1. County Government Operating a DMV Tag Agency (NC License Plate Agency) Kelvin R. Byrd Watauga County

2. History Boone LPA closed in fall of 2005 Boone LPA closed in fall of 2005 No LPA office in the county No LPA office in the county Continued to be vacant in Spring 2006 Continued to be vacant in Spring 2006 “Watauga County” began pursuing information about running a LPA “Watauga County” began pursuing information about running a LPA Made application to be a LPA contractor in May/June 2006 Made application to be a LPA contractor in May/June 2006 Approval of Contract August 2006 Approval of Contract August 2006 –Staff Hiring (Director + 2 staff) –Education 3 week course at DMV Headquarters Open for Business on November 20, 2006 Open for Business on November 20, 2006

3. Administration Structure setup for the LPA is under Watauga County Tax Administrator Structure setup for the LPA is under Watauga County Tax Administrator Separate Budget for LPA Separate Budget for LPA Issue Passports with Photos Issue Passports with Photos Do not sell other tag items Do not sell other tag items

4. Staffing NC LPA office staffed with 5 people NC LPA office staffed with 5 people –Currently staffed with a Director and 2 other LPA clerks –Tax Admin. Motor vehicle clerk for tax billing Tax Admin. Clerk has also taken 3 week course and functions as overflow help in the LPA operations Tax Admin. Clerk has also taken 3 week course and functions as overflow help in the LPA operations –Passport/Renewal clerk (RIF as of 04/22/10)

5. Budget Revenue = $120,000 Revenue = $120,000 –DMV Transactions, Notary Fees, Passports Expenditures = $170,000 Expenditures = $170,000 –Salary+Benefits, Standard office expenses  Provide Quality Customer Service to the Citizens and Auto Dealers  Break-Even would be a positive

6. Facilities Approx. 2000 sq. ft. Approx. 2000 sq. ft. Located across the street from the Tax Admin. Dept. (walking distance) Located across the street from the Tax Admin. Dept. (walking distance) Designated LPA parking Designated LPA parking Hours of Operations 8:00am-4:30pm Hours of Operations 8:00am-4:30pm Approved Signage Approved Signage NC License Plate Agency NC License Plate Agency 835 W King St 835 W King St

7. SOP Standard Operating Procedures These were being rewritten when we opened in 2006 These were being rewritten when we opened in 2006 February 2009 is newest version February 2009 is newest version All new contracts adhere to new standards in the sop All new contracts adhere to new standards in the sop

8. Equipment Lease Agreement 2006 Contract did not have a lease agreement for equipment. 2006 Contract did not have a lease agreement for equipment. Contract expired in 2008 and became a month to month until a new contract was approved in 2009. Contract expired in 2008 and became a month to month until a new contract was approved in 2009. New Contract was signed in October 2009 for 3 yrs converting to annual for 2 additional terms. New Contract was signed in October 2009 for 3 yrs converting to annual for 2 additional terms. All new contracts have equipment lease agreements added (Approx. $70 month per workstation) All new contracts have equipment lease agreements added (Approx. $70 month per workstation)

9. Operations Operations Provide Service to Citizens Provide Service to Citizens –Process Title Applications –Issue Tag Renewals –Notarization Daily Deposit/Closeout Daily Deposit/Closeout Different Deposits (DMV-County) Different Deposits (DMV-County) Watauga accepts only Cash for Notary Fees Watauga accepts only Cash for Notary Fees –Can Not combine with payment for Title Work for DMV

10. Payments Notary is cash only Notary is cash only DMV titles and renewals can be a check DMV titles and renewals can be a check No credit or debit cards No credit or debit cards Passports can be check or money order Passports can be check or money order –Our transaction portion is cash

11. Audits of office within 45 day period Audits of office within 45 day period Payment Schedule Payment Schedule Monthly EFT Transfer to County Monthly EFT Transfer to County Transaction Payment Accountability Transaction Payment Accountability Monthly Report Monthly Report Error Rates Error Rates Adjustments Adjustments

12. Other Work Most issues are called into the “Help Desk” Most issues are called into the “Help Desk” Inspections and Emissions Inspections and Emissions Insurance Insurance Drivers License Drivers License

13. Moto Tax Preparation Positioned for new motor vehicle legislation. Not intentional. Positioned for new motor vehicle legislation. Not intentional. Making efforts to bring LPA dept. into a county owned building. Currently a private lease agreement. Making efforts to bring LPA dept. into a county owned building. Currently a private lease agreement.

14. Contact Information Kelvin R. Byrd Watauga County Tax Administrator 842 W King St. Suite 21 Courthouse Boone NC 28607 828-265-8040

15. County operated LPAs

16. Municipal operated LPA’s

17. Chamber of Commerce LPA’s

18. Counties with No LPA

19. Application – MVR-93AA http://www.ncdot.org/dmv/hot_topics/ApplicationForm.html

20. Policy and Procedures Physical Facility Physical Facility Parking Area Parking Area Hours of operation Hours of operation Conjunction with other businesses Conjunction with other businesses Advertising Advertising Residency Requirement Residency Requirement No silent partners No silent partners Charges for replacement of inventory/ service calls on computer equipment Charges for replacement of inventory/ service calls on computer equipment

21. Rates for Services Rendered Standard Transactions $1.43 Standard Transactions $1.43 HUT Transactions $1.27 HUT Transactions $1.27 Title Transactions $1.00 Title Transactions $1.00 Notary Fee Schedule Notary Fee Schedule –1 signature $5 –2 signatures $6 –3 signatures $7