1. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leadership Training for Area Agency on Aging of North Florida, Inc. Leadership Training for Area Agency on Aging of North Florida, Inc. 17 January 2008 D. M. Gabrielle, Ph.D. “Gabrielle”

2. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Ground Rules 1.Listen actively. 2.Seek first to understand and then to be understood. 3.Participate to the fullest of your ability. 4.Practice timely attendance including returning from breaks. 5.Turn any cell phones or pagers to the off or vibrate position. 1.Listen actively. 2.Seek first to understand and then to be understood. 3.Participate to the fullest of your ability. 4.Practice timely attendance including returning from breaks. 5.Turn any cell phones or pagers to the off or vibrate position.

3. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Learning Objectives By the end of this training, participants should be able to:  Describe the difference between management and leadership.  Identify characteristics of a leader.  Describe the traits of a servant leader.  Develop a plan to instill a culture based on trust. By the end of this training, participants should be able to:  Describe the difference between management and leadership.  Identify characteristics of a leader.  Describe the traits of a servant leader.  Develop a plan to instill a culture based on trust.

4. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leadership  Leadership and learning are indispensable to each other.  John F. Kennedy  Leadership and learning are indispensable to each other.  John F. Kennedy

5. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Icebreaker

6. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Management vs. Leadership  Management is doing things right; leadership is doing the right things. - Peter F. Drucker  You manage things; you lead people. - Grace Murray Hopper  Management is doing things right; leadership is doing the right things. - Peter F. Drucker  You manage things; you lead people. - Grace Murray Hopper

7. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leaders Who Develop Others

8. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leadership  What are some characteristics of a good leader?

9. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leadership  If your actions inspire others to dream more, learn more, do more and become more, you are a leader.  John Quincy Adams  If your actions inspire others to dream more, learn more, do more and become more, you are a leader.  John Quincy Adams

10. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Servant Leadership  What is servant leadership?  What do the critics say about it?  What kinds of jobs do servant leaders hold?  What kind of authority do they have?  What does it take to be a servant leader?  What is servant leadership?  What do the critics say about it?  What kinds of jobs do servant leaders hold?  What kind of authority do they have?  What does it take to be a servant leader?

11. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Robert Greenleaf Definition, 1970  Wanting to serve others  Non-materialistic  Not focused on power and control  Focused on growing people  Desire to give the underprivileged a voice and help them succeed  Wanting to serve others  Non-materialistic  Not focused on power and control  Focused on growing people  Desire to give the underprivileged a voice and help them succeed

12. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Larry Spears Definition, 1995  Non-hierarchical  Non-autocratic  Focused on growing people  Focused quality and caring  Teamwork-oriented  Community-oriented  Ethical behavior  Non-hierarchical  Non-autocratic  Focused on growing people  Focused quality and caring  Teamwork-oriented  Community-oriented  Ethical behavior

13. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Mission Statement  The mission of the Area Agency on Aging for North Florida, Inc. is to plan, coordinate, and advocate for programs and services which promote the independence, dignity, health, and well being of seniors and caregivers. TThe mission of the Area Agency on Aging for North Florida, Inc. is to plan, coordinate, and advocate for programs and services which promote the independence, dignity, health, and well being of seniors and caregivers.

14. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Gabrielle Definition Servant leaders:  believe they have a higher calling  devote themselves to serving the needs of others  focus on meeting the needs of those they lead  inspire personal growth in themselves and others  listen and build a sense of community  treat others as they would like to be treated. Servant leaders:  believe they have a higher calling  devote themselves to serving the needs of others  focus on meeting the needs of those they lead  inspire personal growth in themselves and others  listen and build a sense of community  treat others as they would like to be treated.

15. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Gabrielle Definition  Servant leadership encourages collaboration, trust, foresight, listening, ethics, and influence.

16. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle What Worked?  The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, "Wrong jungle!”  Stephen Covey  The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, "Wrong jungle!”  Stephen Covey

17. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Are you a Servant Leader?  Turn to page 2 your handout

18. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Listening  Listening to self  Listening to others  Listening to self  Listening to others

19. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Improving Listening Habits  Listen for ideas, emotions, and feelings  Listen for what is not being said  Control your emotional reactions  Overcome personal prejudgments and distractions  Keep an open mind  Listen more than you talk  Hear the other person out (don’t interrupt)  Use open-ended questions for active listening  Listen for ideas, emotions, and feelings  Listen for what is not being said  Control your emotional reactions  Overcome personal prejudgments and distractions  Keep an open mind  Listen more than you talk  Hear the other person out (don’t interrupt)  Use open-ended questions for active listening

20. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Empathy  Servant leaders put themselves in other people’s shoes.

21. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Intuition  "There is something subtle communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have."  Greenleaf, 1970  "There is something subtle communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have."  Greenleaf, 1970

22. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Awareness  "Awareness is not a giver of solace - it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.”  Greenleaf, 1970  "Awareness is not a giver of solace - it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.”  Greenleaf, 1970

23. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Persuasion  Positional authority is not needed.  Consensus building is a major part of persuasion.  “Being in power is like being a lady. If you have to tell people you are, you aren’t.” - Margaret Thatcher  Positional authority is not needed.  Consensus building is a major part of persuasion.  “Being in power is like being a lady. If you have to tell people you are, you aren’t.” - Margaret Thatcher

24. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Persuasion  Leadership is the art of getting someone else to do something you want done because he wants to do it.  Dwight Eisenhower  Leadership is the art of getting someone else to do something you want done because he wants to do it.  Dwight Eisenhower

25. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Conceptualization  Servant leaders see the big picture.

26. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Importance of Planning  Predetermine a Course of Action.  Lay Out Your Goals.  Adjust Your Priorities.  Notify Key Personnel.  Allow Time for Acceptance.  Head Into Action.  Expect Problems.  Always Point to the Successes.  Daily Review Your Plan.  Predetermine a Course of Action.  Lay Out Your Goals.  Adjust Your Priorities.  Notify Key Personnel.  Allow Time for Acceptance.  Head Into Action.  Expect Problems.  Always Point to the Successes.  Daily Review Your Plan.

27. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Influence  ”Job titles don't have much value when it comes to leading. True leadership cannot be awarded, appointed or assigned. It comes only from influence and that can't be mandated.” - John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998  ”Job titles don't have much value when it comes to leading. True leadership cannot be awarded, appointed or assigned. It comes only from influence and that can't be mandated.” - John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998

28. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Stewardship  Seeing greater good of society  Using and developing talents of members of an organization.  Passing on the plenty  Terry Redding, October 2006  Seeing greater good of society  Using and developing talents of members of an organization.  Passing on the plenty  Terry Redding, October 2006

29. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Contemplation  Reflection and contemplation to learn from the experience and better see the road ahead.

30. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Reflection  How do you use reflection?

31. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Collaboration  Work together with people inside and outside an organization  Not focused on power but instead on greater good by bringing diverse people together  Work together with people inside and outside an organization  Not focused on power but instead on greater good by bringing diverse people together

32. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Trust  Value-focused, encouraging openness and trust

33. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Community  Build community with and outside of an organization

34. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Empowerment  You can buy someone’s time, you can buy someone’s physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour or day. But you cannot buy enthusiasm; you cannot buy initiative, you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls. You have to earn these things.  Clarence Francis  You can buy someone’s time, you can buy someone’s physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour or day. But you cannot buy enthusiasm; you cannot buy initiative, you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls. You have to earn these things.  Clarence Francis

35. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Teamwork  We would rather have one man or woman working with us than three merely working for us.  F.W. Woolworth  We would rather have one man or woman working with us than three merely working for us.  F.W. Woolworth

36. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Success  Coming together is a beginning, keeping together is progress, and working together is success.  Henry Ford  Coming together is a beginning, keeping together is progress, and working together is success.  Henry Ford

37. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle  Questions?

38. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Contact Information  Dr. D. M. Gabrielle gabrielle@gabrielleconsulting.com 850-321-8222  Dr. D. M. Gabrielle gabrielle@gabrielleconsulting.com 850-321-8222