1. TOTAL QUALITY MANAGEMENT
TOOLS OF TQM (2)
Abdulla Jassim Abdulla

2. The Seven Tools oF TQM Flowcharts Cause and effect Diagram (Ishikawa)
Check sheets
Pareto Charts
Histograms
Run Charts and Control charts
Scatterplots and correlation Analysis

3. Pareto Charts Named after Wilfredo Pareto. Prioritize problems
Categorical Data

4. Histograms Process Variability Continuous Data
Factors important when investigating Histograms:
Variations
Location
Shape
Unusual features

5. Bar charts Graphical summary of data Display group differences
Ordinal data

6. Unusual Features in Histograms
Bimodal histograms
Cut-off Distribution
Combed Distribution

7. Summary Statistics
Mean
Median
Standard Deviations
Variance

8. Run Charts Variation (Trends) over time.
Data Could be Means, counts or proportions collected over time.