1. Slide 1 FastFacts Feature Presentation January 23, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code: 182500 To participate via VoIP… You must have a sound card You must have headphones or computer speakers © 2015 The Johns Hopkins University. All rights reserved.

2. Slide 2 Today’s Topic We’ll be taking a look at… 1) Navigating the Johns Hopkins Travel Portal 2) Creating a Traveler Profile in Concur 3) Booking Travel in Concur

3. Slide 3 Today’s Presenter Mark Chisamore Johns Hopkins Project Manager mchisam1@jhu.edu Angie Westfall World Travel, Inc. Global Account Manager awestfall@worldtravelinc.com Wilson Velazquez World Travel, Inc. Corporate Client Trainer wvelazquez@worldtravelinc.com

4. Slide 4 Session Segments Presentation In this session, Mark Chisamore and Wilson Velazquez will introduce you to the Johns Hopkins Travel Program and Travel Portal, teach you how to create a traveler profile in Concur, and explain how to book travel with World Travel, Inc. During Mark and Wilson’s presentation, your phone will be muted. Q&A After the presentation, we’ll hold a Q&A session. We’ll open up the phone lines, and you’ll be able to ask questions directly. Wilson will answer as many of your questions as time allows

5. Slide 5 Contact Us If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: fastfacts@jhu.edu fastfacts@jhu.edu

6. Slide 6 Survey At the end of this FastFacts session, we’ll ask you to complete a short survey. Your honest comments will help us to enhance and improve future FastFacts sessions. Thank you in advance for your participation.

7. Slide 7 How To View Full Screen Click Here

8. Slide 8 Agenda Today’s presentation will allow: Introduce you to the Johns Hopkins Travel Program Provide an overview of World Travel, Inc. and its services Identify how to access the Johns Travel Portal and Concur tool with Single Sign-on Highlight the Johns Hopkins Travel Portal and its resources Demonstrate how to complete your Traveler Profile within Concur Demonstrate how to create a travel itinerary in Concur Identify the support contacts for troubleshooting issues

9. Slide 9 The Travel Program was designated to promote three primary benefits for the University and Health System. They include: Overview of Travel Program (The 3 S’s) Increased Cost Savings Integrated online booking tool with pre-loaded, Johns Hopkins rates WTI support to leverage spend and negotiate discounts with hotels, airlines, rental cars, and other travel suppliers to deliver the best discounts for Johns Hopkins Enhanced Customer Service Single travel portal with direct access to online booking tool, policies and training World Travel, Inc. agent-supported itinerary changes (i.e., avoid long lines at airports) 24/7/365 customer and emergency support to improve travel experience Improved Safety Support Centralized itineraries to improve Duty of Care Automatic integration with the Johns Hopkins Travel Registry and iSOS to notify travelers in the event of an emergency (anywhere in the world)

10. Slide 10 Overview of World Travel, Inc. (WTI) World Travel, Inc. is one of the most respected Travel Management Companies and provides a range of capabilities to Johns Hopkins. Locations Primary Headquarters: 1724 West Schuylkill Road Douglassville, PA 19518 Secondary Location: 620 Pennsylvania Drive Exton, PA 19341 The Johns Hopkins Travel Committee recommended WTI for several reasons, including: Scale and capacity to accommodate travelers Sense of responsiveness to Johns Hopkins requirements and customization needs across divisions Travel industry knowledge and experience Strong customer service (24/7/365 response) Technical capacity (e.g., travel portal customization, training capabilities) Duty of care prioritization and abilities International knowledge, experience, and training WTI Capabilities Clients UPenn, American University, Villanova, Laureate Education Inc. International Relief & Development, Conservation International

11. Slide 11 Flexible Services Team of Agents Consultants average 11 years of experience Consistent, personal service Domestic and international reservations Backup agents and afterhours desk Less than 3% annual turnover Offer cost-savings opportunity Passport & Visa Process Travisa Passport and Visa Services Phone Technology Dedicated numbers for clients Voiceover IP Customer recognition Telephone reporting Online Booking Tool Integrated approval processes 100% quality control WorldPortal World Travel, Inc. recognizes that “one size does not fit all” and customizes its program to meet the business needs of its travelers.

12. Slide 12 Dedicated Team ContactTitleEmailPhone Adrienne BurtonJohns Hopkins Team Leadjhutravel@worldtravelinc.com(888) 433-2556 Nicole ThompsonJohns Hopkins Agentjhutravel@worldtravelinc.com(888) 433-2556 Tim BriggsJohns Hopkins Agentjhutravel@worldtravelinc.com(888) 433-2556 Terrie PostaJohns Hopkins Agentjhutravel@worldtravelinc.com(888) 433-2556 Melissa HolsoppleJohns Hopkins Agentjhutravel@worldtravelinc.com(888) 433-2556 After Hours Agent SupportWorld Travel Agentafterhours@worldtravelinc.com(888) 433-2556 Angie WestfallAccount Managerawestfall@worldtravelinc.com(443) 480-1503 World Travel, Inc. has a robust and experienced team dedicated to support Johns Hopkins travelers.

13. Slide 13 Value-Added Services World Travel, Inc. offers an array of value-added services to meet its client needs.

14. Slide 14 Online Booking Tools OBTs Provide: Lower transaction fees Lower average ticket prices Web fare and multi-GDS integration Monthly system upgrades World Travel Provides: Complete configuration and training World Travel online helpdesk (e.g., telephone support, online chat support) File finishing and fulfillment of electronic bookings Complete quality control and reporting Online Bookings Tools (OBTs) bring content (fares and inventory) to travelers from a variety sources to offer lower average ticket prices.

15. Slide 15 Low Fare Guarantee Prior to booking, if you find a lower airfare available for your identical itinerary, World Travel, Inc. will match the lower airfare or provide a refund of double the difference.

16. Slide 16 WorldMobile TM WorldMobile™ 2.0 is available for Android, and iPhone & Apple Devices, and BlackBerry. Enjoy FREE Trip Alerts, powered by FlightStats, with or without WorldMobile™ Need assistance with downloading? Email: mobile@worldtravelinc.commobile@worldtravelinc.com World Travel, Inc. has developed a proprietary mobile app, WorldMobile TM, to support travelers on the go.

17. Slide 17 WorldPortal World Travel, Inc. has developed the Johns Hopkins Travel Portal through WorldPortal. The portal will serve as the “one-stop-shop” for Johns Hopkins travelers.

18. Slide 18 Click on the airplane travel icon to access the Johns Hopkins Travel Portal. Accessing the Johns Hopkins Travel Portal Click on the “Airplane” Icon 

19. Slide 19 Enter your customized Login ID and password to access the portal Accessing the Johns Hopkins Travel Portal

20. Slide 20 The Travel Portal will offer travelers with an array of resources and tools to assist with travel planning. Understanding Travel Portal Resources

21. Slide 21 Click on the airplane icon on the Travel Portal homepage to access Concur via single sign-on. Accessing Concur with Single Sign-on

22. Slide 22 Live Travel Portal and Concur Demo

23. Slide 23 Need Help? If you have additional questions, now or later, please contact one of the individuals below for support. For more information, please contact us at jhtravel@jhu.edu or visit the Johns Hopkins Travel Portal.jhtravel@jhu.eduJohns Hopkins Travel Portal. TopicJH ContactsEmailPhone Travel PolicyJHU Purchasingjhtravel@jhu.edu(443) 997-1000 ReimbursementJH Accounts Payableapssc@jhmi.edu(443) 997-6688 Other IT IssuesJH IT Help DeskN/a (410) 955-HELP (410) 516-HELP Other Travel TopicsMark Chisamorejhtravel@jhu.eduN/a TopicWTI ContactsEmailPhone Booking TravelAdrienne Burton (Lead Agent)jhutravel@worldtravelinc.com (888) 433-2556 (484) 348-6310 Travel PortalWorld Travel, Inc. Help Deskworldportalshelp@worldtravelinc.comN/a ConcurConcur Online Support Teamonlinehelp@worldtravelinc.com(800) 221-4730 Mobile SupportMobile Support Teammobile@worldtravelinc.comN/a Groups and MeetingsJohns Hopkins Agentsjhutravel@worldtravelinc.com (888) 433-2556 (484) 348-6310

24. Slide 24 We’re going to open the phone lines now! There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line. We’ll be answering questions in the order that we receive them. We’ll also be answering the questions that were emailed to us during the presentation. If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants. Q&A

25. Slide 25 Thank You! Thank you for participating! We would love to hear from you. Are there certain topics that you would like us to cover in future FastFacts sessions? Would you like to be a FastFacts presenter? Please email us at: fastfacts@jhu.edufastfacts@jhu.edu

26. Slide 26 Survey Before we close, please take the time to complete a short survey. Your feedback will help us as we plan future FastFacts sessions. Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/ http://connect.johnshopkins.edu/fastfactssurvey/ Thanks again!