1. Student Finance Service Changes for 2009 Entrants

2. Contents Background Principles of new service Changes for 2009 entrants to HE Timeline Summary

3. Background End-to-End Review of Higher Education Student Funding in England Ministerial decision of 3 rd July 2006 Full responsibility and accountability given to SLC Gradual transfer of work from Local Authorities to be complete by 2010

4. Principles of new service Customer engagement Simple & straightforward Personalised Efficient and joined-up Flexibility and choice Expert help when needed

5. Changes for 2009 Entrants to HE Centralisation of Student Finance Service for English-domiciled customers Application from September 2008 Links with UCAS application Media campaign to encourage early application Increased use of online and assistive technology

6. Changes for 2009 (continued) Prior Year Tax for all financial assessment New Student Finance Contact Centre at Darlington Introduction of enhanced Ready Reckoner – Bursary/Statutory Support comparison tool Removal of jargon, customer-focused language

8. Summary Application for 2009 entrants to HE available from September 2008 Personalised journey at earliest possible opportunity Use of assistive technology to simplify the process and guide students through it Customer-focused, straightforward application process for all students

9. Any Questions?