1. Water Garden Dental Dr. Eric Prouty Costa Mesa -Focused on office/management side of facility -Interviewed office manager Beverly Hills Dentistry Dr. Michele Frawley Beverly Hills -Family owned and operated dental office -CERAC Machine in office -Observed filling Fundora Dental Dr. Denise Fundora West Hollywood - “Dentist to the stars” -Observed impression being made for a crown -Dental tattoos UCLA School of Dentistry Westwood - Toured several wings of the facility: Prosthodontics, Endodontics, Orthodontics, Pediatric Dentistry, Periodontics, and Radiology

2. Water Garden Dental Dr. Eric Prouty Costa Mesa -High-tech -Devoted to patient care Westview Endodontics Dr. John Lies Dr. Patrick Garrett Garden Grove -Microscopic Endodontics -Patient-oriented Newport Beach Cosmetic Dentistry Dr. John Eriksmoen Newport Beach -Prosthodontist -State of the art facility -Dedicated staff Dr. Lester Lim Westminster - General Practitioner -Standard dentistry -Patient-oriented A Kid’s Dentist Dr. Shalina Shah Huntington Beach - Kid friendly amenities -Interviewed receptionist

3. Marvene Sander’s Dental Visits Dr. Eric Meyer Fullerton -traditional dentistry -keeps up with technology -long term clients The Gary Center La Habra -Affordable dentistry -community based The Kids Dentist Huntington Beach -fun comfortable dentistry for kids UCLA School of Dentistry Westwood -latest and greatest up to date technology

5. Water Garden Dental Dr. Eric Prouty Costa Mesa -Balanced cost and expenditures -Worked with patient’s plans (payment options) Marina Dental Fountain Valley -Decisions based on coverage -Observed root cannel - Accommodates patient plans UCLA School of Dentistry Westwood - Determines patients status - Collaborating departments - Professional growth

6. Activity Students were divided into three groups Group 1 Dentist Students were given initial setup costs. Group 2 Office Manager Students had to decided how they would spend (supplies, technology, workforce). Group 3 Patient Students get discounts on how many members they referred for service.

7. Group 1 Dentist Given a loan from the teacher (bank) Types of loans $500,000 over 5 years @ 11% $600,000 over 6 years @ 10% Rent Location 1 $50,000 a year (after 15 years, option to buy). Location 2 $60,000 a year (after 10 years option to buy). Interviews Office Managers* (manger presents costs) Interviews patients** (their plan of coverage is withheld)

8. Group 2 Office Manager Responsibilities Hiring workers within budget: Specialist (-$60,000 a year) Assistant (-$20,000 a year) Maintaining supplies/Upgrading equipment Maintain Supplies(-$5,000 a/month), Operational cost (-$15,000 a/year), Chair (-$2,000), CERAC (-$150,000), Decides how to accommodate patients plan with office (plan A, Plan B, or payment plan). Gives Patient a discounted rate for referrals. Most collect fees prior to patient leaving.

9. Group 3 Patient Patient given $3,000 Decides Health plan Plan A covers $2,000 a year, most dentist accept. Plan B covers $1,000 a year, the rest out-of-pocket. Patient calculates the cost Payment Plan (-$100 a year) spreads payments out @ 2% Decides to refer for a one time discount(10%) or $50 per. Patient rates every dentist and office manager.

10. Activity Students were divided into 4 groups Group 1: Dental Assistant /Registered Dental Assistant Identified qualities, characteristics, soft skills identified for employment in a dental office Group 2: Administrative Assistant Identified technical skills and personal qualities required for employment in a dental office Group 3: Dentist Identified the attributes the dentist/employer is looking for to hire a DA/RDA/Administrative Assistant Group 4: Dental Hygienist Identified the training and attributes the dental hygienist must have to be hired in the dental office

11. Group 1: DA/RDA Given the information from interview questionnaires acquired from various dental facilities: 1. Identify qualities, skills (both technical and soft skills) necessary for employment in the dental field as a Dental Assistant for chairside/ clinical practice. 2. How does the dental assistant career differ from the dental hygiene position in the dental office?

12. Group 2: Administrative Assistant Given the information from interview questionnaires acquired from various dental facilities: 1. Identify the additional training necessary to function in this capacity 2. Identify the soft skills required in this position 3. Describe how this position is different from the clinical/chairside position

13. Group 3: Dentist Given the information from interview questionnaires acquired from various dental facilities: 1. Identify the characteristics and qualities the dentist is looking for to hire a dental assistant, administrative assistant or dental hygienist. 2. How are these positions different from the dentist’s point of view?

14. Group 4: Dental Hygienist Given the information from interview questionnaires acquired from various dental facilities: 1. Identify qualities, skills and training which are required to be employed as a dental hygienist 2. How does the position of the dental hygienist differ from the other office positions ?