1. Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 1 Learning Programs Cisco Customer Loyalty (CCL) Learning Programs Team

2. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Rewarded for their loyalty to Cisco via points they can redeem for Educational offerings from Learning@Cisco and our Learning Partners Incentive to Educate their employee on Cisco products by using their loyalty points for Learning Credits, exam vouchers, and labs. Better educated technical resources leading to more optimal use of the Cisco products, and reduced frustration Easy to use points scheme with each loyalty points equivalent to a US dollar, and can be converted to Learning Credits in bundles. Access to tools and systems to help them get the most out of their loyalty points. Can be tailored to fit their specific needs Increase Customers Loyalty through Education and Rewards. Rewards Customers’ by granting them loyalty points, based on their purchase of Cisco Products and Services.

3. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Certification Exam Vouchers Certification Exam Vouchers CCIE Lab Vouchers CCIE Lab Vouchers Future Cisco Store Other offerings Future Cisco Store Other offerings CLN Store Self Study Learning CLN Store Self Study Learning Learning Partners Offerings Learning Partners Offerings Advanced Technical Training Cisco Authorized Learning Partners Technical Training Cisco Authorized Learning Partners Technical Training Cisco Live! Events CCIE 360 Bundles Cisco Technical Education Cisco Press Publications Cisco Press Publications LPs to LCs LPs

4. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 CISCO LEARNING CREDITS Customer Requests redemption as LC CLC PM approves the transfer and assign in LCMT Conversion is 100 points = 1 LC Credits are available Education! Learning Partner can use as regular LCs Customer will see the consumption as regular LCs CISCO CUSTOMER LOYALTY Reward points are assigned based on orders Set up in the CCLT, periodically (currently quarterly) Customer Team Captain is notified of available loyalty points

5. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Secure portal accessible on Web and on Mobile Phones Customers can check latest balances of reward points thru a designated Team Captain login Points Balance Statements, Redemption Transactions can be viewed Monthly Notification Emails

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