1. Module 10 Planning Microsoft® Exchange Server 2010 Monitoring and Troubleshooting

2. Module Overview Planning Exchange Server Monitoring Planning Exchange Server Troubleshooting

3. Lesson 1: Planning Exchange Server Monitoring Options for Monitoring Exchange Server Planning Performance Monitoring for Mailbox Servers Planning Performance Monitoring for Transport Servers Planning Performance Monitoring for Client Access Servers Planning Message Tracking and Logging for Transport Servers Planning How to Monitor Baselines and Trend Analysis

4. Options for Monitoring Exchange Server Historical:  Event logs  Retained performance logs Historical:  Event logs  Retained performance logs Real time:  Performance monitoring  SLAs Real time:  Performance monitoring  SLAs Tools:  Event Viewer  Windows System Resource Manager  Network Monitor  Reliability and Performance Monitor  Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager 2007  Microsoft Exchange Server 2010 Management Pack for System Center Essentials 2007 Tools:  Event Viewer  Windows System Resource Manager  Network Monitor  Reliability and Performance Monitor  Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager 2007  Microsoft Exchange Server 2010 Management Pack for System Center Essentials 2007

5. Planning Performance Monitoring for Mailbox Servers Suggested performance counters for all Mailbox server roles: LogicalDisk: Avg. Disk sec/Read Ave. Disk sec/Write Avg. Disk sec/Transfer MSExchangeIS Mailbox: Messages Queued for Submission MSExchangeIS: RPC Requests RPC Averaged Latency RPC Operations/sec RPC Num Slow Packets RPC Average Latency MSExchangeIS Public: Messages Queued for Submission

6. Planning Performance Monitoring for Transport Servers Suggested performance counters for the Hub Transport and Edge Transport server roles: LogicalDisk: Avg. Disk sec/Read Avg. Disk sec/Write Avg. Disk Queue Length MSExchange Database ==> Instances: Log Generation Checkpoint Depth Version buckets allocated Log Record Stalls/sec MSExchangeTransport Queues: Aggregate Delivery Queue Length (All Queues) Active Report Delivery Queue Length Active Mailbox Delivery Queue Length Retry Mailbox Delivery Queue Length Unreachable Queue Length Largest Delivery Queue Length Poison Queue Length

7. Planning Performance Monitoring for Client Access Servers Suggested performance counters for the Client Access server role: LogicalDisk: Avg. Disk sec/Read Ave. Disk sec/Write ASP.NET: Application Restarts Worker Process Restarts Requests Current Request Wait Time MSExchange OWA: Average Response Time Average Search Time MSExchange ActiveSync: Average Request Time MSExchangeFS: OAB Download Task Queued RPC/HTTP Proxy: Number of failed backend connection attempts per second ASP.NET Applications: Requests in Application Queue MSExchange Availability Service: Average Time to Process a Free Busy Request

8. Planning Message Tracking and Logging for Transport Servers Connectivity Protocols Message tracking Agent activity Routing tables Exchange Server Transport logs are:

9. Planning How to Monitor Baselines and Trend Analysis To use the collected performance data: Create a baseline: Monitor performance for a full business cycle Note any peaks or troughs in the data Set warning-level and error-level thresholds Review growth trends regularly to: Adjust threshold Adjust server configuration

10. Lesson 2: Planning Exchange Server Troubleshooting Windows Server Tools Exchange Server Tools Discussion: Developing a Message Delivery Troubleshooting Plan Discussion: Developing a Client Access Troubleshooting Plan Discussion: Developing a Mailbox Database Troubleshooting Plan

11. Windows Server Tools ADSI Edit DNS Resolver DSACLS Error Code Look-up Event Viewer LDP Microsoft Error Reporting Process Monitor Windows Server tools that can help you troubleshoot Exchange Server problems include:

12. Exchange Server Tools Exchange Server Database Utilities Exchange Server Jetstress Exchange Profile Analyzer Exchange Store TreeView Control Information Store Integrity Checker Internet Information Services (IIS) Manager Inter-Organization Replication Exchange Load Generator Microsoft Baseline Security Analyzer (MBSA) RPC Ping utility Telnet Exchange Server tools that can help you troubleshoot Exchange Server problems include :

13. Discussion: Developing a Message Delivery Troubleshooting Plan Users are reporting non-deliverable and slow-to-deliver outbound e-mail. What process can you use to troubleshoot the problem? What tools will you typically use? What can you do to avoid this problem? How can you mitigate the effects of the problem?

14. Discussion: Developing a Client Access Troubleshooting Plan Office Outlook users no longer can connect to the system. What process can you use to troubleshoot the problem? What tools will you typically use? What can you do to avoid this problem? How can you mitigate the effects of the problem?

15. Discussion: Developing a Mailbox Database Troubleshooting Plan A database has gone offline. What process can you use to troubleshoot the problem? What tools will you typically use? What can you do to avoid this problem? How can you mitigate the effects of the problem?

16. Lab: Planning Exchange Server 2010 Monitoring and Troubleshooting Exercise 1: Establishing a Baseline for Performance Exercise 2: Measuring the Production System Performance under Additional Load Logon information Estimated time: 45 minutes

17. Lab Scenario You are a messaging engineer for A. Datum Corporation, an enterprise-level organization with multiple locations. You have been tasked with creating a performance baseline for the new Exchange Server 2010 messaging system that your colleagues are about to deploy.

18. Lab Review During the lab, you established a performance baseline. What is the purpose of a performance baseline? In exercise 2, you determined that processor resources were affected by the increased load during your test. What would you suggest to mitigate this?

19. Module Review and Takeaways Review Questions