1. surveyshop@snapsurveys.com Staffordshire Engagement Network Alex Green and Ed Hockey Snap Surveys

2. Why are we weighting? Figures have changed slightly Changes do not effect all findings Main issues likely to be at subgroup level Weights and inflation factors have been issued to Primary contacts Snap will amend all reports to be in keeping with the new data set …but please be patient!

3. Public land clear of litter surveyshop@snapsurveys.com

4. Response rate surveyshop@snapsurveys.com

5. IMD and response rate

6. surveyshop@snapsurveys.com Nationally

7. “BV 3” 30 35 40 45 50 55 60 65 70 2001200320062008 All EnglandUnitariesCountyDistrict

8. - 17%: People not treating each other with respect and consideration +5%: Satisfaction with the area +2% : Theatres and concert halls - 8%: Local tips -13%: People using or dealing drugs -11% Public land clear of litter and refuse -12%: Sport and leisure facilities National trends: main variations -12%: Provides value for money - 8%: Overall satisfaction with the authority Main positive movements Main negative movements

9. Satisfaction with the council

10. ‘Perception gaps’ Mean satisfaction with services Satisfaction with Council

11. ‘Perception gaps’

12. IMD vs Overall Satisfaction surveyshop@snapsurveys.com Deprivation Overall satisfaction

13. Overall satisfaction vs NI 5 area as a place to live surveyshop@snapsurveys.com Satisfaction with area Overall satisfaction

14. Value for money vs Overall satisfaction surveyshop@snapsurveys.com Value for money Overall Satisfaction Collinearity?

15. Refuse collection vs Satisfaction surveyshop@snapsurveys.com Refuse collection Satisfaction R2 = 0.1374

16. Overall satisfaction vs NI 4 surveyshop@snapsurveys.com Overall Satisfaction Ability to influence decisions

17. surveyshop@snapsurveys.com Involvement indicators

18. Can influence decision making (NI 4) surveyshop@snapsurveys.com

19. Involved in decision making surveyshop@snapsurveys.com

20. Involvement and influence Been involved % can influence decision making

21. Would like to be more involved surveyshop@snapsurveys.com

22. Given unpaid help (NI 6) surveyshop@snapsurveys.com

23. Seek people’s views about ASB surveyshop@snapsurveys.com

24. Successfully dealing with crime & ASB (NI 21) surveyshop@snapsurveys.com

25. Understanding & Dealing with ASB Seek people’s views about ASB Successfully dealing with ASB

26. surveyshop@snapsurveys.com ASB

27. ASB a problem in the neighbourhood surveyshop@snapsurveys.com

28. Deprivation and ASB surveyshop@snapsurveys.com R2 = 0.645 Deprivation % High level of perceived ASB

29. IMD vs drug dealing in area surveyshop@snapsurveys.com Deprivation Drug dealing as a problem

30. IMD vs drunk or rowdy behaviour as problem surveyshop@snapsurveys.com Deprivation Drunk or rowdy behaviour

31. NI 5 Satisfaction with area vs NI 17 Perceptions of ASB surveyshop@snapsurveys.com Area as a place to live Perceptions of ASB

32. surveyshop@snapsurveys.com End of presentation

33. Performance Matrix Absolute performance

34. NI 5 Satisfaction with area vs NI 17 Perceptions of ASB surveyshop@snapsurveys.com Area as a place to live Perceptions of ASB

35. Satisfaction vs like to be involved surveyshop@snapsurveys.com Overall Satisfaction Like to be more involved

36. IMD – NI 5 Satisfaction with area surveyshop@snapsurveys.com Deprivation Satisfaction with the area

37. Refuse collection vs Value for money surveyshop@snapsurveys.com Refuse collection Value for money

38. Public land clear of litter surveyshop@snapsurveys.com

39. Waste collection surveyshop@snapsurveys.com

40. Doorstep recycling surveyshop@snapsurveys.com

41. Local tips surveyshop@snapsurveys.com

42. Local transport info surveyshop@snapsurveys.com

43. Local bus service surveyshop@snapsurveys.com

44. Sport and Leisure facilities surveyshop@snapsurveys.com

45. Libraries surveyshop@snapsurveys.com

46. Museums and galleries surveyshop@snapsurveys.com

47. Theatres and concert halls surveyshop@snapsurveys.com

48. Parks and open spaces surveyshop@snapsurveys.com

49. Value for money surveyshop@snapsurveys.com

50. Overall satisfaction surveyshop@snapsurveys.com

51. People from different backgrounds get on well together surveyshop@snapsurveys.com

52. Sense of belonging surveyshop@snapsurveys.com

53. Satisfied with area surveyshop@snapsurveys.com

54. ASB a problem in the neighbourhood surveyshop@snapsurveys.com

55. Parents take enough responsibility surveyshop@snapsurveys.com

56. People not treating each other with respect surveyshop@snapsurveys.com

57. Informed about what to do in a large scale emergency surveyshop@snapsurveys.com

58. Drunk or rowdy behaviour as a problem surveyshop@snapsurveys.com

59. Drug use or drug dealing a problem surveyshop@snapsurveys.com

60. Health good or very good surveyshop@snapsurveys.com

61. % of people aged over 65 satisfied with home and neighbourhood surveyshop@snapsurveys.com

62. Older people get the help they need to live independently surveyshop@snapsurveys.com

63. Been treated with respect and consideration by public services surveyshop@snapsurveys.com

64. Response Rate vs Overall Satisfaction surveyshop@snapsurveys.com Response Rate Overall Satisfaction

65. surveyshop@snapsurveys.com