1. St. Michael’s Laundry Tailor Shop Procedures

2. Garments/items are brought in by customers. Garment/item could be received from production area (i.e., trim may need to be removed for cleaning and reattached afterwards, damage from cleaning process – needs repair, department requests repair) – may or may not result in a charge to the customer.

3. Items could include such types as formals, suits, table linen, purses, casual clothing, outerwear, etc.

4. The seamstress generates an handwritten – 3 part invoice (regardless of how garment was received in tailor shop) to include name, telephone #, current date, date promised, item description and alterations or repairs needed and cost of service (if it can be determined at that time).

5. Alterations may require that the customer try the garment on for a fitting.

6. The customer receives a claim check (includes, date promised, invoice # and last name) for the garments/items received.

7. Seamstress logs customer name, item description and time allotted to complete work in to a schedule book.

8. Invoice is pinned to garment and hung on a rack in order of date promised.

9. Garment is altered or repaired to customer request (may require pressing of altered or repaired area).

10. Customers total charges are calculated. 2 nd part of 3 part invoice is retained by seamstress for production documentation and record of work completed.

11. If customer has requested that the garment be cleaned – the seamstress takes the garment/item to the CSR at the front counter for invoicing (adding a comment “from tailor”) and tagging. The original tailoring invoice (both white and green copy) stay with the cleaning invoice.

12. Garment is cleaned and finished according to customer request and sent to final assembly.

13. If cleaning is not requested – the altered/repaired garment is hung on hanger and covered with poly bag. The 1 st and 3 rd copies of the invoice are attached to the bag and the order is sent to the front counter for customer pickup.

14. Tailoring pricing structures include: Faculty/Staff/Students Religious (20% off) Fair Time Units (charge per hour for actual time incurred)

15. Production statistics are collected from a handwritten sheet which contains week ending date, hours worked, number of invoices generated, down time (& explanation), break hours, total revenue by customer type. The administrative assistant inputs data into Excel spreadsheet which calculates variance which translates into dollars per hour.