparent.
Over the years OR (the use of mathematic, statistics) procedure came to called the management science. It is the application of mathematics, statistics & economic models to the problems of organization.

25. The Management Science School
It also involves determining relationship between two or more variables.
For example: age and learning, income and expenditure, training and efficiency etc.

26. Public Administration in the Sub-Continent
Today’s administrative systems and procedures in Pakistan have its roots in particular to the British period.
Two hundred years of British rule still have its leftovers on the structure, rules, procedures and organizational behaviors.
But the British changed the structure to the extent of what their goals were in the sub-continent.
They retained the structure at the district level which they inherited from Moguls.
Administrative process in Pakistan is the result of years of assimilation of the cultural and administrative practices of Indus Valley Civilizations including Aryans, Greeks, Persian, Maurya, Moghuls and British.

27. Traditional Functions of Government
These functions are as follow:- 1. Maintain law and order (peace and security). For any government to rule it must maintain internal peace and security. Without peace and security government will not be able to perform its other functions. 2. Tax collection: It is the second but important functions governments taxes are collected to provide for defence i.e. external threat. Also governments have to provide for welfare and public goods like roads etc. 3. Defence: The government has to protect country from external threat and has to maintain army. 4. Printing of notes & coins: Governments have to supply currency and coins.

28. for your kind attention!
Thank you
for your kind attention!
FACILITATOR
Prof. Dr. Mohammad Majid Mahmood