1. © 2013 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Influence, Empowerment, and Politics Chapter Fifteen

2. 15-2 Learning Objectives LO.1 Explain the concept of mutuality of interest. LO.2 Name at least three “soft” and two “hard” influence tactics, and summarize the practical lessons from influence research. LO.3 Identify and briefly describe French and Raven’s five bases of power, and discuss the responsible use of power. LO.4 Define the term empowerment, and explain why it is a matter of degree.

3. 15-3 Learning Objectives (cont.) LO.5 Explain why delegation is the highest form of empowerment, and discuss the connections among delegation, trust, and personal initiative. LO.6 Define organizational politics, and explain what triggers it. LO.7 Distinguish between favorable and unfavorable impression management tactics. LO.8 Explain how to manage organizational politics.

4. 15-4 The Constant Tug-of-War between Self-Interest and Mutuality of Interest Requires Managerial Action

5. 15-5 Social Power Social power  ability to marshal the human, informational, and material resources to get something done

6. 15-6 Five Bases of Power Reward power  obtaining compliance by promising or granting rewards. Coercive power  obtaining compliance through threatened or actual punishment. Legitimate power  obtaining compliance through formal authority.

7. 15-7 Five Bases of Power Expert power  obtaining compliance through one’s knowledge or information. Referent power  obtaining compliance through charisma or personal attraction.

8. 15-8 Empowerment: From Power Sharing to Power Distribution Empowerment  recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation.

9. 15-9 The Evolution of Power

10. 15-10 Participative Management Participative management  process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization

11. 15-11 Delegation  the process of granting decision-making authority to lower-level employees  amounts to power distribution

12. 15-12 Personal Initiative: The Other Side of Delegation

13. 15-13 Randolph’s Empowerment Model

14. 15-14 Domain of Organizational Politics Organizational politics  intentional acts of influence to enhance or protect the self-interests of individuals or groups

15. 15-15 Levels of Political Action in Organizations