1. © EFQM 2014 EFQM Recognition Ireland Excellence Award George Wilson Centre for Competitiveness

2. © EFQM 2014 CforC Recognition Process The main objectives are to: Provide recognition at different stages of improvement Encourage organisations to apply the Excellence principles Provide a structured approach to measuring improvement

3. © EFQM 2014 Benefits of Applying It allows the applicant to compare itself against role model organisations. It creates an internal stimulus to continue the drive to maintain performance and position. The process provides an independent validation of the degree to which the organisation has implemented Excellent Approaches and achieved Excellent Results. Feedback helps to focus future organisational improvement activities. Not just recognition but a better way of managing your organisation..

4. © EFQM 2014 European Recognition Process European Excellence Award Recognised for Excellence 3*,4*,5* Committed to Excellence

5. © EFQM 2014 CforC Award/Recognition Process Ireland Excellence Award (large, small, public) Recognised for Excellence 3* 4* 5* STEPS to Excellence Committed to Excellence

6. European Award Winner EFQM Journey to Excellence Recognised 4 Excellence Recognised 4 Excellence – 4* 401 – 500 points Recognised 4 Excellence – 5* 501+ points Recognised 4 Excellence – 3* 301 – 400 points Committed to Excellence Committed 2 Excellence - 2* Committed 2 Excellence - 1* Gold Star Service Excellence Ireland Award Winner EUROPEAN AWARD WINNER IRELAND AWARD WINNER

7. © EFQM 2014 The Assessment Process

8. © EFQM 2014 The Ireland Excellence Award Assessment Process Before the Site Visit During the Site Visit

9. © EFQM 2014 EFQM Criteria LeadershipPeople Business ResultsProcesses, Products & Services Strategy Partnerships & Resources People Results Customer Results Society Results EnablersResults Learning, Creativity and Innovation © EFQM 2012 ®

10. © EFQM 2014 Weighting No changes to the weighting of the criteria or the criterion parts. LeadershipPeople Business ResultsProcesses, Products & Services Strategy Partnerships & Resources People Results Customer Results Society Results 10% 15%

11. © EFQM 2014 RADAR

12. © EFQM 2014 RADAR

13. © EFQM 2014 RADAR - Enablers

14. © EFQM 2014 Purpose of a Site Visit To acquire the information needed in order to provide the most value-adding feedback to the organisation being assessed, by: Confirming the validity of the written information and data already seen and analysed; Clarifying any unclear aspects within the written information and data; Gathering new and additional information and data; Gaining a sense of the atmosphere in the organisation; Providing the input to arrive at the final assessment findings and the Scores.

15. © EFQM 2014 For more information: George.wilso@cforc.org www.cforc.org