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SMALL BUSINESS MANAGEMENT

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Presentation on theme: "SMALL BUSINESS MANAGEMENT"— Presentation transcript:

1 SMALL BUSINESS MANAGEMENT
Chapter 12 Human Resources Management Patriot Computers

2 Human Resources Management and the Small Business
Planning Hiring Management

3 Planning for Human Resources
Determine Personnel Requirements Set _______ Structure Report to one person Similar functions grouped together Limit span of control Prepare _______ Descriptions Develop Personnel Policies job _______, working conditions, holidays and leaves, remuneration and pay, employee benefits, grievance procedure

4 The _______ Process Sources of Employees
The Hiring Process Sources of Employees from within, other businesses, employee referrals, advertising, employment agencies, educational institutions The _______ Process Application form, the employment interview, checking references, tests Notification of the Hiring Decision

5 The Introduction Period The _______ Period Training
Personnel Management The Introduction Period The first week The _______ Period Training On-the-job training, formal classroom training

6 The Owner-Manager as Personnel Manager
Personnel Management The Owner-Manager as Personnel Manager _______ Style Time Management Recognize the Importance of Time Re-examine and Clarify Priorities _______ Present Time-Consuming Activities Implement Time Management Principles

7 Motivation and Loyalty
Personnel Management Motivation and Loyalty working conditions , employee needs _______ employees Fringe benefits job rotation, job sharing, working from home, flexible hours, employee suggestion systems _______ and Evaluating Performance pinpoint, record, involve, coach, evaluate

8 Handling Grievances Personnel Management
implement a method for expression grievances _______ that concerns will not affect relationships minimal red tape offer _______ methods for concerns (suggestion box)

9 Handling Grievances (cont.)
Personnel Management Handling Grievances (cont.) unionization and the small business Labor Relations Act deals with wages , benefits and working conditions _______ in good faith no discrimination for participation binding terms and conditions interpretations _______ by an arbitrator

10 Government Requirements and Assistance
Personnel Management Government Requirements and Assistance Federal Government job _______ program skill shortage and skill investment programs job development program innovation programs community _______ programs

11 Personnel Management Provincial Government job discrimination
pay and employment equity working conditions and compensation employment standards employment safety and health workers’ compensation wage subsidy programs provincial training programs

12 Personnel Management Municipal Government licensing zoning
operation hours property taxes building codes

13 Recordkeeping for Employers
Personnel Management Recordkeeping for Employers Employee Remittance Number Payroll Book Monthly Remittance Year-End Statements Contract Employees

14 Concept Checks 1. Why is sound personnel management important for small business managers ? 2. What is the purpose of the organizational chart ? 3. Why is it important for small business to have written personnel policies ?

15 Concept Checks 4. What are some policies which should be included in the policy manual ? 5. What are potential sources of employees for small business ? 6. What are the methods for screening employees ?

16 Concept Checks 7. Why is it important that an interviewer use a common interview format for each applicant ? 8. What are some of the general personnel management principles that an owner-manager can apply ? 9. What can be done to improve the owner-manager’s use of time ?

17 Concept Checks 10. What can be done to ensure that the employee has a smooth transition into a new job ? 11. What are the two major principles of human relations management ? 12. List the different types of compensation plans that may be used by a small business.

18 Concept Checks 13. What are the fringe benefits available to the employee ? 14. What are the five steps in the simplified M.B.O. process ? !5. What are some of the important principles of grievance management ? 16. What are the steps in administering a payroll for a small business ?

19 Appendices Interview Guide for a Small Business
Labour Legislation Jurisdiction Provincial Labour Departments


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