1. People First System Upgrade Overview March 22, 2010

2. © 2008 Convergys Corporation. All rights reserved. System Upgrade Overview Page 2 Preparation (In Progress) User Acceptance Testing Completed Communication Plan Executed Training Delivery Risk assessment and mitigation plans Upgrade Process (5 days) Execute Upgrade Process Validation (1 day) Post upgrade validation

3. © 2008 Convergys Corporation. All rights reserved. System Upgrade Overview Page 3  Major functional enhancements to be delivered with SAP upgrade  Communication and Training are critical to minimize disruption  System testing and UAT sign-off to be complete prior to upgrade  Risk Assessment and Contingency Planning  Payroll processing  Contingency Plan is a return to existing system  Multiple mock upgrades will be completed prior to “live” upgrade

4. © 2008 Convergys Corporation. All rights reserved. Offline Window  Effort to resize the downtime window to date, we have:  Setup separate environment  Conducted mock runs for the upgrade  Worked with BASIS team to tune payroll cluster conversion  Engaged with SAP to leverage their expertise in reducing the cycle  Conclusion: 5 Business Day Window  Plan for offline window is illustrated below (orange is validation window)

5. © 2008 Convergys Corporation. All rights reserved. Upgrade Process - Summary Page 5  Detailed SAP Upgrade schedule (hour/minute)  Validated through mock upgrades  Communicated to all participants  Aggressive Management  Frequent status reporting (scheduled calls)  Open conference bridge for issue reporting and resolution  24 x 7 work schedule during upgrade  Upgrade Facts  The People First database is approximately 1.6 terabytes  338 unique assignments/enhancements delivered with upgrade  Approximately 700 transports (programming changes)

6. © 2008 Convergys Corporation. All rights reserved. Validation Summary Page 6  System validation  Spot check to ensure business functionality is operational  DMS and Technical teams to collaborate  Contingency for unplanned events  Payroll processing  Contingency plan (return to existing system)  Post “go-live” support

7. © 2008 Convergys Corporation. All rights reserved. Questions Page 7