1. Oki Printing Solutions Service Training for the B400 Series Printers B410 / B420 / B430 / B411 / B431

2. Training Overview This power point presentation will cover the following topics ► Product Features / Specifications ► Service Menus and Adjustments ► Maintenance Procedures – Printer ► Troubleshooting Image Quality ► Troubleshooting Paper Feeding ► Troubleshooting Error Codes ► Basic Disassembly Procedures ► Technical Resources

3. Training Resources What you will need to complete this course. The following training presentation is based on the: Click Here B410/420/430 Service ManualService ManualB411/431 Service ManualService Manual Click on the link to select the document

4. Training Resources What you will need to complete this course. The following training presentation is based on the: OKI Product Knowledgebase for the B410 / B420 / B430 Mono PrintersB410B420B430 B410 Parts Guide, B420 Parts Guide, B430 Parts GuideParts Guide B410/420/430 User Guide, Setup Guide, Setup PosterUser GuideSetup GuideSetup Poster OKI Product Knowledgebase for the B411 / B431 Mono PrintersB411B431 B411 Parts Guide, B431 Parts GuideParts Guide B411/431 User Guide, Setup Guide, Setup PosterUser GuideSetup GuideSetup Poster Click on the link to select the document

5. Product Features Features / Specifications Performance

6. Product Features Features / Specifications Paper Handling

7. Product Features Features / Specifications Compatibility Connectivity Memory

8. Product Features Features / Specifications Resident Fonts Warranty

9. Product Features Consumables / Supplies / Maintenance Items Toner Cartridges (Yield) Starter Cartridges: 1,500 Pages Note 1: Declared yield in accordance with ISO 19798. All models ship with 1,500-page “starter” toner cartridges. Note 2: Estimated life, continuous printing (may vary depending on the number of printed pages per job) Replacement Cartridges: B410 - 3,500 Pages B420dn/B430d/n – 7,000 Pages B420dn (High Capacity B420dn Only) 12,000 Pages Note 1: Declared yield in accordance with ISO 19798 Note 2: Estimated life, continuous printing (may vary depending on the number of printed pages per job) Image Drums (Yield) 25,000 Pages Note 1: Estimated life, continuous printing (may vary depending on the number of printed pages per job)

10. Product Features Optional Accessories 64MB Memory 2 nd Tray Black or Tan 256MB Memory

11. Service Menus and Adjustments The B400 series can be adjusted through the User & Service Menus. Adjustments are accessed through the Maintenance Utility. User Maintenance Menu Refer to the B410 Printer Maintenance Manual pages 66 through 70 for full details System Maintenance Menu Refer to the B410 Printer Maintenance Manual pages 71 through 75 for full details Engine Maintenance Menu Refer to the B410 Printer Maintenance Manual pages 76 through 83 for full details Setup After Part Replacement Refer to the B410 Printer Maintenance Manual page 86 for full details B410/420/430 Service ManualService Manual Click on the link to select the document

12. Maintenance Procedures Maintenance Procedures for the Printer include the following: ► Exterior Cleaning ► Cleaning the LED Lens Array ► Cleaning the Pickup Roller ► Cleaning Inside the Printer Refer to the B410 Printer Maintenance Manual pages 87 through 89 for full details Click on the link to select the document B410/420/430 Service ManualService Manual

13. Troubleshooting Image Quality Basic Image Quality Troubleshooting Image-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To successfully troubleshoot image-quality problems, eliminate as many variables as possible. The first step is to generate prints using printable pages embedded in the printer on paper from the Supported Media List. Use paper from a fresh, unopened ream that is acclimated to room temperature and humidity. If the print-quality defect is still present when printing on approved media, then investigate software applications and environmental conditions. The printer uses an Imaging Unit to develop a latent image to form the final image. In most cases, image-quality defects are the result of one particular component in the print engine. When a single component of the Imaging Unit is causing a print quality defect, replace the Imaging Unit. When analyzing an image-quality defect, first determine if the defect is repeating or random. Continuous defects in the process direction, such as voids and lines, are the most difficult to diagnose. Inspect the visible surfaces of all rollers for obvious defects. If no defects are observed, replace the Imaging Unit, Transfer Unit, and Fuser one at a time until the defect is eliminated. See pages 111 through 116 in the Service Manual for full details Click on the link to select the document B410/420/430 Service ManualService Manual

14. Troubleshooting Paper Feeding The Maintenance Manual contains specific paper jam troubleshooting details for various paper feeding issues as illustrated. Please refer to the Maintenance Manual for specific paper jam codes and troubleshooting details. See pages 105 through 108 in the Service Manual for full details Click on the link to select the document B410/420/430 Service ManualService Manual

15. Troubleshooting Error Codes The Maintenance Manual contains specific Self Diagnostic Error Code troubleshooting details for various areas of the printer & scanner as illustrated. Please refer to the Maintenance Manual for specific Self Diagnostic Error codes and troubleshooting details. See pages 109 through 111 in the Service Manual for full details Click on the link to select the document B410/420/430 Service ManualService Manual

16. Basic Disassembly Procedures What you will need to complete this section of the course. Click Here B410/420/430 Service ManualService Manual Click on the link to select the document

17. Basic Disassembly Procedures The Service Manual details component locations in the printer and fully illustrated printer disassembly instructions for: Covers Paper Feed Components Internal Printer Components Electrical Components See pages 30 through 64 in the Service Manual for full details Click on the link to select the document B410/420/430 Service ManualService Manual

18. Basic Disassembly Procedures The following videos detail component locations in the printer and fully illustrated printer disassembly for: ► LED Head ► Side Cover (Left & Right) ► CU Board ► Main DC Motor ► Operation Cover Assembly ► Multi-purpose Tray ► Front Guide Assembly ► Paper Guide (Duplex) ► Stacker Cover Assembly ► Fuser ► Rear Cover Assembly ► Lower Frame Assembly

19. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► LED Head

20. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Side Cover (Left & Right)

21. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► CU Board

22. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Main DC Motor

23. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Operation Cover Assembly

24. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Multi-purpose Tray

25. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Front Guide Assembly

26. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Paper Guide (Duplex)

27. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Stacker Cover Assembly

28. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Fuser

29. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Rear Cover Assembly

30. Windows Media Player should be installed to view this video Basic Disassembly Procedures Click on the Oki Logo to play the video Removing the Side Cover (Left & Right) ► Lower Frame Assembly

31. Click Here B410/420/430 Service ManualService ManualB411/431 Service ManualService Manual Click on the link to select the document Tools Available on the Oki Data BPX Website Technical Resources

32. Click on the link to select the document Tools Available on the Oki Data BPX Website Technical Resources OKI Product Knowledgebase for the B410 / B420 / B430 Mono PrintersB410B420B430 B410 Parts Guide, B420 Parts Guide, B430 Parts GuideParts Guide B410/420/430 User Guide, Setup Guide, Setup PosterUser GuideSetup GuideSetup Poster OKI Product Knowledgebase for the B411 / B431 Mono PrintersB411B431 B411 Parts Guide, B431 Parts GuideParts Guide B411/431 User Guide, Setup Guide, Setup PosterUser GuideSetup GuideSetup Poster

33. Thank you for completing this B400 Series Training You now can confidently set-up this product and perform basic troubleshooting. Thank you