1. PCCYFS 2012 Annual Spring Conference Engaging, Motivating and Inspiring Top Performance Presented By: Robin Stricoff

2. PCCYFS 2012 Annual Spring Conference 2 Engaging, Motivating & Inspiring Top Performance © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People 2

3. PCCYFS 2012 Annual Spring Conference 3 Introduction Impacting Your People is about impacting ALL your people – those who provide service and those you serve. We firmly believe that a qualified, stable, engaged and aligned workforce achieves better outcomes for your clients 3 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

4. PCCYFS 2012 Annual Spring Conference 4 Today - 3 goals Identify how engagement drives improved outcomes Know the engagement continuum Launch your transformation strategy 4 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

5. PCCYFS 2012 Annual Spring Conference 5 Change Vision 5 We are a culture of staff engagement © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

6. PCCYFS 2012 Annual Spring Conference 6 6 A high engagement organization = a high achievement organization © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

7. PCCYFS 2012 Annual Spring Conference 7 First Goal Identify how employee engagement drives improved outcomes 7 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

8. PCCYFS 2012 Annual Spring Conference 8 What is employee engagement? 8 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

9. PCCYFS 2012 Annual Spring Conference 9 Engaged staff are “mentally and emotionally invested in their work and in contributing to their employers’ success” 9 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

10. PCCYFS 2012 Annual Spring Conference 10 Staff Engagement Produces Results 57% increase in discretionary effort 83% reduction in the desire to leave 10 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

11. PCCYFS 2012 Annual Spring Conference 11 Relationship between engagement and outcomes 11 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

12. PCCYFS 2012 Annual Spring Conference 12 Relationship between engagement and turnover 12 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

13. PCCYFS 2012 Annual Spring Conference 13 Won’t LEAST Engaged Organizations MOST Engaged Organizations 86% Think About Leaving 17% Think About Leaving 2011 - HR Solutions © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

14. PCCYFS 2012 Annual Spring Conference 14 Engaged Staff Behave Differently Speak positively about the organization Strive to do a better job Stay and contribute Have lower absenteeism Have fewer accidents Ready to take on increased responsibility (succession potential) 14 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

15. PCCYFS 2012 Annual Spring Conference 15 WIIFM Less likely to leave More productive Produce better results 15 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

16. PCCYFS 2012 Annual Spring Conference 16 Second Goal Know the engagement continuum 16 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

17. PCCYFS 2012 Annual Spring Conference 17 Levels of Engagement in the Workforce 17 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

18. PCCYFS 2012 Annual Spring Conference 18 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

19. PCCYFS 2012 Annual Spring Conference 19 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

20. PCCYFS 2012 Annual Spring Conference 20 Cost of Disengaged Staff 20 $350 billion a year © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

21. PCCYFS 2012 Annual Spring Conference 21 33% 49% 18% © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

22. PCCYFS 2012 Annual Spring Conference 22 Actively Disengaged 22 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

23. PCCYFS 2012 Annual Spring Conference 23 Not Engaged 23 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

24. PCCYFS 2012 Annual Spring Conference 24 Engaged 24 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

25. PCCYFS 2012 Annual Spring Conference 25 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

26. PCCYFS 2012 Annual Spring Conference 26 Third Goal Launch your transformation strategy 26 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

27. PCCYFS 2012 Annual Spring Conference 27 Best in Class Average Lagging 27 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

28. PCCYFS 2012 Annual Spring Conference 28 Transformation Mind-Set Trying to get more out of the workforce we lost sight of our employee fundamental needs Addressing these needs builds engagement Building engagement improves outcomes 28 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

29. PCCYFS 2012 Annual Spring Conference 29 Path of Transformation 29 Top Executive Supervisors Managers Employee behavior It starts here Supported by human resource best practices and systems © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

30. PCCYFS 2012 Annual Spring Conference 30 Transformation Strategy Communicate Your Vision Connect Staff Effort to Organization Goals Build Best-in-Class Managers Communicate & Connect with Senior Leadership Recognize a Job Well Done 30 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

31. PCCYFS 2012 Annual Spring Conference 31 # 1 – Communicate Your Vision 31 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

32. PCCYFS 2012 Annual Spring Conference 32 #2 - Connect Staff Effort to Organization Goals How important is it to connect staffs’ work to organization’s success? –88% say Very Important or Important –12% say Unimportant or Very Unimportant SHRM Engagement Survey 32 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

33. PCCYFS 2012 Annual Spring Conference 33 # 3 - Build Best-in-Class Managers Manager/staff relationship is key to employee engagement –55% say Very important –38% say Important –5% say Unimportant –2% say Very unimportant 33 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

34. PCCYFS 2012 Annual Spring Conference 34 Building Best-in-Class Managers is Mission Critical Poor Supervisors Trump Good Programs Good programs PLUS GOOD supervisors = engagement, high performance, retention Good programs PLUS POOR supervisors = non-engagement, poor performance, turnover 34 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

35. PCCYFS 2012 Annual Spring Conference 35 What Employees Want from Supervisors Clear expectations Feedback & coaching Opportunities for growth & development Able to set goals Follow through Supervisors skillfully and artfully adept in all aspects of performance management 35 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

36. PCCYFS 2012 Annual Spring Conference 36 # 4 - Communicate & Connect with Senior Leadership Direct access-frank and honest leadership –53% say Very Important –41 % say Important –5% say Unimportant –2% say Very Unimportant 36 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

37. PCCYFS 2012 Annual Spring Conference 37 # 5 – Recognize a Job Well Done! Management recognition of employee job performance –49% say Very important 43% say Important 6% say Unimportant 2% Say Very Unimportant 37 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

38. PCCYFS 2012 Annual Spring Conference 38 When I make a mistake, I am recognized 100% of the time, when I do something great, I’m not recognized 99% of the time. © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

39. PCCYFS 2012 Annual Spring Conference 39 Impact of Sluggish Economy Environment of uncertainty Antidote for uncertainty Vision Contribution Building Best Managers Communication with Senior Leadership Recognition 39 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

40. PCCYFS 2012 Annual Spring Conference 40 2012 Economic Recovery Trends Increased workloads Postponed retirement Increased internal employee complaints, unemployment filing and EEOC complaints 40 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

41. PCCYFS 2012 Annual Spring Conference 41 Launch a Formal Recognition/Appreciation Initiative Everyone appreciates knowing they did a good job 41 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

42. PCCYFS 2012 Annual Spring Conference 42 Engaged Organizations Behave Differently –Employees held responsible for progress –Achievement is recognized –Recognition is plentiful and genuine –Conflict is resolved – 42 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

43. PCCYFS 2012 Annual Spring Conference 43 Engage! Be Different –Cooperation across departments –Managers are competent to manage staff performance; including providing feedback, coaching for improved performance 43 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

44. PCCYFS 2012 Annual Spring Conference 44 Engage! Be Different –Salary and benefits are viewed as competitive –Policies are clear, flexible and administered fairly –Training is viewed as a development investment. Employees have the opportunity to grow and learn –Participatory management style –Ongoing effective communication 44 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

45. PCCYFS 2012 Annual Spring Conference 45 Become Best-in-Class! 45 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

46. PCCYFS 2012 Annual Spring Conference 46 Best-in-Class 74% managers are involved and fully support engagement initiative. © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

47. PCCYFS 2012 Annual Spring Conference 47 81% provide managers with training and tools on engaging staff and managing staff performance Best-in-Class © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

48. PCCYFS 2012 Annual Spring Conference 48 Measuring Engagement A Comprehensive Approach –Exit interview results-actions –Stay interview-increase what folk want –Track turnover, absences, accident metrics –Regular employee survey’s –Taking the pulse 48 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

49. PCCYFS 2012 Annual Spring Conference 49 Actionable Next Steps Ignite curiosity & enthusiasm Win buy-in and support Build a performance management culture Establish cascading goals aligned to strategy! Instill full accountability at all levels 49 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

50. PCCYFS 2012 Annual Spring Conference 50 Wrapping Up An Engaged Organization: –Starts at the top and cascades down –Only works when managers build effective relationships with their reports –Results in a satisfied workforce that produces better outcomes 50 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

51. PCCYFS 2012 Annual Spring Conference 51 Engaged staff 51 Better outcomes Turn your vision into reality ROI © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

52. PCCYFS 2012 Annual Spring Conference 52 Your most valuable resources are your people 52 Thanks for a job well done © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

53. PCCYFS 2012 Annual Spring Conference 53 What will you do differently? 53 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People