1. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Baldrige National Quality Program Education Criteria Malcolm Baldrige National Quality Award

2. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM The Criteria for Performance Excellence l Are the foundation of the Baldrige National Quality Program l Define performance excellence l Are globally recognized l Can be used by diverse types of organizations

3. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Basic Goals of the Criteria To help organizations enhance their performance by focusing on l delivery of ever-improving value to customers, contributing to marketplace success l improvement of overall organizational effectiveness and capabilities l organizational and personal learning

4. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Criteria—Key Characteristics l Focus on results l Are nonprescriptive and adaptable l Support a systems perspective l Support goal-based diagnosis

5. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Core Values and Concepts l Visionary Leadership l Learning-Centered Education l Organizational and Personal Learning l Valuing Faculty, Staff, and Partners l Agility l Focus on the Future

6. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Core Values and Concepts l Managing for Innovation l Management by Fact l Social Responsibility l Focus on Results and Creating Value l Systems Perspective

7. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Seven Categories of the Education Criteria l Leadership l Strategic Planning l Student, Stakeholder, and Market Focus l Measurement, Analysis, and Knowledge Management l Faculty and Staff Focus l Process Management l Organizational Performance Results

8. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Baldrige Education Criteria Framework: A Systems Perspective

9. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Item Format

10. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Steps Toward Mature Processes

11. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Getting Started l Use the Criteria as a source of information l Learn the ten steps for self-assessment for any organization l Review reasons for considering a self-assessment and determine if you are ready

12. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Are We Making Progress? l Structured as an easy-to-use questionnaire that helps improve communication and identify areas to improve l Can be used with your leadership team, with a subset of employees, or with all employees l Organized according to the seven Baldrige Categories

13. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Education Award Recipients –Chugach School District (2001) –Community Consolidated School District 15 (2003) –Kenneth W. Monfort College of Business (2004) –Pearl River School District (2001) –University of Wisconsin—Stout (2001)

14. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Kenneth W. Monfort College of Business

15. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM UW-Stout: Results Graduate Preparedness Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line) % of Graduates Prepared

16. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM UW-Stout: Results Graduates Employed in Field Source: Annual Employment Report, 1997-2201; Peer1 & 2 Percentage Employed

17. Baldrige National Quality Program 2005 ©Presented by Dr. James Melsa December 14 th, 2005 UPRM Resources for More Information l Most Baldrige National Quality Program (BNQP) documents are available both in hard copy and on the BNQP Web site. l To obtain these documents, call (301) 975- 2036 or visit www.baldrige.nist.gov.