1. Jami Leibowitz, Ph.D. Leslie Pagliari, Ph.D. Global Academic Initiatives

2. International Education and Research via a Virtual Collaborative Environment Promoting – Discovery – Exploration – Engagement – Collaboration – Understanding – Within and Between Cultures

3. Global Understanding Course Shared Discipline Specific Courses Course Modules Lecture Series Individual Lecture Exchange Global Discussions Special Events Research Global Academic Initiatives

4. 50+ U NIVERSITIES IN 30+ C OUNTRIES FORMING ACTIVE LONG TERM PARTNERSHIPS SINCE 2003 Algeria, Brazil, Chile, China, Columbia, Ecuador, Egypt, Ethiopia, France, The Gambia, Germany, India, Iraq, Japan, Kyrgyzstan, Lebanon, Macedonia, Malaysia, Mexico, Moldova, Netherlands, Nigeria, Pakistan, Peru, Poland, Russia, Spain, Taiwan, Turkey, UK, USA

5. TO WHAT END COMMUNITY? WHAT WILL IT YIELD? LONG OR SHORT TERM? ROLES AND RESPONSIBILITIES

6. Community Basics Required levels of commitment – Course/s: part/all of a course # sections – Time: how many semesters each year/total – Minimum student enrollment – Minimum student attendance/participation – Out of class student commitment – Shared resources – Technology available and support in class – Commitment to the community Best defined in a written and signed contract

7. Community Basics ISSUES TO CONSIDER: – Money: tuition or fees? – Credit: yours, theirs, both, neither – Local relevancy: their experiences/their course – Grading: joint or individual – Agreed upon protocol for resolving conflicts Best defined in a written and signed contract

8. Community Building in 3 Steps 1. RECRUIT 2. ENGAGE 3. MAINTAIN

10. Building Your Team A Cast of Committed Players Very Senior Administrators Deans Chairs CIO Firewall Administrators Technicians Teachers Colleagues Students Partners Politicians Press External Constituents

11. Building Your Team This CANNOT be done by one person Create a description of plan - your story – Learning outcomes & curricular alignment – Benefits to students – Benefits to institution – but not income! Identify who should be on your team Meet formally and tell your story Hear concerns and address flexibly

13. Targeting Partners Criteria of Selection − Importance in global world − Importance for current situation − Diversity and richness Source of Potentials − Personal, colleagues − Existing relationships − Department of State

14. Considerations Politics, civil/ed society, living conditions Language Capabilities Limitations of partners – Technology infrastructure – Technology support personnel – Schedule/Semester/Accreditation Existing partners

15. Initial Developing Stage Four to Six months minimum! Email or personal invitation to a discussion One page description and minimum requirements sheet Obtain letter of commitment from CEO/CAO Initial tests of bandwidth and firewall Coordinate dates of visit Happiness is SUCCESS and FAILURE

16. A Sincere Sales Pitch HELP POTENTIAL PARTNERS… …See the possibilities for their institution and students. – What can we do for you? …Sell the idea to their leaders and faculty. – What can they do for them? …Build a team on their campus. – Who do we need to join our cause? – Admin, Teacher, Tech

17. If at all possible—VISIT Build a relationship Talk to everyone who is willing to listen Train technical support and teacher Test technology and help troubleshoot Identify and organize potential class space Experience first hand the educational culture GO TO THE US EMBASSY!

18. Find a Local “Fit” Experiences must fit into local curriculum This is not “one size fits all” – Lectures and modules part of existing courses – From English to communications to business – Shared courses have significant overlap – Most will want to try before they buy – New courses (Global Understanding) must become credit bearing

20. Well in Advance Collect academic calendars and establish a master schedule accounting for: – Academic year start and end dates – Holidays – Exam periods – Time zones Establish Realistic Expectations

21. 4 Weeks Before Class Begins Test, Test, Test Teacher training on experience Teachers start regular email Exchange lectures Coordinate “plan to fail” strategies

22. 2 Weeks Before Class Begins Test, Test, Test Talk, Talk, Talk Expect to fail Expect to recover Coordinate final details Test, Test, Test Talk, talk, talk

23. During Experience 15 minutes before class, set up, chatroom During class tech help in chatroom in background for coordination and encouragement 15 minutes after class, review

24. After Class Email regularly to encourage, support, help solve problems Identify areas of success and areas that need improvement – Always temper any criticism with praise Solicit input on how to improve the experience Let people know about the success!

25. Language Issues English is the global language Good enough is real enough Students have ability to “tune their ears” Students also follow faculty example Local students work as a group in conversation – Slang – it is not “cool” – Humor – it is experience based

26. Time Issues Semester/term beginning and ending dates Holidays! Traditional and ‘spontaneous’ Time of day issues: midnight? 3 AM? – Seeking a time that works for partners – Adjusting to daylight/summer time A defined common time works best Think ahead and be creative in seeking time solutions that work for partners

28. Management Team Partner Training New Partner Recruitment Troubleshooting Scheduling Partner Evaluation Program Assessment New Initiatives Annual Conference Information Dissemination Networking Server Maintenance Resource Development

29. Get a Commitment and keep ‘em interested! Need multiyear commitment early on – Resource assignment/realignment needed – First semester/year experience can be rocky Technology challenges must be overcome Teaching format must be adjusted Curriculum change and enrollment stream must be created – Nothing is free – this must be compensated – Nurturing/handholding essential Implement Program Improvements Start New Initiatives

30. Encourage and Reward find the right currency! Certificates for Students Faculty and Staff Letters to Admin Additional Opportunities Letters to Admin Additional Opportunities

31. Encourage and Reward Annual Awards

32. Community Engagement Encourage Empathy Global Partners in Education

33. Potential Problems in Maintenance Change of CAO/CEO, no more support Course not incorporated into curriculum Change of faculty, succession is good Change of tech support person Hardware/Connectivity Issues Political changes in country

34. When It Goes Wrong Evaluate performance of partner Mentor and encourage Issue warnings Create probationary status with deliverables Probation period can focus partners Help drop-outs to solve their problems, bring them back Learn the lesson of failure and improve

35. Leslie Pagliari pagliaril@ecu.edu Leibowitzj@ecu.edu Jami Leibowitz