1. Technical Training

2. Table of contents LoadXtreme How to enroll a TechnoUser How to access Loadxtreme and how it works SMS commands How to replenish loadwallet Common problems

3. All access All for you!!

4. Online Enrollment of Access Card SMS Enrollment of Access Card 2 Ways to Enroll

5. Online Enrollment of Access Card “The most advisable browser for LoadXtreme web site”

6. Online Enrollment of Access Cards

10. SMS Enrollment of Access Card

11. Step 1 LX REG Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz Send it to the Gateways found in the LX Quick Guide Step 2 LX CHGADDR Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas

12. How to Access LoadXtreme Mobile Phone Web

13. How LoadXtreme Works Using Your Mobile Phone To: 09215500078 LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00 LX LOAD 5812345678 112233 S30X 09285558888 1 New Message from LoadXtreme Account ID is Valid PIK is Valid LoadWallet Balance is sufficient LOADED! From: LoadXtreme Your ID Number and PIK Send to Your Assigned Gateway Customer Mobile Phone Number Product Code

14. How LoadXtreme Works Online Loading (www.loadxtreme.ph) 5812345678 ●●●●●● ID Number Your PIK (Personal Identification Key 09285558888

15. Outstanding Features Real time web reports Cellphone ACL “Access Control List” Host IP ACL “Internet Protocol Access Contact List” List TechnoUsers GRO Earnings etc...

16. SMS Commands To Sell Load: LX LOAD <Customer Cellphone# Ex: LX LOAD 5431234567 123456 G50x 0915678900 LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone # Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900

17. SMS Commands To Transfer Loadwallet: LX TRANSFER Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100

18. SMS Commands To Check Balance: LX BAL LX BAL 5401234567 123456 To Change Address: LX CHGADDR Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center Ortigas

19. SMS Commands To Change PIK: LX CHGPIK LX CHGPIK 5401234567 123456 456789 Go to www.loadxtreme.ph To Change Cellphone: LX NEWCEL LX NEWCEL 5401234567 123456 09201234567

20. Gateway 0928 522 0815 0928 522 0772 0999 528 1757 0999 528 1758 0999 528 1759 0999 528 1760 0918 946 7957 0918 946 7958 0918 946 7959 0918 946 7960 0918 946 7961 0939 885 3000 0939 896 7066 0917 545 8425 0917 545 8426 0917 545 8057 0917 552 2615 0917 552 2616 0917 552 2618 0922 858 7514 0922 858 7515 0922 858 7516 0922 851 1653 0922 999 5555 “GATEWAY” Loadxtreme system platform that will process the commands you send. It is also responsible on communicating with the TELCO’s computer system.

21. How to Replenish LoadWallet FOR DETAILED STEP PLEASE REFER TO YOUR QUICK GUIDE

22. How to Replenish LoadWallet Reload LoadXtreme via SMS Auto-Debit (Same-Day) Enroll your CA/SA Send SMS Request Your enrolled account will be debited automatically LX BDODEBIT LX ID#/PIK#/Amount to debit Ex. LX BDODEBIT/5401234567/123456/4000

23. How to Replenish LoadWallet Bills Payment – Same-Banking-Day Credit

24. How to Replenish LoadWallet Name of Institution (Vmobile) Date of Transaction Payor's Name (Name of Member) Subscriber Account Number (LX ID No.) Contact No. (Member's Mobile No.) VMOBILE12/15/2011 JUAN DELA CRUZ 5440895171 1000 1 1000 1000

25. Smart Money and G-Cash Same-Day crediting 1% Pass-on Service Fee

26. SMS Command Reload Command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time 9am to 12nn----2-4pm 12:01 to 7pm---8-10pm 7:01 onwards---11am onwards the next day

27. Loadwallet Replenishment Delays Lack of LX RELOAD notification command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time Multiple individual claims Incomplete or erroneous information Insufficient amount

28. LoadXtreme System Behavior 3-error trapping rule Telco warning notification LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Please verify receipt of load w/ customer. LOAD restored:74.40 30-minutes stale request feature (out-of-date request) LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75

29. LoadXtreme System Behavior Circumventing 5-min. Trap (within 5-min transaction/s) -Useful for legitimate multiple requests LX LOAD Ex. LX LOAD 5401234567 123456 G50x 09156789101 A

30. Common Problems Loading delays. Telco congestion. Telco OTA system unavailability or under maintenance. Customer ‘non-receipt’ of otherwise successful loading Check customer number Have customers check their message Inbox Have customer check their balance Have customers restart their cellphones Check the product code used ( G100, G100x, SBRO100)

31. Common Problems Invalid product code and invalid cellphone reply - S3Ox, SBR0100, O91675858OO No reply from system - LXLOAD - LX LAOD - LX RELAOD

32. Loadwallet Conversion - subject to 10% Tax Cut off:Crediting: Friday 7pmMonday 7pm onwards Monday 7pmWednesday 7pm onwards Wednesday 7pmFriday 7pm onwards Encashment –subject to 10% Tax & P60 Processing fee Cut-off is every Wednesday 12:00:00 (12nn) Release of check is every Friday at 11am- 7pm

33. How to Reach Customer Service Text Support - 09212122191,09236036631,09278538041 Format: UID# OS “Online Support”/ E-mail Support System CRMD Hotline # (02) 311-3000 VMobile Official Fan Page VMobile Technologies Incorporated (Official)

34. Ticket Support System

36. THANK YOU