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2. USCIS Mission Secure America’s promise as a nation of immigrants provide accurate, useful information to customers grant immigration benefits promote an awareness of citizenship ensure the integrity of our immigration system 2 USCIS Director Leon Rodriguez

3. USCIS Overview USCIS has 84 field offices in the United States. We administer the Immigration and Nationality Act within the United States. USCIS employees have no arrest authority. We are the only customer service agency within DHS. 3

4. Provide Information to Customers USCIS sees 9,500 customers to answer questions, provide forms & resolve problems USCIS’ toll-free call center takes 44,000 calls www.uscis.gov receives 250,000 “hits”www.uscis.gov 4

5. Grant Immigration Benefits USCIS conducts interviews for green cards, citizenship, and other immigration benefits USCIS welcomes 3,200 new citizens and 2,400 new permanent residents Five Service Centers decide cases where a face-to-face interview is not required 5

6. Promote Awareness of Citizenship 6 USCIS produces educational materials and hosts hundreds of outreach events each year to help immigrants assimilate and prepare for U.S. citizenship Civics Flash Cards Quick Civics Lessons

7. Ensure Integrity of Immigration System USCIS conducts 148,000 national security background checks 129 Application Support Centers perform 15,000 fingerprint checks 7

8. USCIS Website 8 www.uscis.gov

9. Citizenship Resource Center 9 www.uscis.gov/citizenship

10. Citizenship Resource Center 10 www.uscis.gov/citizenship

11. Citizenship Resource Center 11 www.uscis.gov/citizenship

12. Citizenship Resource Center 12 www.uscis.gov/citizenship

13. Citizenship Resource Center 13 www.uscis.gov/citizenship

14. Citizenship Resource Center 14 www.uscis.gov/citizenship

15. Citizenship Resource Center 15 www.uscis.gov/citizenship

16. Citizenship Resource Center 16 www.uscis.gov/citizenship

17. Citizenship Resource Center 17 www.uscis.gov/citizenship

18. Citizenship Corners 18 Mid-Valley Regional Library, Los Angeles Hyde Park Branch Library, Los Angeles

19. Citizenship on the Web 19

20. Naturalization Ceremonies 20 Seattle Public Library Bothell Public Library Multnomah County Library Library of Congress

21. 21 Multilingual Resources www.uscis.gov/multilingual www.uscis.gov/es

22. 22 Avoid Scams Resource Center www.uscis.gov/avoidscams

23. 23 History and Genealogy www.uscis.gov/historyandgenealogy

24. 24 National and Local Outreach www.uscis.gov/outreach

25. 25 Office of Immigration Statistics www.dhs.gov/immigrationstatistics

26. What we can offer you… Tailored immigration training for librarians Materials to support a “Citizenship Corner” in your library Joint public events at local libraries Dissemination of public education materials 26

27. Contacts Locate your local community relations officer at: http://www.uscis.gov/citizenship/organizations/libraries Christine.A.Pool@uscis.dhs.gov Public.Engagement@uscis.dhs.gov Office.of.Citizenship@uscis.dhs.gov 27