1. 1 Strategic Planning for Closing the Gaps Richland College Presented to THECB, July 20, 2006 Stephen K. Mittelstet, Ph.D. President, Richland College Using the Malcolm Baldrige Criteria to Achieve Student Success and Performance Excellence 1

2. 2 Strategic Planning for Closing the Gaps Richland College Presented to THECB, July 20, 2006 Stephen K. Mittelstet, Ph.D. President, Richland College Using the Malcolm Baldrige Criteria to Achieve Student Success and Performance Excellence 1

3. 3 Performance Excellence Model 4 Strategic Planning Priority Goals 1. Response to Community 2. Student Success 3. Employee Success 4. Institutional Effectiveness 9

4. 4 Thunion Report 18

5. 5 Goals, KPIs, Measures, Targets 2.2.1 % C or better in all credit classes for historically under-served (Af-Am, Hisp) student groups 2.2.2 % retained through semester in credit classes for historically under-served (Af-Am, Hisp) student groups 2.2.3 # associate degrees awarded for historically under-served (Af- Am, Hisp) student groups (sub-measures) 2.2.8. # of students completing core curriculum for historically under- served (Af-Am, Hisp) student groups Teaching, Learning, Community Building 17

6. 6 QEP’s Core Curriculum Emphases, 2006 - 2007 Continue assessing core curriculum: Exemplary educational objectives Intellectual competencies Finalize Core-curriculum capstone experience-- building sustainable local and global community Teaching, Learning, Community Building 22

7. 7 Grades of A, B, or C In-course retention (grade other than “W”) Degree or certificate attainment University transfer Core completion Richland’s Definition of Student Success 7 Teaching, Learning, Community Building …Closing the Gaps

8. 8 Student Success Results 24

9. 9 % of Service Area Market Enrolled as Students Source: DCCCD Colleague, US Census 9 Teaching, Learning, Community Building

10. 10 Number of Students Receiving Certificates and Associate Degrees Source: DCCCD Colleague Teaching, Learning, Community Building 26

11. 11 % Retention Credit Success by Segment Source: Colleague Teaching, Learning, Community Building 28

12. 12 Community College Survey of Student Engagement (CCSSE) Teaching, Learning, Community Building 34

13. 13 Baldrige - The Wise Socratic Teacher Teaching, Learning, Community Building Closing the Gaps through Performance Excellence 35

14. 14 Strategic Planning for Closing the Gaps Richland College 12800 Abrams Road Dallas, Texas 75243 www.richlandcollege.edu Using the Malcolm Baldrige Criteria to Achieve Student Success and Performance Excellence Thank You Stephen K. Mittelstet, Ph.D., President Teaching, Learning, Community Building 36