1. Non-Violent Dispute Resolution © Personal Perimeter, LLC, http://www.PersonalPerimeter.com1

2. Situational Awareness © Personal Perimeter, LLC, http://www.PersonalPerimeter.com2

3. Pay attention to your physical surroundings Consider safe parking location - lighting conditions Look before entering Know where the exits are located © Personal Perimeter, LLC, http://www.PersonalPerimeter.com3

4. Pay attention to people around you Loitering Seasonally inappropriate attire (i.e. coat during warm weather) Conversation / Words / Tone Actions by others Clinched fists Rapid or deep breathing Excessive sweating Crying © Personal Perimeter, LLC, http://www.PersonalPerimeter.com4

5. Be safety conscious at all times Lock car doors Single lane at a drive-thru (boxed in) ATM transactions Buddy system © Personal Perimeter, LLC, http://www.PersonalPerimeter.com5

6. Communication Techniques © Personal Perimeter, LLC, http://www.PersonalPerimeter.com6

7. Communication Techniques Use of effective communication plays a key role in conflict resolution or conflict avoidance. Good verbal and non-verbal communication may help to avoid or diffuse a situation. Being a better communicator may prevent the escalation of conflicts. © Personal Perimeter, LLC, http://www.PersonalPerimeter.com7

8. Verbal Factors to consider Audience Age Culture Education / profession Choice of words Jargon Positive / negative Offensive Tone Volume © Personal Perimeter, LLC, http://www.PersonalPerimeter.com8

9. Non-verbal Communication Body language / movements / stance use appropriate body language for the situation Eye contact / lack of eye contact Personal space (distance between individuals) © Personal Perimeter, LLC, http://www.PersonalPerimeter.com9

10. Barriers Affecting Communication Environmental factors Noise (radio, traffic, other conversations) Time of day (day vs. night) Location (outside, inside a building etc.) Language Secondary language Dialect © Personal Perimeter, LLC, http://www.PersonalPerimeter.com10

11. Barriers Affecting Communication Physical / emotional factors Hearing Sight Prior interaction with the person Anger Fear Cultural Direct eye contact is expected or acceptable in some cultures, while in others is it would be considered a sign of disrespect. Personal space or proximity varies among different cultures. © Personal Perimeter, LLC, http://www.PersonalPerimeter.com11

12. Ego State Theory Introduced by Eric Berne in the early 1960s © Personal Perimeter, LLC, http://www.PersonalPerimeter.com12

13. Parent Establishes rules - sets boundaries Provides training Directive Disciplinary Authoritative © Personal Perimeter, LLC, http://www.PersonalPerimeter.com13

14. Child Emotional - quick to anger Follows directions or rebels Does not filter what he / she says © Personal Perimeter, LLC, http://www.PersonalPerimeter.com14

15. Adult Does not dictate Uses good judgment, not emotions, to make decisions Carefully assesses the situation Shows respect for others and will compromise when necessary © Personal Perimeter, LLC, http://www.PersonalPerimeter.com15