1. Vera Müskens, Elise Thomas, Yana Hroza Short lunch brakes problem ECONOMICAL ASPECTS OF QUALITY Tutor: Dr. J. Luczak

2. Agenda 1. Introduction to problem Result of “questionnaire” 2. Brainstorm 3. Ishikawa / fishbone analysis 4. Possible solutions Explain about “home schools” 5. Our choice for solution

3. Fast food and sweets Brainstorm 1/4 No concentration Not enough time to eat Health problems Group work Prepare the next class Switching buildings No time for questions Students

4. Brainstorm 2/4 Switching buildings Preparing next class No concentration Not enough time to eat Teachers

5. Brainstorm 3/4 Food elsewhere Long queues Hot beverages Cafeteria

6. Short Lunch Break Teachers Students Switching buildings No bathroom break Health problems Not concentrated Sweets & Fast Food Not enough time to eat Being late Preparing next class No time for questions Not enough time to eat Administration Cafeteria Hot beverages Food elsewhere Not enough rooms Timetable Long queues Ishikawa / fishbone analysis

7. Brainstorm 4/4 Bad things: Good things: Unhappy staff of cafeteria Unhappy teachersUnhappy studentsSchool ends earlier Not a lot of waiting time between classes

8. Possible solutions: Make 30 min breaks Only 1 longer break, around noon Self-service cafeteria Classes end on different times (2nd and 3rd year students) Menu on printed form, people know on forehand what they want to order Teach cafeteria people English Order food on forehand, order at 10, get it at 12. 2 cafeterias