1. Aon Affinity Advantage 2011

2. Aon – A World of Resources 1 Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resource solutions and outsourcing services.

3. Aon Affinity 2 Premier provider of insurance solutions to individuals and groups across a broad spectrum of industries. 17 million individual customers (10 million travel / debt cancellation) $1.9 billion total insurance premium 200 client organizations 10,000 independent agents 59 active websites 8 million calls per year (5 million travel / debt cancellation)

4. Aon Affinity Organization 3 Aon Affinity Specialty Consumer Emerging Markets Life & HealthHealthcare 3 rd Party Distribution Associations Professional Firms

5. Personal Life Disability Health Personal Umbrella And more Specialty Sports, Leisure & Entertainment Travel Pet Health Event Cancellation Wedding / Private Event Fine Arts Tenant Rent Default And more Professional Liability D&O Liability Package, BOP Network Risk General Liability And more Professional / Business Aon Affinity Insurance Programs 4

6. Bringing Distinctive Value Helping our clients Attract and retain members Increase member value Foster member loyalty Grow non-dues revenue 5 More than insurance Client advocate Risk advisor Revenue partner Strategic carrier alliances Aon Affinity

7. Integrated Marketing Helping our clients Market new products Increase retention Cross-sell Build brand recognition Create value-added programs Measure program success 6 PIMA “Best of Show” Award IMCA “Award of Excellence” PDMA Award – Internet PIMA Award – E-Commerce Websites Award-winning Solutions

8. Technology Platform How we deliver Aon to our customers Global platform technologies Improving efficiencies –Correspondence, claims and call handling Reducing costs Providing insights into customer behaviors –Data analytics Creating a better end-user experience Convenient online, self-service tools Simple, easy transactions More options –Customers can contact us how and when they prefer Efficiencies of scale Business continuity Customer Relationship Management (CRM) 7

9. Advantages: People – Client Delivery 8 How we deliver on our promise Full-service capabilities –Fully licensed professionals –Subject matter expertise –Multiple contact centers Exceptional customer experience –Tailored programs, personalized service Managing annually: – 8 million calls (5 million travel / debt cancellation) – 2 million transactions – 150,000 claims

10. Client Value & Impact 9 Live Our Values Deliver Distinctive Client Value Develop Unmatched Teams Build Differentiated Capability Through Innovation Deliver Business Results With Excellence Client Value & Impact

11. Aon – A World of Resources 10 Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resource solutions and outsourcing services.

12. Aon Affinity Organization 11 Aon Affinity BerkelyTravel Integramark Insurmark Bankers Insurance Services Life & Health AICPA Insurance Trust Johnson Rooney Welch HPSO NSO Dentist’s Advantage Healthcare Firms Healthy Paws Aon Rent Protect Small Commercial K&K Underwriters Marine Huntington T. Block Ian H. Graham ASAE LeadingAge Specialty Consumer Professional Firms Emerging Markets Life & HealthHealthcare 3 rd Party Distribution AICPA Attorneys Advantage A&E Advantage Insurance Agents and Agencies

13. Specialty Consumer 12 Travel Industry Trip cancellation services 85% share of North American cruise industry Serving 5 million customers annually Financial Industry Debt cancellation services Driving high-margin ancillary revenue stream More efficient alternative to credit insurance Serving 9 million customers annually

14. Professional Firms 13 American Institute of CPAs (AICPA) 342,000 Members 15 Insurance product solutions Monitored by the AICPA Professional and Personal Liability Insurance Programs (PLIP) Committee

15. Healthcare 14 Integrated social media strategy “Outstanding Nurse Search” Expanding product reach and circle of relevance beyond traditional insurance One million nurses and allied healthcare professionals insured Award Winner!

16. Life & Health 15 PURL campaign Moves customer from mail to web using personal URL Award Winner!

17. Emerging Markets 16 Healthy Paws #1 Rated Pet Insurance Company Fastest growing market Partnering with Aon to reach millions Innovative distribution channels – Retail – Vets – Licensing services – Employee benefit platform – Keyword search engine marketing – Partners PetMD AIChE 1-800-PET OnlyNatural Pet Award Winner!

18. Emerging Markets 17 Aon Rent Protect Renter default insurance Successful overseas business model 38 million potential universe Channel partners – Property managers – Real estate agents – Third-party administrator tenant checking Landlords Investors

19. 3rd Party Distribution 18 Sports, Leisure and Entertainment 60 Specialty insurance programs 300,000 Events / organizations insured 95% business subproduced – Motorcycle dealerships – Camps and campgrounds – Events and attractions – Recreation – Sports – Venues and gaming – Entertainment – Outfitters and guides “Insuring the world’s fun ” ®

20. Strategic Carrier Relationships - Client $54 billion Aon Risk Solutions carrier premium Relationships with major (rated A) carriers –Customized programs: Choice model, exclusive carrier, or multi-products –Extensive niche program knowledge –Ongoing management, audit and reporting on carrier performance Underwriting Authority Risk management resources 19

21. Strategic Carrier Relationships - Carrier Customized programs –Insurance product and service design driven by trend and data analytics –Choice model, exclusive carrier, or multi-products Program Administration –Underwriting expertise –Call center management Distribution –Sponsorship Endorsements –Cross-sell opportunities –Subproducers –Direct Marketing 20