1. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-1 111 © 2003, Cisco Systems, Inc. All rights reserved.

2. FWL 1.0—11-2 Module 11 Troubleshooting, Management, Monitoring, and Diagnostics

3. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-3 Overview This module will cover the basics of troubleshooting. It begins by examining a methodology that breaks down the process of troubleshooting into manageable steps. Next, a variety of tools will be introduced that are used to troubleshoot a WLAN. These tools include cable testers, sniffers, and spectrum analyzers. A brief discussion of system logging and single point of failure troubleshooting will be presented. Finally, enterprise management tools will be explored.

4. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-4 Learning Objectives Demonstrate proficiency using TCP/IP utilities Identify the common tools used to troubleshoot a wireless network Identify single point failures on a WLAN. Configure SNMP and Syslog logging Identify basic facts about CiscoWorks WLSE and ACAT tool. Identify facts about Wavelink Mobile Manager™ and Airwave.

5. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-5 Key terms Deductive Reasoning Inductive Reasoning Sniffers Spectrum Analyzer Cable Analyzer Gauss Meter Syslog SNMP WLSE

6. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-6 General Approach to Troubleshooting

7. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-7 Logic Methods

8. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-8 Problem Solving Model

9. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-9 Routed and Routing Protocols

10. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-10 ISO

11. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-11 IOS Network Management Model

12. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-12 IOS Network Management Model (Cont)

13. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-13 OSI Troubleshooting

14. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-14 TCP/IP and OSI Comparison

15. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-15 Troubleshooting Layers

16. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-16 TCP/IP Diagnostic Tools

17. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-17 Diagnostic Tools

18. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-18 Multimeter

19. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-19 Cable Meter

20. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-20 Hardware Sniffers Fluke NetworksBerkeley Varitronics Systems

21. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-21 Software Sniffers http://www.personaltelco.net/index.cgi/WirelessSniffer?action=show&redirect=WirelessSniffers

22. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-22 Spectrum Analyzer Anritsu Tektronix

23. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-23 Gauss Meter

24. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-24 Cable and Antenna Analyzer

25. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-25 WLAN Troubleshooting

26. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-26 Firmware AP or BridgeACU Version and NDIS Drivers

27. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-27 Configuration

28. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-28 AP and Bridge LEDs

29. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-29 NIC LEDs

30. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-30 System Message Logging

31. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-31 Event Log Page

32. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-32 Event Log Configuration Option Page

33. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-33 Enable and Define a Syslog Server

34. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-34 Configure Logging via IOS CLI

35. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-35 SNMP Architecture

36. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-36 Configure SNMP via GUI

37. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-37 Configure SNMP via CLI

38. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-38 Syslog and SNMP Applications

39. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-39 WLAN Management Solutions

40. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-40 Enterprise Network Inclusion of Wireless

41. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-41 Enterprise Topology with WLAN Access

42. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-42 Wireless LAN Challenges The lack of effective management has inhibited the growth of large-scale wireless networks due to... The challenge of configuring hundreds or thousands of access points Security risks opened up by mis-configurations Lack of sufficient tools for trouble shooting, performance analysis and capacity planning

43. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-43 CiscoWorks WLSE Product Summary Specialized application for managing the Cisco WLAN Centralized configuration of large deployments of Cisco APs Security policy and fault/performance monitoring of the Cisco WLAN infrastructure Turnkey, appliance based management solution

44. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-44 Key Features Centralized, template- based configuration of access points and bridges with user defined groups Access point and bridge misconfiguration alerts to minimize security vulnerabilities Proactive fault and performance monitoring of access points, bridges, LEAP server, and attached switch

45. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-45 Key Features (cont.) Access point utilization, summary, current & historical client association reports with XML, CSV, PDF data export Secure HTML-based UI Upper-layer NMS/OSS integration via northbound trap, SYSLOG System & User Defined Groups

46. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-46 Managing the WLAN with WLSE Can launch from CiscoWorks desktop or stand alone Manage to switch port (AP is attached to) Can collect SNMP information Up to 500 access points (across any IP network) Build a template

47. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-47 Managing the WLAN with WLSE (cont.) Verify configuration across access points Alarm for configuration change Alarm for misconfiguration Centralized template-based configuration Configuration by groups

48. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-48 WLSE Value Propositions Reduces WLAN total cost of ownership by saving time and resources in configuring a large number of access points and bridges Minimizes wireless LAN security vulnerabilities by providing alerts for misconfigured access points and bridges

49. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-49 WLSE Value Propositions (cont.) Improves wireless LAN uptime by proactively monitoring wireless LAN infrastructure and “LEAP authentication server” Helps in wireless LAN capacity planning by identifying the most utilized access points Accelerates client problem troubleshooting by generating client association reports

50. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-50 Cisco Structured Wireless Aware Network

51. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-51 Cisco Aironet Configuration Administration Tool (ACAT)

52. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-52 ACAT Installation Options

53. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-53 Who is Wavelink? An industry leading developer of wireless solutions to deploy and manage wireless applications and infrastructure 10+ years experience delivering industrial- grade wireless solutions More than 40,000 installations worldwide Enterprise-class solutions for Top Fortune 1000 Companies

54. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-54 Mobile Manager™ Advantages Centralized management console for WLAN infrastructure Elimination of individual access point configuration requirements Manageable mechanisms for maintaining WLAN privacy and access control Proactive event response options Single interface to multi-vendor systems

55. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-55 Mobile Manager™ Architecture

56. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-56 Mobile Manager™ Components

57. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-57 Mobile Manager™ Positioning Multi-vendor enterprise-wide wireless LAN management Eliminates the challenges around: Initial configuration costs of large numbers of wireless access points Implementing and maintaining wireless LAN security measures Wireless asset visibility and monitoring On-going attention to updates and maintenance

58. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-58 Wavelink’s Solutions vs. WLSE Wavelink Multi-vendor enterprise-wide wireless network management Monitors APs and mobile client devices Proactively responds to error conditions with rules-based reasoning Automatically upgrades or rolls back firmware on APs or mobile client devices Manage the entire wireless network from a central location Automatic discovery of APs and bridges with automatic configure capability WLSE Wireless network management for Cisco networks Monitors APs, the attached switch/router and LEAP server Identifies error conditions, sends alerts Manage up to 500 APs and bridges from a central location Provides client association reports Automatic discovery of APs and bridges with option to automatically configure

59. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-59 Airwave The AirWave Management Platform is a network management solution specifically designed for a multi vendor wireless networks. The AirWave Management Platform provides a central console from which IT can configure and monitor its entire WLAN infrastructure, across multiple campuses. The Platform can control from 25 to 500 hardware device from manufacturers, including Cisco, ORiNOCO (Agere/Proxim), Symbol, Intel, HP, Compaq, Dell, Avaya, and 3e Technologies International.

60. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-60 Other Management Options SNMP management devices HP OpenView, Tivoli and NetView MIB-II enabled WLAN devices

61. © 2003, Cisco Systems, Inc. All rights reserved. FWL 1.0—11-61 Summary Demonstrate proficiency using TCP/IP utilities Identify the common tools used to troubleshoot a wireless network Identify single point failures on a WLAN. Configure SNMP and Syslog logging Identify basic facts about CiscoWorks WLSE and ACAT tool. Identify facts about Wavelink Mobile Manager™ and Airwave.

62. 62 © 2003, Cisco Systems, Inc. All rights reserved.