1. Account Program Execution On-site inventory adjustments Ensures proper inventory levels and one week turnaround

2. Account Program Execution The Apex Employee Report Tracks the specific garment usage for each employee

3. Employee Usage Reports

4. Account Program Execution Apex Activity Report Tracks our weekly pick-up and delivery Keeps you informed of any changes to your account (i.e. repairs, upgrades, etc.)

5. Employee Activity Reports

6. Each MD Anderson delivery location will be designated a separate customer number, route and service day. This information, along with the individual man numbers will be transposed onto our Individual Garment Check Sheet and weekly invoice. (See attached). The individual Garment Check Sheet will provide an on-premise count and documentation of what each employee receives each week separate from the invoice. The individual garment check sheet is a standard system that Cintas utilizes for every customer. Thus, Cintas does not have to make any special adjustments in MD Anderson’s uniform program. Cintas pioneered this system. This is a proven system that is exclusive to Cintas. The benefits of this system are: 1.Helps eliminate shortages. 1.Helps eliminate shortages. 2.Helps eliminate charges for lost uniforms when an employee terminates. 2.Helps eliminate charges for lost uniforms when an employee terminates. 3.Provides a quick review of employees who are using or not using the cleaning service. 3.Provides a quick review of employees who are using or not using the cleaning service. Inventory Management

7. Requirement 3: Inventory Management  The Cintas service sales representative will count all garments, marking the number of items that were picked up for each employee. Upon delivery, the number of per person items delivered will be indicated. Each employee will have a weekly delivery bundled together and on hangers. A receipt of both pick-up and delivery is left for each delivery location each week.  Any shortage created by Cintas will allow one week free service for that individual on his/her pant/shirt inventory.  Any exchange, shortage, repair, upgrade or size change will be returned to Shell within 48 hours of notification to Cintas about the non-conformance.  Control Process –Pickup Count Document & Left with Customer –Pre-Delivery Count –Comparison & Reconciliation –Final Count Given to Customer

8. IGCS Individual Garment Check Sheet A Documented Count is Left with the Customer at Pickup 1 2 After Uniforms are Washed, Inspected, & Sorted, They are Recounted to Ensure Complete Delivery 3 Final Counts are Verified Before Loading 4 The Customer is Presented with a Documented Inventory Sheet at Delivery SHORTAGES ELIMINATED

9. INDIVIDUAL GARMENT CHECK SHEET LOC. ROUTE DAY CUST NO. DEPARTMENT CONTRACT STOP SEQ. PICK UP DATE DELIVER DATE CHECK SHEET NO. ITEM DESCRIPTION OR CUST. EMPLOYEE’S NAME SIZESIZE CHANGECHANGE EMP. NO. ITEM NUMBER CORPK ITEM 1 INVCL SL/SIZE PICK UP DELIVER INV CL SL/SIZE PICK UP DELIVER OTHER PICK UP DELIVER ITEM 2 CUSTOMER DELIVERY COPY COMMENTS LOWELL MURPHY DEAN CORDELL RON TAYLOR PETER BLAIR JOSE FERNANDO BRIAN ROGERS JOE GIESSLER PAM VIER DEBBIE WEBB 905 538 H H H H H H H H H 11 20 RG00XL RG000L RG00XL RG000M RG00XL RG000S 11 1 20 3632 3430 3834 4032 2830 3832 3432 0006 1 2 3 4 5 6 7 8 9 001 084 0008989 001 2/15/96 2/22/96 250000 2/22/96 2/15/9600189 000894 08001 NATIONAL CO. 5875 WINDWOOD MASON, OH 45040 NATIONAL CO. 5875 WINDWOOD MASON, OH 45040 INDIVIDUAL GARMENT CHECK SHEET LOC. ROUTE DAY CUST NO. DEPARTMENT CONTRACT STOP SEQ. PICK UP DATE DELIVER DATE CHECK SHEET NO. ITEM DESCRIPTION OR CUST. EMPLOYEE’S NAME SIZESIZE CHANGECHANGE EMP. NO. ITEM NUMBER CORPK ITEM 1 INVCL SL/SIZE PICK UP DELIVER INV CL SL/SIZE PICK UP DELIVER OTHER PICK UP DELIVER ITEM 2 CUSTOMER DELIVERY COPY COMMENTS LOWELL MURPHY DEAN CORDELL RON TAYLOR PETER BLAIR JOSE FERNANDO BRIAN ROGERS JOE GIESSLER PAM VIER DEBBIE WEBB 905 538 H H H H H H H H H 11 20 RG00XL RG000L RG00XL RG000M RG00XL RG000S 11 20 3632 3430 3834 4032 2830 3832 3432 0006 1 2 3 4 5 6 7 8 9

10. Each garment will have a Cintas I.D. Tag attached to it containing the following information: Route NumberDay of DeliveryDept #Man Number 121 - Monday 1001 2 - Tuesday 2 - TuesdayMatches up to 3 - Wednesday 3 - Wednesday employee name 4 - Thursday 4 - Thursday documented on 5 - Friday 5 - Friday invoice and individual garment check sheet 12 - 4 - 100 - 1 M8A M-March, 8-1998, A - NEW Requirement 4: Tagging