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Published byKristina Doyle Modified over 9 years ago
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Firefighter Resources
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Before you call... Reboot and try again Try it on another workstation Test your Internet connection Was it working yesterday? Is this a new workstation? Write down the entire error Know the module (scan, search, index) and what function you were attempting to perform
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Crystal Reports Errors Install Crystal runtime update.halfile.com Your version <=9 download Crystal 9 runtime Your version > 9 Download matching version Crystal 10 or Crystal XI
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Crytal Reports Errors Does it work on another station? Could a drive mapping be missing Does it work for some records and not others? Could you have a bad formula? Unusual or unexpected data on a record?
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Troubleshoot Printing 99% of the time not a halFILE issue Can you print a test page? Are you using the latest PCL driver? Are you using a driver that matches your exact printer model? Can Imaging Professional print the image?
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Troubleshoot Scanning 99% of the time not a halFILE issue Power off scanner and workstation Will Imaging Professional or Kofax VCDemo scan the document? Does it pass the diagnostics in control panel scanners and cameras? Will it scan flatbed? Does it need to be cleaned? Check those cables !!!
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Common Errors Error 429 or 430 ActiveX... Apply workstation components from Administrator-Tools- Options Run update service Error 0 Get latest Kofax Viewer from update service or switch to Imaging Viewer in Administrator-Tools-Options SQL Server does not exist or access denied SQL Server started on server? Windows firewall enabled?
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