1. Lync Like You’ve Never Seen It Before

3. 3+ mobile devices per user - BYOD Unpredictable Voice, Video and UC traffic over mobile devices Sticky clients don’t roam well Wi-Fi Challenges in the Mobile Workplace

4. Common UC Over Wi-Fi Challenges Wired network may lose traffic priority indicators Legacy wired network may incorrectly tag traffic UC Servers are often not configured to tag Client Side Limitations Wi-Fi Limitations Wired LAN Limitations RF is a limited bandwidth resource WMM traffic prioritization depends on wired network prioritization. No troubleshooting capabilities for Lync (multiple media types in 1 encrypted stream) High Client Diversity BYOD Security and on-boarding Client Roaming not optimized Client do not support upstream tagging

6. Aruba with Lync: Heuristics or SDN API Heuristics based detection – Lync traffic is identified based on known characteristics of Lync Voice and Video. As the Lync traffic traverses the controller it is inspected and classified as either Voice or Video and the appropriate QoS settings are applied to them. (UCOIP: http://technet.microsoft.com/en-us/lync/gg131938 under Networking)http://technet.microsoft.com/en-us/lync/gg131938 SDN API based detection – Lync traffic is identified through the integration between the Lync Front End server and the WLAN controllers via Microsoft’s SDN API. The Lync front End server sends messages to the Aruba Controller identifying Lync traffic by type and endpoint. (UCOIP: http://technet.microsoft.com/en-us/lync/hh972602 under SDN)http://technet.microsoft.com/en-us/lync/hh972602

9. QoS for voice, video, and desktop sharing media flows Real-time monitoring for voice and video call quality App RF technology enables Lync aware RF Management

10. Traffic streams as Lync voice, video and desktop sharing and tagged appropriately Traffic Re-tagging Voice, Video and Desktop sharing streams are appropriately tagged over LAN, WAN and Wi-Fi Traffic Prioritization Load balancing and Client Match ensure reliable voice and video communications Traffic Re-tagging Lync aware adaptive Radio Management, Airtime Fairness ensure optimal RF performance RF Optimization The SDN Manager sends in-call and post-call statistics to the controller SDN API Information

12. Wi-Fi ProblemSomething Else All Good!

14. Identify Client Configuration Errors

15. Usage Trends Troubleshooting

16. User – “Jenny” – Calls Help Desk User-Specific Trends Individual Call Records

18. End-To-End Visibility Higher Up-Time Untethered Mobility Workplace Collaboration Happy End Users