1. Chapter 16 Performance Management
Dana Janots
Caldwell College

2. Overview Introduction Performance Management Pinpointing the problem
What PM is
How to do it
Pinpointing the problem
Determining Functional Variables
Summary
Additional information

3. Introduction Application of principles of behavior to:
Individual clients
Entire staff
Workplace environments
Target behaviors:
clinical problems- maladaptive, SIB, aggression
Off task behaviors- wasteful, unsafe, unproductive
Bailey & Burch, 2010

4. Organizational Behavior Management (OBM)
Sub-discipline of ABA
Areas of OBM application include:
Performance Management (PM)
Behavioral Systems Analysis
Behavior-Based Safety
obmnetwork.com

5. Performance Management
“management of individual employee or a group of employees through the application of behavior principles”
obmnetwork.com

6. Performance Management
Behavior analytic principles applied to:
Business
Industry
Organizational settings
Bailey & Burch, 2010

7. Performance Management
Journal: Journal of Organizational Behavior Management (JOBM)

8. Performance Management
Specialty field of behavior analysis
Journal: Journal of Organizational Behavior Management
Conference: FABA/OBM
Conference

9. Performance Management
Specialty field of behavior analysis
Journal: Journal of Organizational Behavior Management
Conference: FABA/OBM
Conference
OBM Interest Group
SIG
Abainternation.org

10. Performance Management
“Performance Management is a systematic, data-oriented approach to managing people at work that relies on positive reinforcement as a major way to maximize performance.”
-Aubrey Daniels
Bailey & Burch, 2010

11. Aubrey Daniels Credited with starting the field of PM in the 1960s
1st editor of JOBM
Author of Performance Management: Changing Behavior that Drives Organizational Effectiveness
Founder of Aubrey Daniels International

12. How PM is done… Initial Referral Pinpoint the problem
Work with a contact
Pinpoint the problem
Direct observation
Informal data collection

13. Pinpointing the Problem
Decide on a target behavior
Collecting baseline data
Direct observation
Existing records
Find the functional variables that affect the target behavior

14. Finding Functional Variables
All behavior has a cause!
Where to look?
History of the individual
Discriminative Stimuli
The behavior
The motivation system / Response cost
Schedule of reinforcement

15. What questions to ask: 12 Diagnostic Questions
Antecedent- analysis of the environment prior to pinpoint behavior
What behavior is expected?
Prompt for the behavior?
Is the supervisor present?
Is feedback/reinforcement provided?
Personal problems?

16. What questions to ask cont.
Equipment
Is it needed?
Does it work?
Physical Environment
Conducive to good performance?
Equipment and tools can greatly affect performance of staff

18. Process Analysis: examining parts of a chain
Is the task done efficiently?
Can the chain be streamlined
Can steps be eliminated?
Training
Can you actually observe the behavior
Can the employees possess the skills?
Once initial training period is over, it is assumed all the problems are worked out and all the questions are asked
No observation is done following training to see if the skill is acquired or maintained
Set up systematic evaluations of training/ revamp training method

19. Consequences in the environment
Contingencies of Reinforcement
Is there an observable effect to behavior?
Are competing behaviors reinforced?
Is there response cost/punishment?
Is there feedback for the behavior?
Intrinsic /extrinsic reinforcement?

20. Activity!

21. Submitting a Proposal Proposal must include: Scope of work Cost
Time estimation

22. Summary Performance Management
PM process similar to clinical consultation
Pinpointing the Problem
Determining Functional Variables
Submit a Proposal

23. Additional Information

24. Questions/Comments

25. References Aubrey Daniels. (2013). Website www.aubreydaniels.com
Bailey, J. S., & Burch, M. R. (2010) 25 Essential skills & strategies for the professional behavior analyst. Routledge.
OMB Network.com
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