1. The new face in Right-shoring Ismail Al Naqi

2. Dubai 1950’s

3. 30 years later

4. Trade Logistics Transportation Tourism Technology Enabled services Financial Health Media Telecom / IT E-Government R & D Pharma Biotech Nanotech Wireless Short Term ImpactLong Term Impact “Do what we do best, better” “Apply core competencies to new areas” “Seed investments for future competencies” Higher impact on Knowledge Economy Lower impact on Knowledge Economy Dubai Road Map to build a knowledge Based Economy

5. Dubai 1992

6. To this… Dubai 2004

7. Burj Dubai the tallest in the world

8. Well connected location Strategic location The WestAsia Pacific New YorkLondon Frankfurt Dubai & Region Tokyo Singapore Hong Kong 8 hour time difference The most Pro-Business attitude The Best Regulatory Environment Relatively low cost work environment Consistently strong economic outlook Thriving Tourist Destination Highly Cosmopolitan work environment Dubai value proposition Almost 0% crime rate

9. Country2002 % Euro Area0.9 UK1.7 France1.3 Germany0.2 Netherlands0.2 Spain2.0 Portugal0.4 Switzerland0.2 USA2.4 Japan0.2 Source: OECD Economic No. 74, December 2003 & ESRI Quarterly Economic Commentary, Winter 2003 Dubai 7% in 2002 (Source DDIA) Dubai 8.1% in 2003 (Source DDIA) Around 93% of which is from NON-OIL sectors (Source DDIA) GDP Growth – International Comparison

10. A Birth of a New Initiative Dubai Outsource Zone

11. What is Dubai Outsource Zone The world first free zone dedicated to the outsourcing industry Dubai Outsource Zone mission To create an infrastructure, environment and attitude that will enable Outsourcing, off-shoring, ITES and BPO companies to operate locally, regionally and globally, from Dubai, with significant competitive advantage

12. OPERATIONAL BENEFITS SET-UP BENEFITS GOVERNMENT INCENTIVE EASE OF OPERATIONS INFRASTRUCTURE SCALABILITY 100% Tax Free No Corporate Tax No Corporate Tax No Income tax No Income tax No Custom Duty No Custom Duty 100% foreign ownership100% foreign ownership Full Currency convertibility Full Currency convertibility No restrictions on profits or No restrictions on profits or capital repatriation capital repatriation Stringent attrition laws Stringent attrition laws Reduced real estate and telecommunication cost Reduced real estate and telecommunication cost Hassle-free Company registration Hassle-free company laws and legal framework Flexible labour laws for recruiting during part-time projects 24-hour visa service Quick access to Knowledge Workers due to fast-track immigration process Value Proposition

13. OPERATIONAL BENEFITS SET-UP BENEFITS FREE ZONE EASE OF OPERATIONS INFRASTRUCTURE SCALABILITY orld’s largest commercial system of IP telephony Part of the w orld’s largest commercial system of IP telephony Multiple connectivity options Multiple connectivity options ( lease line, international toll free, satellite, Voice VPN etc ) ( lease line, international toll free, satellite, Voice VPN etc ) Structured cabling supporting Structured cabling supporting Gigabit applications Gigabit applications Intelligent buildings with built-in Intelligent buildings with built-in redundancy (UPS) redundancy (UPS) Serviced office space & Land lease Serviced office space & Land lease option option Common infrastructure and virtually Common infrastructure and virtually no utilities downtime no utilities downtime Scalable broadband internet access to desktop access to desktop Network components supporting Network components supporting scalable operations scalable operations Scalable upgrades to network Scalable upgrades to network management services management services Scalable office space that enable quick Scalable office space that enable quick ramp-up of operations ramp-up of operations Ability Ability to easily expand work-force across nationalities Data Center Facility Value Proposition

14. Regional Talent Pool Levant: Jordan, Lebanon and Syria Africa: Egypt, Libya, Algeria, Morocco, Tunisia & South Africa Middle East: Iran and Turkey Sub Continent: India, Pakistan and Sri Lanka Asia: Philippines

15. Independent research commissioned in August 2003 to assess Dubai Outsource Zone’s attractiveness as offshore operations location…ranked no. 3 in the world*. * Research model uses USA as frame-of-reference, i.e. as origin of offshore transactions AT Kearney Country Valuation

16. DUBAI OUTSOURCE ZONE Market Segments Finance and AccountingFinance and Accounting Customer CareCustomer Care Human ResourcesHuman Resources Transaction ProcessingTransaction Processing Information TechnologyInformation Technology GraphicsGraphics EngineeringEngineering Back Office OperationsBack Office Operations Research & DevelopmentResearch & Development ConsultancyConsultancy

17. Products and Services Incorporation & Licensing State of the art office space Satellite Communication Telecommunication Services Call Center Technology Employee residency & visa’s permit Hosting & Security Services Plug & Play Center Research Center And more

18. Perspective View

19. “ What’s good for business is good for Dubai ” and “ The role of Dubai Government is to Manufacture business opportunities for businesses ”

20. Thank you