1. © Tally Solutions Pvt. Ltd. All Rights Reserved 1 Shoper 9 Tally.ERP 9 Interface Troubleshooting January 2010

2. © Tally Solutions Pvt. Ltd. All Rights Reserved 2 Objectives  Common Issues faced in Shoper 9 Tally ERP 9 Interface  Identify the Issues  Use of Tally Interface Utilities

3. © Tally Solutions Pvt. Ltd. All Rights Reserved 3 Types of Problems faced  Tally.ERP 9 as the cause of Issues o Connectivity Issues o Configuration Issues  Shoper 9 as the cause of Issues o Configuration Issues o Mapping Issues

4. © Tally Solutions Pvt. Ltd. All Rights Reserved 4 Tally.ERP 9 as cause of Issues Connectivity Issues arise when Shoper 9 is unable to connect to Tally.ERP 9  Server address and Port No. of Tally.ERP 9 mentioned during mapping may not be working  Tally.ERP 9 is not open or Company configured in the interface in not open in Tally.ERP 9  Anitvirus/ Firewall is blocking access to Tally.ERP 9  Do a simple test to verify Tally.ERP 9 is running on given server and port number

5. © Tally Solutions Pvt. Ltd. All Rights Reserved 5 Tally.ERP 9 as cause of Issues Configuration Issues arise due to wrong or incompatible configurations  State (Legal Boundary) selected in Tally.ERP 9 is not same as Shoper 9  Tally.ERP 9 is not activated or running in educational mode

6. © Tally Solutions Pvt. Ltd. All Rights Reserved 6 Shoper 9 as cause of Issues Configuration Issues arise due to wrong TCP file settings  TCP file: File is not copied to Shoper 9 application folder or wrong file is copied  Tally.ini file: Entered incorrect TCP file name or path Mapping issues arise due to inappropriate configuration during mapping  Server Name and Port Number: Incorrect details of Tally.ERP 9 provided during mapping  Other settings: Options selected does not complement the configurations set in Tally.ERP 9

7. © Tally Solutions Pvt. Ltd. All Rights Reserved 7 Shoper Interface Mapping  Tally Information  Appropriate date of posting  Posting mode for transactions  Prefix/suffix vouchers to avoid duplication  Ledger formats in Tally  Mapping existing ledgers Ensure that appropriate options are selected during interface mapping for error free posting of data

8. © Tally Solutions Pvt. Ltd. All Rights Reserved 8 Interface Utilities  Change Company Information: Allows to change Tally company details like, o Server details o Port details o Tally Company Name (the company in Tally.ERP 9 has been renamed) o Activate Offline Posting  Delete Company: Allows to delete Interface Mapping permanently  Managing Missing Vouchers: Allows to restore the vouchers that are deleted in Tally.ERP 9 by re-posting the vouchers (only) that have been deleted It is possible to edit, delete, deactivate/activate a created mapping using the Interface Tools

9. © Tally Solutions Pvt. Ltd. All Rights Reserved 9 Shoper Tally Interface – Logs  Mapping Log: Created during Shoper 9 Tally.ERP 9 interface mapping and contains mapping details  Processing Log: Contains posting information and reason for posting failure. You can configure to create this log in detail or summary mode using system parameters Logs give status of mapping and details of data transfer through interface mapping.

10. © Tally Solutions Pvt. Ltd. All Rights Reserved 10 Questions & Answers For more information log in to: www.tallysolutions.com

11. © Tally Solutions Pvt. Ltd. All Rights Reserved 11 Thank You