2. Florida’s Certified Public Manager Program

3. Ben Green Florida Center for Public Management Askew School of Public Administration at Florida State University

4. What is CPM?
A nationally- recognized, comprehensive training and development program for public sector managers

5. A National Program 38 states currently accredited
Created to fill vacuum in public management
Modeled on CPA program: trained, tested, & certified

6. National Certified Public Manager® Consortium
CPM Linkages in the U.S.
National Certified Public Manager® Consortium
Florida Society of Certified Public Managers

7. Florida’s CPM Success Story
Founded in 1979 at FSU
FCPM administers and delivers
One of largest programs in the U.S.
Over 4,300 graduates as of August 2013
Program has grown dramatically

8. Who Participates in CPM?
35 State Agencies:
ACHA, DACS, DFS, DBPR, DCF, DCA, DOC, DOE, DEP, DOH, HSMV, DJJ, FDLE, DMS, DOR, Department of State, DOT, FHP, OPPAGA
31 Constitutional Officers:
Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake, Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole.
83 County Governments:
Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake, Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, Sumter, Volusia, Washington.
40 City Governments:
Apopka, Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach, Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon, Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay, Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg, Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter Park

9. Originally published June 11, 2007 in The Tallahassee Democrat Management training program has its benefits By Bill Cotterell
[CPM is] really a neat program, a win-win-win proposition for employees, employers and taxpayers.
"What a good job it's done in teaching us to always keep reinventing ourselves," said Barbara Ford-Coates, the Sarasota County tax collector…a 1992 graduate of the CPM program and a big believer.
Ford-Coates said [that] studying public administration in the classroom doesn't offer immediate opportunities to apply what you've learned in a real office; the CPM program requires such real-life participation.
"It's just the class of all classes," she said.
With state and local governments increasingly forced to do more with less, with competition for good workers rising, with much of the public convinced - right or wrong - that government everywhere is bloated and unresponsive, it's good to have a system for professionalizing management.

10. Florida Trend Magazine “Recognizing Real Pros in Government”
“I believe that professional training programs like the Certified Public Manager program are important for all of us.
Innovations… along with the professionalism and high standards encouraged in programs like CPM, have a direct impact on taxpayers’ well-being.
And that’s always good for business.”

11. “reflective practitioners” “learning organizations”
Goals
To develop
“reflective practitioners”
and
“learning organizations”

12. Program Structure Eight 4 day classes Called Levels 1-8
32 days of training
Experiential based
Emphasis on group activities
Balance of theory & practice

13. CPM Curriculum- The Inverted Pyramid
Level 1
Level 2
Level 3
Level 4
Level 5
Level 6
Level 7
Level 8
Level 1: Individual Management
Level 2: Teams
Level 3: Organizational Issues
Level 4: Graduate School: “The Big Picture”
Level 5: The Future
Level 6: Systems Thinking
Level 7: Policy
Level 8: Graduation– “Making It Real”

14. management one-on-one
Level 1 focuses on
management one-on-one
Topics:
Transformational Leadership
Personal style
Delegation
Motivation
Goal-setting
Performance Feedback
Coaching & Counseling

15. Level 2 expands the focus to groups and teams
Topics:
Group dynamics
Conflict
Team leadership
False Consensus
Problem-solving
Decision making
Process improvement

16. Level 3 emphasizes organizational issues Topics:
Productivity & Quality
Organizational communication
Information Technology
Emotional Intelligence
The Sterling Process
Project Management

17. Level 4 deals with big picture organizational issues
Topics:
Power
Ethics
Organizational Culture
Organizational Change

18. Level 5 examines how government must adapt to the future
Topics:
Social change and its Impact on Public Management
Generations at Work
Changing Values in America
Strategic planning and budgeting
Organizational designs for the future
Organizational dynamics

19. Level 6 teaches the systems approach to management
Topics:
Systems thinking
Real-world applications of systems thinking

20. Level 7 is an in-depth seminar on public policy
Topics:
Policy Development
Policy Argument & Critique
Policy Models
Making Policy Presentations

21. Level 8 is the CPM graduation class, held annually.
Organized around break-out sessions, presenters discuss the latest issues in public management and the application of CPM principles in real life.
The final day is the graduation ceremony.

22. More info at www.fcpm.fsu.edu

23. “Is this on the test?”
National Consortium requires 300 “contact hours” to become a CPM
So…for every Level, you must complete an assignment and an exam
Exams are take-home, open-book
Some assignments are done on your own, some as a group
Some you work on in class, others are done after class
FCPM does NOT assign deadlines for completing homework
It’s up to YOU to get it done!

24. All Homework is Pass-Fail
You upload assignments & exams to our website
Graded within 60 days, usually sooner
Best case scenario: you get an saying “Assignment completed”
Worst case scenario: you get an telling you how to correct it

27. Does CPM make a Difference?
The Big Questions:
Does CPM make a Difference?
What is the Return on Investment (ROI)?

28. Dr. Marguerite Foxon Dave Basarab Performance Improvement Consulting
Evaluation of Certified Public Manager Program Florida Department of Children and Families June 2010
Dr. Marguerite Foxon
Dave Basarab
Performance Improvement Consulting

29. Key Findings Since 2006, DCF has sent 300 employees to CPM
Approximately 135 projects have been undertaken by CPM enrollees
Three projects, alone, have reported documented annual savings of $360K.
Evaluation of Certified Public Manager Program

30. Key Findings At least one project was implemented state-wide
Others resulted in significant improvement in re- engineered processes, redesigned jobs, reduced cycle time, and increased customer satisfaction.
Evaluation of Certified Public Manager Program

31. Key Findings The Bottom Line:
“It is therefore reasonable to assume CPM is providing value well beyond its cost.”
Evaluation of Certified Public Manager Program

32. Key Findings
All graduates/enrollees consider CPM relevant and applicable to their job and the agency.
Over 90% of the respondents reported applying CPM content to their work setting.
The program is achieving its goal of professionalizing DCF supervisors and managers through the development of a core group of committed and exemplary leaders in higher level skills.
Evaluation of Certified Public Manager Program

33. Key Findings - Shortcomings
Some managers are unaware that projects have been implemented and are benefiting the agency.
The inability to leverage the high impact work done by project teams represents a major unrealized value to DCF.
Manager support is the key to ensuring widespread application of the content and institutionalization of the leadership principles taught in CPM
Evaluation of Certified Public Manager Program

34. Survey Results – Enrollees & Graduates
Evaluation of Certified Public Manager Program

35. Survey Results – Managers
Evaluation of Certified Public Manager Program

36. Survey Results – Managers
Evaluation of Certified Public Manager Program

37. Your Questions?