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4. NameABC Enterprises Contact PersonDEF XYZ Phone (cell)420-007-9211 Phone (home)N.A. Phone (Office)007-420-9211 Emaildef@abc.com Address123, Abc ln., # 130, city, TX Type o Business o Indiviual intelliTrac New Customer Save Main Menu Create Ticket

5. intelliTrac Customer Name Contact Person Contact Number Problem Scope Service Date / Time Problem Description Hardware / Software required Payment Rate o Fixed o Hourly New Ticket Main Menu Set Alarm Cancel Reset

6. intelliTrac Customer NameABC Enterprises Contact PersonDEF XYZ Contact Number420-007-9211 Problem ScopeComputer doesn’t turn on. Service Date / Time12/12/201212:12 PM Problem Description Lq 525e, Computer was heating up a lot and now it’s not turning on. Hardware / Software required System fan and CPU. Payment Rate$50.00 Fixed o Hourly New Ticket Main Menu Set Alarm Cancel Reset

7. intelliTrac Customer NameABC Enterprises Contact PersonDEF XYZ Contact Number420-007-9211 Problem ScopeCome and troubleshoot. Service Date / Time12/12/201212:12 PM Problem Description Xp 525e Laptop not turning on. Hardware / Software required Power adapter Battery pack. Distance from Off.12 miles Payment Rate$50.00 o Fixed o Hourly New Ticket Cancel Set Alarm Cancel Reset Date Time ClearOK

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9. Customer NameABC Enterprises Date: 12/12/2012Time: 12:12 PM Remind AgainReschedule Service Call in 30 minutes 11:42 PM OK

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11. Customer NameABC Enterprises Date: 12/12/2012Time: 12:12 PM Remind me again in o 5 min o 10 min o 15 min 11:42 AM Back

12. Customer NameABC Enterprises Reschedule DateDate:Time: OKBack 11:42 PM

13. Customer NameABC Enterprises Date: 12/12/2012Time: 12:12 PM Time to leave for the ticket OKReschedule 12:12 PM After 30 minutes

14. Customer NameABC Enterprises 123, Abc ln., # 130, city, TX 11111 Time to leave for the ticket YESGPSNO 12:12 PM

15. Please enter your Current Location House / Block # Street name CityState GPSBack 12:12 PM

16. ABC Enterprises

17. Please click intelliTrac icon when you reach ABC Enterprises, which is 12 miles away from here and 39 minutes is the total trip time GPSOK 12:12 PM

18. intelliTrac Customer NameABC Enterprises Contact PersonDEF XYZ Contact Number420-007-9211 Problem ScopeComputer doesn’t turn on. Service Date / Time12/12/201212:12 PM Problem Description Lq 525e, Computer was heating up a lot and now it’s not turning on. Hardware / Software required System fan and CPU. Payment Rate$50.00 Fixed o Hourly Current Ticket Main Menu OK Cancel Arrived

19. intelliTrac Customer NameABC Enterprises Contact PersonDEF XYZ Contact Number420-007-9211 Problem ScopeComputer doesn’t turn on. NOTESStop Service Time Current Ticket Main Menu Set Alarm Cancel

20. intelliTrac ABC Enterprises Mr. DEF XYZ 420-007-9211 Initial Complaint: Computer doesn’t turn on. Date: 12/12/2012Time: 12:12 PM Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU. $50.00 Fixed Technician: MASAKSSBB (#001122) Summary Main Menu E-mail Cancel Sign

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23. ABC Enterprises Mr. DEF XYZ 420-007-9211 Initial Complaint: Computer doesn’t turn on. Date: 12/12/2012Time: 12:12 PM Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU. $50.00 Fixed Technician: MASAKSSBB (#001122)  Customer  Technician  Manager SendAddBack intelliTrac E-mail Summary

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27. December 2012 MondayTuesdayWednesdayThursdayFriday 12345 89101112 ABC noon 1516171819 2223242526 29303112 Calendar OutlineBack

28. intelliTrac Customer NameABC Enterprises Contact PersonDEF XYZ Contact Number420-007-9211 Problem ScopeComputer doesn’t turn on. Service Date / Time12/12/201212:12 PM Problem Description Lq 525e, Computer was heating up a lot and now it’s not turning on. Hardware / Software required System fan and CPU. Payment Rate$50.00 Fixed o Hourly Ticket Details Main Menu Set Alarm Reset Back

29. DecTicket Information Start Time End Time 1 2.. 12 ABC Enterprises – Fan / Heating issue12.12N.A... 30 31 Calendar Main Menu Set Alarm Reset Back

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34. intelliTrac Customer NameABC Enterprises Contact PersonDEF XYZ Contact Number420-007-9211 Problem ScopeCome and troubleshoot. Service Date / Time12/12/201212:12 PM Problem Description Xp 525e Laptop not turning on. Hardware / Software required Power adapter Battery pack. Distance from Off.12 miles Payment Rate$50.00 o Fixed o Hourly New Ticket Cancel Set Alarm Cancel Reset Date 12/12/12 Time 11:00 AM ClearOK