1. HP’s fight against counterfeits
Combating Counterfeit and Substandard ICT Devices
(Geneva, Switzerland, November 2014)
HP’s fight against counterfeits
George Wiessing
Global ACF Training Manager
HP Global Security Group
Geneva, Switzerland, November 2014

2. Hardware product & Printer Supplies
HP Product Overview
Hardware product & Printer Supplies

3. Counterfeit hardware illicitly bears HP trademarks
Hardware products particularly likely to be counterfeited include:
networking products, server memory and hard drives
USB flash drives
laptop adapters and batteries
Server memory
Server HDD

4. Example of counterfeit laptop adaptors
Fake laptop power adaptors can pose risks of failure, fire, and even electric shock
A counterfeit adaptor seized in the UK was tested on behalf of officials
Testing resulted in incompliance with the UK Electrical Equipment (Safety) regulations 1994, and norms BS1363, BS1362:1973
Incompliant parts included:
Counterfeit IT products can pose danger of life or serious injury
the fuse
the plug (non-confirming earth pin sleeve)
Test report by Calibration and Test Centre, Land and Environmental Services, Glasgow City Council, June 2012

5. Customers are mostly unwitting victims of counterfeiting.
Only 6% of corporate customers who purchased counterfeits did so intentionally.*
* Survey by Harris Interactive on behalf of HP, June 2013.

6. Five pillars of ACF HP ACF Programme Prevention and Education
Channel Management
Investigation and Enforcement
Product and Packaging
Gov. Relations and Legal

7. HP encourages stakeholders to take action
Customer Delivery Inspections
Free on-site inspections of suspicious deliveries by HP ACF experts support HP’s major clients
Anti-counterfeiting events
HP conducts numerous ACF events to inform customers, partners and end-users all across EMEA
Online education
HP offers custom-tailored ACF e-learning modules and extensive information material

8. HP encourages clients and vendors to protect themselves
Checking security labels
HP’s sophisticated security labels allow all stakeholders to check for possible counterfeits
Using ACF software
Easy-to-use authentication software checks installed print cartridges for possible counterfeits
Reporting suspicions
Reports on suspicious products and offers help HP to shield markets and clients in EMEA from counterfeits

9. Ink & Toner - HP security labels

10. HP Mobile Authentication – pre-purchase solution
Capture the QR code…
or enter the serial number at hp.com/go/ok

11. Security features on Hard Drives and memory
Security seals
On packaging and product

12. Hot Plug Smart Hard Drive Status Indicators
Security features on HDD
HP Smartdrive carrier authentication on Gen8 products
Hot Plug Smart Hard Drive Status Indicators
Hard Drive Status
Name
Definition
Solid Green
Configured
Hard drive is a member of 1 or more logical drives
Solid Amber
Failed
Hard drive is failed. Message on Screen: Authentication on this drive carrier failed due to a communication error. This may not be an authentic HP product

13. Security features on HDD
HP Smartdrive carrier authentication on Gen8 products
Easy and quick identification of counterfeit
Reduced service calls & faster debug
Adherence to US Defense Authorization Act – Detection of Counterfeit Parts Requirements
Counterfeiters attempts to replicate yet unsuccessful
Reduction of warranty claims

14. Recent significant blows to counterfeiting
Saudi Arabia 2013:
34,000 counterfeit laptop adaptors and components and 25,000 fake print cartridges seized
East Africa 2013:
10,000 fake print cartridges and components seized
Germany 2012: 80,000 fake printing supplies and components seized

15. Thank you. Do you have any questions?
Find out more on
hp.com/go/anticounterfeit