1. Online Practice Management Solutions for Dentists TRANSFORMING PRACTICE MANAGEMENT Watch on Full Screen

2. TRANSFORMING PRACTICE MANAGEMENT Patient Satisfaction Dentist Satisfaction What Is a Primary Driver in Patient Satisfaction?

3. Patient Satisfaction Dentist Satisfaction MoneyPatientsBusiness ManagementStaffProfession Improve Dentist Satisfaction - Improve Patient Satisfaction What Determines Dentist Satisfaction? TRANSFORMING PRACTICE MANAGEMENT

4. Patient Satisfaction Dentist Satisfaction MoneyPatientsBusiness ManagementStaffProfession Profit Planning Kit - Budget and Spending -Production Performance Wealth Accumulation onPARC’s Dentist Satisfaction Survey Reveals the Basic Areas of Dissatisfaction and Guides the Dentists to Online Tools that Help Resolve Underperforming or Failing Areas. onPARC’s Dentist Satisfaction TRANSFORMING PRACTICE MANAGEMENT

5. Patient Satisfaction Dentist Satisfaction MoneyPatientsBusiness of PracticeStaffProfession Profit Planning Kit - Budget and Spending -Production Performance Business Performance Risk Assessment - Regulatory Compliance -Chart Review TRANSFORMING PRACTICE MANAGEMENT

6. Patient Satisfaction Dentist Satisfaction MoneyPatientsBusiness of PracticeStaffProfession Performance Evaluations Assistant Receptionist Hygienists Business Manager Treatment Coordinator Staff Satisfaction TRANSFORMING PRACTICE MANAGEMENT

7. Patient Satisfaction Dentist Satisfaction MoneyPatientsBusiness of PracticeStaffProfession Patient Satisfaction -Parent-Patient -Referral Satisfaction TRANSFORMING PRACTICE MANAGEMENT

8. Patient Satisfaction Dentist Satisfaction MoneyPatientsBusiness of PracticeStaffProfession Wealth Accumulation Dentist Satisfaction TRANSFORMING PRACTICE MANAGEMENT

9. Who is onPARC? TRANSFORMING PRACTICE MANAGEMENT

10. Principals Dr. Marc Cooper, DDS, MSD Dr. William Hayden, DDS, MPH Dr. Daniel Shugars, DDS, Ph.D., MPH Mr. Chris Creamer Advisors Dr. Mike Farley, DDS Dr. Lee Harris, DDS, MBA Dr. Mark Silberg, DDS, MSD Dr. Gary Latham, PhD Mr. Brock Dumont Technical Advisors Dr. Daryl Rasmussen, Ph.D. Dr. Pam Smith,Ph.D. onPARC’s People TRANSFORMING PRACTICE MANAGEMENT

11. What is onPARC?

12. onPARC is a privately held company that provides a technology utilizing online surveys and assessments that structure and automate core areas of dental practice management. onPARC’s surveys assess, report and deliver actionable recommendations on the core business elements of a dental practice. TRANSFORMING PRACTICE MANAGEMENT

13. onPARConPARC is an ASP - Application Service Provider. onPARConPARC designs and delivers surveys that assess and report on the regions of dental practice required for successful business performance and satisfied personnel and patients. onPARConPARC provides training and direct support to implement surveys and assessments successfully. onPARC’s Business Model TRANSFORMING PRACTICE MANAGEMENT

14. Saves losing patients. Enhances attracting new ones. Informs dentists where and what to work on to improve business performance - make more money. Improves staff management - staff satisfaction, retention and performance. Addresses risk management - regulatory compliance (OSHA, Infection Control and HIPAA) and credentialing (chart review). Offers reliable, economical and reproducible practice management diagnostic tools and industry benchmarking. onPARC’s Value Proposition for Dentists TRANSFORMING PRACTICE MANAGEMENT

15. Provides clear “value added” services to participating dentists. Reveals to network dentists, dental directors and executives specifically where problems exist within dental practices. Defines necessary conditions for improvement. Offers specific recommendations how to correct or adjust poorly performing areas identified in the surveys. Allows comparison of results over time - quality improvement (CQI). Improves patient, staff and dentist satisfaction. TRANSFORMING PRACTICE MANAGEMENT onPARC’s Value Proposition for 3 rd Parties

16. Allows for an economic, reliable, easy-to-use, scientifically valid, unbiased, third party assessment of a dental practice - patients, staff, business processes and dentist him or herself. Increases client or prospective client’s trust of consultant’s recommendations. Improves client compliance. Improves impact and velocity of consulting interactions. Increases marketing and sales of consulting services. onPARC’s Value Proposition Consultants TRANSFORMING PRACTICE MANAGEMENT

17. How does onPARC measure up? TRANSFORMING PRACTICE MANAGEMENT

19. Or can provide automated report of findings - analysis issue identification and specific recommendations TRANSFORMING PRACTICE MANAGEMENT COST onPARC - $100 per survey with automated report - for 2 surveys per year. Other Commercial Products - Range from $800 to $2,300 per survey - Pinnacle, Press-Ganey, Gallop onPARC - $295 per survey with facilitated report - for first of 2 surveys per year.

20. The Survey Process TRANSFORMING PRACTICE MANAGEMENT

21. Website 1 Marketing or Conferences Sales or Rep Support Call E-mails Dentists directed to a Website Word of Mouth Articles and Presentations DentistsClearinghouses, 3rd Parties & Suppliers TRANSFORMING PRACTICE MANAGEMENT Practice Management Consultant Word of Mouth Consultants e-mail or Website

22. Or hyperlink from customer’s Website onPARC’s Website TRANSFORMING PRACTICE MANAGEMENT

23. Online Practice Management Survey Tools Assess your dental practice’s core business functions. Produce “actionable” information which can directly improve: Patient Satisfaction and Referrals Staff Satisfaction and Performance Business Performance - Revenues and Collections Dentist’s Personal and Professional Satisfaction Referral Satisfaction of Specialists Provide immediate impact. An easy to use and economical solution for practice management. Find out what’s working and not working in your practice and what -you can do about it. Patient | Staff | Business | Dentist Surveys Patient Satisfaction Staff Satisfaction Business Performance Dentist Satisfaction Referral Satisfaction Client login 1-800-451-9723

24. Website 1 Marketing or Conferences Welcome/Orientation Page 2 Sales or Rep Support Call E-mails Content of page describes the process - step by step TRANSFORMING PRACTICE MANAGEMENT

25. Orientation / Overview

26. Website 1 Marketing or Conferences Welcome/Orientation 2 Registration 3 Credit Card Transaction Credit Card Processed Password Issued Sales or Rep Support Call E-mails TRANSFORMING PRACTICE MANAGEMENT

27. Registration

28. Registration

29. Website 1 Marketing or Conferences Welcome/Orientation 2 Registration 3 Credit Card Transaction Survey - Completed & Submitted 4 Credit Card Processed Password Issued Sales or Rep Support Call E-mails TRANSFORMING PRACTICE MANAGEMENT Password Sent via e-mail

30. Online Survey TRANSFORMING PRACTICE MANAGEMENT

31. Website 1 Marketing or Conferences Welcome/Orientation 2 Registration 3 Credit Card Transaction Survey - Completed & Submitted 4 Credit Card Processed Password Issued Sales or Rep Support Call E-mails Report Delivered 5 Data Analyzed Reports Generated Automated or Facilitated TRANSFORMING PRACTICE MANAGEMENT

32. Website 1 Report Delivered 5 Automated or Facilitated TRANSFORMING PRACTICE MANAGEMENT Reports Delivered either Automated or Facilitated Choice of Customer

33. Facilitated Report of Findings TRANSFORMING PRACTICE MANAGEMENT

34. Four Interconnected Elements Data Reporting Data Analysis Characteristics of Condition Recommendations Report of Findings TRANSFORMING PRACTICE MANAGEMENT

35. Reports delivered to meet the customer’s requirements. Reports can be configured in graphs, charts, text and numbers. Report of Findings TRANSFORMING PRACTICE MANAGEMENT

36. The purpose of this assessment is to inform dentist-owners of the condition of 'staff satisfaction' in their practices. The survey discloses and measures those areas that are essential for staff satisfaction as well as other key functions: -Service -Appreciation -Communication -Leadership -Management -Marketing First page of a Report TRANSFORMING PRACTICE MANAGEMENT Staff Satisfaction Survey

37. Here is how you scored by category on a 100% scale (10%=Completely Disagree and 100% = Completely Agree): Staff Satisfaction Survey Second page - Overview of Results TRANSFORMING PRACTICE MANAGEMENT

38. Overview of Staff Satisfaction Results Overall Score from a “Struggling” Practice

39. Remaining pages - Reviewed by category TRANSFORMING PRACTICE MANAGEMENT

40. Comparison Staff vs. Doctor - Overall Categories Staff Satisfaction Survey

41. What one thing about patient service would you most like to see improved? “Commitment to seeing patients on time.” “Continue to treat patients the way we did when they signed up. We (doctors and staff) tend to forget to continue to treat patients the way we do when we signed them up.” “I feel we do an outstanding job, but we can always improve in communication.” “Permanent hours they can count on.” “Assistants talking to parents at each visit.” “Staying within treatment time.” “Paying attention to every patient the entire time they are in the office--speaking with the patients, both on a personal level and about their treatment, not amongst ourselves (staff & doctors) or about other patients.” “Pt seems to have to wait in chair for dr. for long periods of times.” “See a little more improvement in patient not having to wait to long to see a doctor.” “Better structure around late appts (re-appointing) & pts. with broken items (reschedule). Also some way to keep the doctors motivated to staying on time.” “In Their Own Words” - Open-Ended Answers from Comment Windows in Each Category TRANSFORMING PRACTICE MANAGEMENT

42. Automated Report of Findings TRANSFORMING PRACTICE MANAGEMENT

43. Example of Fully Automated Report

44. TRANSFORMING PRACTICE MANAGEMENT

45. What one thing about patient service would you most like to see improved? “Commitment to seeing patients on time.” “Continue to treat patients the way we did when they signed up. We (doctors and staff) tend to forget to continue to treat patients the way we do when we signed them up.” “I feel we do an outstanding job, but we can always improve in communication.” “Permanent hours they can count on.” “Assistants talking to parents at each visit.” “Staying within treatment time.” “Paying attention to every patient the entire time they are in the office--speaking with the patients, both on a personal level and about their treatment, not amongst ourselves (staff & doctors) or about other patients.” “Pt seems to have to wait in chair for dr. for long periods of times.” “See a little more improvement in patient not having to wait to long to see a doctor.” “Better structure around late appts (re-appointing) & pts. with broken items (reschedule). Also some way to keep the doctors motivated to staying on time.” “In Their Own Words” - Open-Ended Answers from Comment Windows in Each Category TRANSFORMING PRACTICE MANAGEMENT

46. Technical Requirements for Dentists PC with Windows 98, XP, or ME Microsoft Word, PowerPoint and Excel applications Reliable ISP, I.e. Earthlink, Juno or AOL Internet Browser; i.e. Internet Explorer, Netscape Ability to connect to the Internet from office computer Ability to be ‘online’ and on the phone concurrently; i.e. two phone lines for ‘dial up’ connectors or DSL/cable modem TRANSFORMING PRACTICE MANAGEMENT

47. In business and in life, you get what you measure. TRANSFORMING PRACTICE MANAGEMENT

48. Online Practice Management Solutions for Dentists TRANSFORMING PRACTICE MANAGEMENT