1. © 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 IT Essentials PC Hardware and Software 4.1 Instructional Resource Chapter 14: Advanced Printers and Scanners

2. Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Objectives  Describe the potential safety hazards and safety procedures associated with printers and scanners.  Install and configure a local printer and scanner.  Describe how to share a printer and a scanner on a network.  Upgrade and configure printers and scanners.  Describe printer and scanner preventive maintenance techniques.  Troubleshoot printers and scanners.

3. Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Critical Concepts  What is this chapter about and why is it important?  Printers and scanners are two of the devices that are most commonly attached to a computer, and they cause many issues. Often, these issues are related to drivers and software. Many vendors’ driver installation process includes the loading of specialized printer software. The drivers are operating-system-dependent and are updated frequently. The same is true for printer software. Some vendors install printer software at the same time as the driver; sometimes the two pieces cannot be separated. This software describes ink levels and includes links to vendors for the purchase of paper, cartridges, and other supplies. The software might also include tutorials, videos, and troubleshooting guides to be consulted when a problem occurs.  Scanners are similar; indeed, many printers include the capability to scan. Issues with scanning software and drivers are akin to those with printers. Many discussion forums and troubleshooting sites are available for both scanners and printers.

4. Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Activities  What activities are associated with this chapter? 14.2.4 Lab: Install an All-in-one Printer/Scanner 14.3.2 Lab: Share the All-in-one Printer/Scanner in Windows XP 14.3.2 Optional Lab: Share the All-in-one Printer/Scanner in Windows Vista 14.4.2 Lab: Optimize Scanner Output 14.5.1 Worksheet: Search for Certified Printer Technician Jobs 14.6.3 Lab: Fix a Printer Problem 14.6.3 Lab: Remote Technician: Fix a Printer Problem 14.6.3 Lab: Troubleshooting Printer Problems in Windows XP 14.6.3 Optional Lab: Troubleshooting Printer Problems in Windows Vista Chapter 14 Quiz

5. Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: New Terms  What terms are introduced in this chapter? buffer14.4.1 default printer14.2.3 Ethernet port14.2.1 Graphics Device Interface (GDI)14.2.2 network printer14.3.2 page description language (PDL)14.2.2 parallel port14.2.1 PostScript (PS)14.2.2 Printer Control Language (PCL)14.2.2 printer-output options14.2.3

6. Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: New Terms  What terms are introduced in this chapter? serial cable14.2.1 serial data transfer14.2.1 serial transmission14.2.1 Small Computer Systems Interface (SCSI) cable14.2.1 Universal Serial Bus (USB) cable14.2.1 Universal Serial Bus (USB) port14.2.1

7. Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes  What has changed from the previous version (4.0) of ITEPC? Page 14.3.2 Describe how to install network printer software and drivers on a computer No connectivity Set the IP of the printer Page 14.4.1 Describe printer upgrades Out of memory error Page 14.5.1 Determine scheduled maintenance according to vendor guidelines Install a maintenance kit and reset page count Replace the fuser Page 14.5.3 Describe cleaning methods Clean printer

8. Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 14.5.4 Describe checking capacity of ink cartridges and toners Page counter Error codes Page 14.6.1 Review the troubleshooting process Identify the Problem Establish a Theory of Probable Causes Determine an Exact Cause Implement a Solution Verify Solution and Full System Functionality Document Findings

9. Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 14.6.2 Identify common problems and solutions Symptoms Paper jams Blank paper Error codes Out-of-memory error Lines and smearing Garbage printout Ghosted image Issue resolution Replace the fuser Replace the drum Clear the paper jam Install a maintenance kit and reset the page count Set the IP on the printer Clean the printer

10. Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 14.6.2 Identify common problems and solutions (continued) Windows-specific printing problems Print spool is stalled Incorrect/incompatible driver Page 14.6.3 Apply troubleshooting skills Troubleshoot and fix a printer

11. Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Classroom Management  Scanner problems, other than driver and operating system issues, are hard to simulate. Problems from the Internet and discussion groups are the best ways to address these issues.  Have the students work on as many printer models and operating system combinations as possible. If they install a printer on a Windows XP computer, have them install the same printer on a Windows Vista computer.  The same process should be used for sharing a printer. Have the students share a printer between Windows XP and Vista computers.

12. Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Teaching Analogies  Troubleshooting and repairing printer paper-feed issues is like getting a broken piece of bread out of a toaster. First, you unplug the printer or the toaster. Next, you try to pull the paper or bread out from the bottom or top of the device.

13. Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential  What are the different ways to network a printer?  What are some best practices when troubleshooting printers and scanners?  What is Optical Character Recognition (OCR) software? Chapter 14: Suggested Class Discussions

14. Presentation_ID 14 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Best Practices  Problems can be easily created with printers by disabling the printer port, removing the printer driver, removing the ink cartridge, or setting the printer to the wrong paper length or type.  Make a list of printer models. Have the students use the Internet to research the speed, memory, upgrade options, and interfaces that are available for each printer model. Use class discussions to share their research.

15. Presentation_ID 15 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Outside Reading  Microsoft Windows and printer drivers: http://support.microsoft.com  How to print in AppleOSX with a wireless printer: http://support.apple.com http://support.apple.com  Linux and OpenPrinting: http://www.linuxfoundation.org/collaborate/workgroups/openprinting

16. Presentation_ID 16 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential

17. Presentation_ID 17 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential