1. Individual Development Plan Planning for the Future

2. IDP form Blocks 1-5 –Identifying Information Block 6 –Short term goals (1year) Block 7 –Long term goals (2-3+ years) Block 8 –Objective based on the HPDM Core Competences and Strategic Business Plan Block 9 –Development Activity Block 10 & 11 –Action & Assessment

3. Educational Opportunities Videotapes Audiocassettes Courses in the Classroom Books (including the Crisp Books Journal Clubs Professional journals/magazines Reported monthly in TEMPO On the job training

4. Personal Mastery Taking initiative to assess one’s strengths and needs, plan for continued growth and learning, and take responsibility for one’s own career development.

5. Personal Mastery - Educational Opportunities Time management –Personal Time Management Self-awareness training –Personal Wellness –Twelve Steps to Self- Improve –Continuously Improving Self Stress management –Stress that Motivates –Controlling Stress Levels Assess strengths and weaknesses –The 7 Habits of Highly Effective People

6. Interpersonal Effectiveness The ability to communicate clearly, manage conflict and negotiations, work collaboratively, learn collectively, and empower others.

7. Interpersonal Effectiveness Educational Opportunities Communication –50-One Minute Tips on Better Communication –Business of Listening –Clear Writing Conflict Management –How to Overcome Negativity in the Workplace Interpersonal Communication Skills –Interpersonal Communication Skills, volumes 1-4

8. Flexibility/Adaptability The ability to accommodate new situations readily, handle multiple inputs and tasks, welcome others’ ideas, and maximize limited resources.

9. Flexibility/Adaptability - Educational Opportunities Create,design, learn new procedures or technology –Self Directed Work Teams –Classroom training/ professional/reading/ conferences in updating information in profession –Health Science Television Network, discipline specific training on new technology/procedures for profession

10. Creative Thinking The ability to think and act innovatively, to look beyond current reality, to challenge assumptions and take risks, to solve problems creatively, and to encourage creativity in others.,

11. Creative Thinking - Educational Opportunities Foster innovation in others –Creative Fund Raising Generative new ideas –Creative Decision Making Suggest ways to improve quality and efficiency. –Surviving without a Secretary

12. Customer Service An understanding of who one’s customers are, an attitude of caring and concern for meeting the customer’s needs, and prompt response to customer complaints and concerns.

13. Customer Service - Educational Opportunities Calming Upset Customers Twenty Ways to Better Customer Service Dealing with People You Can’t Stand Through the Patient’s Eyes – Understanding and Promoting Patient-Centered Care Ethics in Healthcare Confidentiality and Privacy Patients Rights

14. Systems Thinking The ability to see the relationship of the parts to the whole, to know how one’s actions affect others, and to grasp the “big picture.”

15. Systems Thinking - Educational Opportunities Surviving JCAHO series 1-3 Seeing Systems – Unlocking the Mysteries of Organizational Life Building a total Quality Culture Classroom/informal training/preparation in:  JCAHO  CARF  OSHA Other survey/grant application preparation

16. Organizational Stewardship A commitment to the mission and vision of the organization, concern for co- workers and customers, and accountability for self, others, and the organization.

17. Organizational Stewardship Educational Opportunities Creative Fund Raising 9 Traits of Highly Successful Work Teams, volumes 1-8 Purchase Card training Organizational Ethics Contract preparation

18. Technical Skills Necessary skills and abilities to perform required tasks, including basic literacy and computer skills, and an understanding of the work processes, standards, and procedures.

19. Technical Skills Educational Opportunities Writing Effective E-mail Technology training in –Microsoft applications of Word, Excel, PowerPoint –Exchange/Outlook –Internet –Software specific to discipline/department  Assessing the Elderly –Physical Assessment Part 1 and Part 2 –Functional Assessment –Mental & Socioeconomic Assessment Benchmarking Professional training & growth opportunities

20. 360 Degree Evaluations

21. Eight qualities of a successful manager Interpersonal effectiveness Customer service Systems thinking Flexibility/adaptability Creative thinking Organizational stewardship Personal mastery Technical skills

22. Personal Mastery Breaks down barriers, Written and verbal communications Listens empathetically Uses facts

23. Systems Thinking Understands Recognizes Celebrates Delegates

24. Organizational Stewardship Committed Sensitive Demonstrates Maintains commitment

25. Creative Thinking Sets and meets objectives Trusts Looks to the future Takes risks Resourceful

26. Technical Skills Knowledgeable Clear understanding Demonstrates technical literacy Demonstrates cross- functional awareness

27. Customer Service Demonstrates excellence in service Treats others well Ensures good service Uses feedback

28. Flexibility Grasps essentials Creates change. Sees change as an opportunity. Anticipates problems Has self confidence

29. Interpersonal Effectiveness Develops relationships Communications clear Listens Uses facts