1. Building pride in Cumbria Do not use fonts other than Arial for your presentations Knowledge Management in Practice: A Case Study from Adult Social Care Catherine Beverley Knowledge Manager Cumbria County Council

2. Building pride in Cumbria Do not use fonts other than Arial for your presentations Outline An interactive and practical session! What is knowledge management (KM)? An overview of KM in Adult Social Care in Cumbria Writing a KM strategy Taking forward KM in your own organisation

3. Building pride in Cumbria Do not use fonts other than Arial for your presentations Exercise 1: What is knowledge management (KM)? ?

4. Building pride in Cumbria Do not use fonts other than Arial for your presentations What is KM? (2) Information Libraries Evidence based/ informed practice Research Service evaluation Performance improvement Knowledge sharing Learning organisation, etc.

5. Building pride in Cumbria Do not use fonts other than Arial for your presentations What is KM? (3) “The creation and subsequent management of an environment which encourages knowledge to be created, shared, learnt, enhanced, organised and utilised for the benefit of the organisation and its customers.” (TFPL) Its about getting the right information in the right format to the right employees at the right time …

6. Building pride in Cumbria Do not use fonts other than Arial for your presentations The KM section in Cumbria Catherine Beverley Knowledge Manager Louise Bell Research & Information Officer Elaine Ralph Research & Information Assistant Claire Riley Research & Consultation Assistant Andy Clark Document Control Officer Kirstie Fraser- Ashton Administrative Assistant

7. Building pride in Cumbria Do not use fonts other than Arial for your presentations KM section activities and responsibilities Management of the Directorate e- Library Document control, including the 3Ps (policy statements, procedures and practice guidelines) Essential and Supporting Information (EASI)

8. Building pride in Cumbria Do not use fonts other than Arial for your presentations KM section activities and responsibilities (2) Access to library and information resources –Cumbria Social Care Specialist Library Collection @ Carlisle Public Library –Journal articles Internet/ literature searches

9. Building pride in Cumbria Do not use fonts other than Arial for your presentations KM section activities and responsibilities (3) Research and consultation support (e.g. questionnaire design help, Research Support Group, etc.) Research governance Research in Practice for Adults (RIPFA) Link Officer role

10. Building pride in Cumbria Do not use fonts other than Arial for your presentations KM section activities and responsibilities (4) Annual service user survey Knowledge and Interest Database (KID) Good practice database In the Know, weekly KM bulletin

11. Building pride in Cumbria Do not use fonts other than Arial for your presentations Exercise 2: What KM initiatives currently exist in your organisation?

12. Building pride in Cumbria Do not use fonts other than Arial for your presentations KM strategies Why bother? –To establish top level management support for KM (‘commitment’) –To develop a reflective learning culture (‘culture’) –To facilitate access to the ‘knowledge’ base (‘content’) –To provide employees with the skills to find, share, evaluate and organise knowledge, as well as undertake research (‘skills’) –To ensure the appropriate infrastructure is in place to support KM (‘infrastructure’)

13. Building pride in Cumbria Do not use fonts other than Arial for your presentations Cumbria’s ASC KM strategies 2006/7 Adult Social Care and Children’s Services KM Strategy 2007-2010 Adult Social Care KM Strategy - http://www.cumbria.gov.uk/eLibrary/Content/I nternet/327/3877791438.pdf 2007-2010 Adult Social Care Research Strategy Plans for a joint county-wide health and social care KM strategy

14. Building pride in Cumbria Do not use fonts other than Arial for your presentations Cumbria’s ASC KM strategy (2) Introduction from Corporate Director What is the KM strategy trying to achieve? What are our values? What is our vision? How will we address KM issues? What does this mean for employees in the ASC Directorate? How will we achieve these outcomes? (including a detailed action plan) How will we measure progress?

15. Building pride in Cumbria Do not use fonts other than Arial for your presentations Exercise 3: What should be the major KM priorities for your organisation?

16. Building pride in Cumbria Do not use fonts other than Arial for your presentations Exercise 4: So what …? As a result of attending this workshop, how are you going to take forward KM in your own organisation?

17. Building pride in Cumbria Do not use fonts other than Arial for your presentations Key references & resources Cooke, R. (2004) Surrey and Sussex NHS Healthcare NHS Trust Knowledge Management Strategy. Care Services Improvement Partnership (CSIP) KM site: –http://www.csip.org.uk/supporting-delivery/communications-and- knowledge-services/knowledge-management.html Research in Practice for Adults: –http://www.ripfa.org.uk/ SCIE KM resources: –http://www.scie.org.uk/publications/knowledge.asp –http://www.scie.org.uk/publications/km.asp

18. Building pride in Cumbria Do not use fonts other than Arial for your presentations KM section contact details Knowledge Management Section Adult Social Care Directorate Cumbria County Council Civic Centre, Rickergate Carlisle CA3 8QG Tel: 01228 607112 or 227113 Email: knowledge.management@cumbriacc.gov.uk http://www.intouch.ccc/adultsocialcare/knowledgemanagement/