1. Business Enabled Communications
Station Group
Business Enabled Communications

2. Contents Station Group Pick Up Group Page Group
– Circular/Terminal/Longest Idle/Ring/Voice Mail
– Station Group Announcement
– Station Group Feature
Pick Up Group
Page Group
Command Conference Group
– One way / Conference
PTT Group
Interphone Group
Pilot Hunt Group
– Call Forward
– Call Coverage

3. Station Group Station Group Capacity Station Group Attributes SYSTEM
No of Group
No. of Member
Number
iPECS-MG 300 50
620 ~ 669
iPECS-MG 100 20
620 ~ 639
Station Group Attributes
Basic
Group Type can be assigned about each Group (Circular, Terminal, Longest Idle, Ring, Voice Mail.
Group Name, Tenant, Time Table, Pickup Option can be assigned.
Max. 50 Members can be assigned
Greeting, Queuing Tone
Greeting or Queuing Tone can be provided.
Tone type : Normal, Prompt, Announcement, INT/EXT MOH,VMIB MOH,SLT MOH.
Attribute
Forward Feature can be provided (All, Queue Timeout, Queue overflow)
Supplementary Service : Max Queue Counter, Wrap up timer, Member No answer timer

4. Station Group Group Assignment (PGM 200)
In each group, Group type, Name, Tenant, Time table, Pick up option can be programmed.
Max. 50 member can be assigned in a group.
Group Assignment
Max 50 members can be assigned in a group.
Group Type
The following type can be selected.
Terminal, Circular, Ring, Longest Idle, Voice Mail
Group Name
This will be provided with LCD message when a member receive Group Ring.
Tenant Number
Tenant can be assigned to each group. A call to a group can be restricted according to Tenant Access (PGM 283).
Time Table Index
Time table can be assigned to each group. This is defined for the ring mode of forward destination.
Pick Up Option
Group can be used as Pick up group with the following option (Disable, All Call, Internal, External)
GROUP 620 RING
(Help Desk)
Member can be assigned/deleted with Range/Individual Case

5. Station Group Circular (Round-robin search)
Terminal (First-to-last search)
An idle member of the hunt group is called when a
call is received. If unavailable or unanswered,
the call is routed to the next station in the group.
If the call is unanswered or unavailable, it is routed
to the next listed station in the group.
STA101 answer
CO LINE 2
CO LINE 1
STA101
STA103
STA105
STA104
STA100
STA102
CO LINE 2
CO LINE 1
STA101
STA103
STA105
STA104
STA100
STA102

6. Station Group Longest Idle Ring
Calls are routed to the station in the group that has
been idle for the longest time.
All the stations in the group will receive ring for a
call of station group when a call is received
CO LINE 2
CO LINE 3
CO LINE 1
STA100
STA101
STA102
STA103
STA104
STA105
CO LINE 1
STA101
STA103
STA104
STA105
STA100
STA102

7. Station Group Greeting/Queuing Tone (PGM 201) Greeting Tone
When a call is routed to a Station Group, Greeting Tone is played during Greeting Play Timer and repeated during repeat counter.
Queuing/Second Queuing Tone
If all member of group is busy, Queuing Tone Is played and repeated during repeat counter.
If Greeting/Queuing Timeout timer is expired, a call is routed to forward destination.
Tone Type
Normal/Prompt/Announcement/Internal MOH
External MOH/SLT MOH/ VMIB MOH
CCR During Announcement
CCR service can be provided during queuing announcement is played.
MOH for Prompt/Annc.
MOH can be provided during Repeat delay time.(INT/EXT/VMIB/SLT MOH)

8. Station Group Greeting/Queuing Tone (Prompt & Announcement case)
Greeting Tone
RBT
RBT
Real Recording Time
Delay Time
Repeat Counter or,
Greeting Play Timer is expired.
Greeting Tone Start
Greeting Tone Start
Queueing Tone
RBT/MOH
RBT/MOH
Real Recording Time
Delay Time
Repeat Counter
is finished.
Queueing Tone Start
Queueing Tone Start
Queueing
Forward Timer
2nd Queueing Tone
RBT/MOH
RBT/MOH
Real Recording Time
Delay Time
Repeat Counter
is finished.
Queueing Tone Start
Queueing Tone Start

9. Station Group Additional Attributes (PGM 202)
Call In Greeting (Member Ring Start Time)
-. In Greeting : Provide ring to member during Greeting.
-. After Greeting: Provide ring to member after Greeting.
Max Queue Count
It defines maximum queue count of each group.
Forward Type
It defines forward type of group.
Not Use – Call is routed to Error destination
Unconditional – Call is directly routed to forward destination
Queueing overflow – When Queue count overflows
Queueing timeout – When Queueing timer expires.
Queueing overflow or timeout – case 3 or 4
Apply Time Type
It defines the time to apply forward feature.
(All/Day/Night/Timed)
Forward Destination
It defines the destination to forward.
Wrap Up Timer
A member does not receive the next call during this timer when he goes to idle state.
Member No-Answer Timer
If a member doesn’t answer the call during this timer, it is routed to the next member.
Ring No-Answer Forward Timer
If a member doesn’t answer the call during this timer, it is routed to the forward destination

10. Station Group Basic Flow
1. When there’s an available member in group
If Ring No Answer Forward timer
expires,
First idle member rings
Next idle member rings
Member No answer Time
Ring
Forward Destination
Greeting
Annc.
RBT
RBT/MOH
Real Recording Time
Delay Time
Repeat Counter or,
Greeting Play Timer is expired.
Greeting Annc
Greeting Annc.
Repeated
If Queuing Forward timer
expires,
2. When there’s no available member in group
Forward Destination
Queuing Annc.
RBT/MOH
RBT/MOH
Real Recording Time
Delay Time
Repeat Counter
is finished.
Second Queue Annc.
Queuing Annc
Queuing Annc
Repeated

11. Pick Up Group Group Capacity Pick Up Group Attributes
SYSTEM
No of Group
No. of Member
iPECS-MG 300 50
100
iPECS-MG 100 20
Pick Up Group Attributes
Pick Up Group allows to pick up the call among members.
Pick Up Condition
-. All Call
Pick up is allowed about all call.
-. Internal Call
Pick up is allowed about internal call
-. external Call
Pick up is allowed about external call
Feature Code
SYSTEM
Direct Pick Up
Group Pick Up
iPECS-MG 300/100
7 + Station No.
566

12. Page Group Group Capacity Page Group Attributes PAGE ZONE 1 STA A
SYSTEM
No of Group
No. of Member
iPECS-MG 300 30 50
iPECS-MG 100 15
Page Group Attributes
PGM 134-Flex 2(Page Access) : Enable
PGM 151(Internal Zone Page Group Access) : Enable Group Access
A station, which is allowed to access page feature, can speak
to any or all the internal/external page zones.
Operation
Lift Handset.
Dials Page zone feature code.
Dials zone index.
Speaker of phones in zone goes open(ON) and Station A can announce the message.
Feature Code.
Dial Page Feature Code + Group No
STA101
STA103
STA105
STA104
STA100
STA102
PAGE ZONE 1
STA A
SYSTEM
Internal Page
External Page
All Call Page
iPECS-MG 300/100
543 + Group No.
(00: All group)
548
549

13. Command Conference Group
Group Capacity
SYSTEM
No of Group
No. of Member
iPECS-MG 300 10 12
iPECS-MG 100
Command Group Attributes
Stations and external contacts (up to 12 members) can be arranged in groups so that a user may
create a conference or paging with all members in the group through a single call.
Command Page (One Way)
Only the caller can make announcements (paging) to members of the Command Group.
Command Conference (Both Way)
A user can make conference calls with members of the Command Group
Feature Code
PGM 152(Command Group Access) : Enable Group Access
Command Group
Command Page
Command Conference
iPECS-MG 300/100
581 + Group No. (00~10)
580 + Group No. (00~10)

14. CMD GR 01 Command Conference Group Group Attributes On Hook Service
On Hook – if a called party member goes to on-hook, he leave the conference
Recall – if a called party member goes to on-hook, he receives recall ring.
Busy Service (One-Way/Both-Way)
Busy - if a member is busy, Command call is established without this member.
Request Queuing – if a member is busy, Command call will queue to this member.
Recover call – if a member is busy, Command call is established with a member in busy state and original call is disconnected.
CMD GR 01
PSTN
Dial One Way or Conference Command Call Code + Group No
(580 / )
ONE WAY COMMAND CALL
External
CONFERENCE COMMAND CALL
STA 3000
STA3001

15. PTT Log-In/Out Feature Code
PTT Group
Group Capacity
SYSTEM
No of Group
No. of Member
iPECS-MG 300 10 50
iPECS-MG 100
PTT Group Attributes
The user may log-in or log-out to one group, or to group 0 (all PTT group). Once logged in, the user
may place or receive one-way page announcements to/from other users who are logged in to the same PTT group.
Log In
Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group status and registration will be displayed.
Dial PTT Group No (0 – 9)
Log Out
Dial *
Operation
Press PTT button.
SPK of All Log-In Station will be on.
Press PTT button to stop the PTT.
PTT Button : PGM + Flex + 2(Fixed Key) + Select PTT + SAVE
PTT Log-In/Out Feature Code
538

16. Interphone Group Access Feature code
Group Capacity
SYSTEM
No of Group
No. of Member
iPECS-MG 300 10
iPECS-MG 100
Interphone Group Attributes
To call a station using a simple, one-touch digit, Stations can be put into an Interphone Group.
(up to 10 members). Call is available only between members.
Operation
Dial {Interphone Group Access} Feature code.
Dial one digit.
Feature Code.
Interphone Group
Make a Call with “ ”
Make a Call with “ ”
Interphone Group Access Feature code
534

17. Pilot Hunt Group Group Capacity Pilot Hunt Group – Call Forward
SYSTEM
No of Group
No. of Member
iPECS-MG 300 50 20
iPECS-MG 100
Pilot Hunt Group – Call Forward
Pilot Hunt Call Forward
If a call is routed to member of pilot hunt group, a call is automatically routed to forward destination according to RING MODE (Day/Night/Timed).
Register Pilot Hunt Call Forward
Dial {Forward Register Feature code}
Select Call Forward Type.
(Unconditional/Busy/No answer/Busy-No answer)
Dial destination (Station or Station Group).
Cancel Pilot Hunt Call Forward
Dial {Forward Cancel Feature code}
Feature Code.
SYSTEM
Forward Register
Forward Cancel
iPECS-MG 300/100
514
515

18. Pilot Hunt Group Pilot Hunt Group – Call Coverage Pilot Hunt Group
Pilot Hunt Call Coverage
The member of Pilot Hunt Group can cover the call for other member.
Busy Service
Station can be programmed the busy service as Pilot Hunt.
(Busy Tone/Camp-On/Call-Wait/Pilot Hunt)
If he receives the call from Internal/external party,
a call is routed to next member according to Service and Type.
Service : All Call / Intercom call / External Call
Type : Terminal /Circular
PGM 131-Flex 5(Busy Service) : Pilot Hunt
PGM 134-Flex 6(Pilot Hunt Ring Assign) : Enable
CO LINE 2
CO LINE 1
STA101
STA103
STA105
STA104
STA 100
STA102
Pilot Hunt Group

19. Business Enabled Communications
Attendant Group
Business Enabled Communications

20. Contents Attendant Group Night Attendant Group – Capacity – Attributes
– Group Assignment
Night Attendant Group

21. Attendant Group Attendant Group Capacity Attendant Group Attributes
SYSTEM
No of Group
No. of Attendant
iPECS-MG 300
9 (one per Tenant) 5
iPECS-MG 100
5 (one per Tenant)
Attendant Group Attributes
Basic
Attendant Call is activated from Attendant Call Feature Code
Group Type can be assigned about each Group (Circular, Terminal, Longest Idle, Ring)
Group Name, CO Attendant Call Number can be assigned.
Max. 5 Attendants can be assigned in a tenant.
Greeting, Queuing Tone
Greeting or Queuing Tone can be provided.
Tone type : Tone, Prompt, Internal/External MOH/VMIB MOH/SLT MOH.
Greeting/Queuing feature is the same as Station Group
Attribute
Forward Feature can be provided (All, Queue Timeout, Queue overflow)
Supplementary Service : Max Queue Counter, Wrap up timer, member No answer timer
Above features are the same as Station Group

22. Attendant Group Group Assignment (PGM 270, 271, 272)
Attendant Assignment
Max 5 Attendants can be assigned in a tenant.
Group Type
The following type can be selected.
Terminal, Circular, Ring, Longest Idle, Ring
Group Name
This will be provided with LCD message when a member receive Group Ring.
CO Attendant Number
If this number is assigned, system analyzes this number before it analyzes numbering plan/digit conv. table.
Attendant Call by Station number
Basically, Attendant call is activated when a caller dial Attendant call code.
But, if this is enabled, attendant call is activated
when a caller dials the number of attendant member.
GROUP ATD RING
(Main ATD Group)

23. Attendant Group Attendant Feature ACCESS [PGM] + 0 + (1~9, *, #)
1. SMDR Print/Delete
2. Traffic Print/Delete
3. COS / Password
4. DATE / TIME / Wake Up
5. Preselected Message
6. VMIB Announcement Record/Listen
7. User Program (Name/Language/Prepaid/Feature Cancel)
8. Ring Mode Change/ Conference Room Monitor-Delete
9. USB (Upgrade/ DB Up/Download)
* + #. Admin Programming
#. DECT Registration

24. Attendant Group Night Attendant Group Capacity
SYSTEM
No of Group
No. of Attendant
iPECS-MG 300
9 (based on tenant) 5
iPECS-MG 100
5 (based on tenant)
Night Attendant Group Attributes
Basic
Night Attendant Group Is activated when all attendant goes to DND mode or Ring mode is Night)
Night Attendant cover the attendant call.
Attendant PGM is not available.
Greeting, Queuing Tone
Greeting or Queuing Tone can be provided.
Tone type : Tone, Prompt, Internal/External MOH/VMIB MOH/SLT MOH.
Greeting/Queuing feature is the same as Station Group.
Attribute
Forward Feature can be provided (All, Queue Timeout, Queue overflow)
Supplementary Service : Max Queue Counter, Wrap up timer, member No answer timer
Greeting/Queuing feature is the same as Station Group

25. DND NIGHT Attendant Group Group Assignment (PGM 275, 276, 277)
Night Attendant Assignment
Max 5 Member can be assigned in a tenant.
Group Type
The following type can be selected.
Terminal, Circular, Ring, Longest Idle, Ring
Operation
In the following state, a attendant call is routed to night attendant Group
All attendant goes to DND states.
Ring mode of Tenant is Night mode.
CO LINE
DND
STA101
STA 100
STA102
Attendant Gr.
NIGHT
STA101
STA 100
STA102
Attendant Gr.
CO LINE
STA110
STA111
Night ATD Gr.

26. Business Enabled Communications
ACD Group
Business Enabled Communications

27. Contents ACD Group ACD Group Supervisor Function
– Capacity & Attributes
– Status Service for Group Call
– Call Queuing & Forward Service
– Call Distribution by Agent Priority
– Agent State
ACD Group Supervisor Function
– Group Status Management
– Agent Management and Monitoring
– Group Call Traffic Analysis

28. ACD Group ACD Group Capacity ACD Group Attributes (PGM 212 ~ 215)
SYSTEM
No of Group
Supervisor
Agent
Queuing Step
Agent Priority
iPECS-MG 300 50
1 (Sub-Supervisor 3) 5 20
iPECS-MG 100
ACD Group Attributes (PGM 212 ~ 215)
Basic
ACD Group Call is activated by dialing ACD Group Number (600 ~ 6XX)
ACD Group has 4 types of status (Normal / Forward / Night / Holiday Status)
An idle agent can receive the ACD group call after log-in procedure
Max 1 main-supervisor and 3 sub supervisor can be assigned
Supervisors can monitor member ‘s state and group call traffic
Greeting, Queuing Tone
Greeting for incoming CO Call or Queuing Announcement can be provided.
Tone type : Tone, Prompt, Internal/External MOH/VMIB MOH/SLT MOH.
Max 5 queueing steps are available to provide queuing announcements.
Attribute
Forward Feature can be provided in each group status (Forward / Night / Holiday / Overflow / Agent no-answer Status)
Supplementary Service : Max Queue Counter, Queuing Announcement Rule, Agent State control, Information data control

29. ACD Group ACD Group Status Service for ACD Group Call Status Means
Normal
General In-Service Status
Forward
Forward Status
1. Forward (Unconditional)
Night
Night time Status
1. Release
2. Night Announcement Service
3. Forward
Holiday
Holiday time Status
2. Holiday Announcement Service
Forward Destination: Station / Station Group / Other ACD Group / Digits
Forward, Night, or Holiday, these kinds of status can be set manually by Administrator or
Main Supervisor
Night, Holiday Status can be changed automatically by Auto Status Change Admin
PGM212-Index5
In case of Announcement Service in Night, Holiday, assigned Announcement is played first
and then the call is released

30. ACD Group ACD Call Queuing & Forward Service Max Queuing Count
Max 99 Group Call can be queued.
Queuing Announcement Service
Max 5 Announcement can be served
Queuing Announcement Repeat Service
Queuing Annc. can be rotated until repeat count
Forward Service After Queuing Time
1. Call Release
2. Forward to registered destination
5 Step Queuing Announcement Can be defined
CCR Service

31. BUSY BUSY ACD Group ACD Call Distribution by Agent Priority
There are 20 levels as priories.
First higher priority group’s agents will receive the ACD call first. If there’s no idle agent, the next priority group’s agent will receive the ACD call.
ACD Group Call 1
Priority-1 Group
STA 2003
STA2005 2
STA2004
BUSY 3
Web: ACD Agent State & Priority
Priority-10 Group
Priority-2 Group
STA 2009
STA 2006
STA2011
STA2008
STA2010
STA2007
BUSY

32. After Grp. Call or Other Rules Can Receive the Grp. Call
ACD Group
Agent State
Agent can has 4 states (Log-Out / Log-In Ready / Log-In Work / Log-In DND)
Supervisors can check and change agent’s state
Log-In
Log-In Feature Code
After Work-Out Timer
Work State
After Grp. Call or Other Rules
Log-Out State
Ready State
DND Feature Code
Can Receive the Grp. Call
DND Feature Code
DND State

33. Station Web Program of Main-Supervisor
ACD Group Supervisor Function
Group Status Management (Station Web of Main Supervisor)
Main Supervisor can check and change Group Status (Normal / Forward / Night / Holiday)
Main Supervisor can make rules how to handle the ACD Call in each Group Status
Main Supervisor can manage Group Status with Specific Feature Code
[ACD Supervisor Group Call Forward]
[ACD Supervisor Group Night Mode]
[ACD Supervisor Group Holiday Mode]
Main Supervisor can manage the Group Status by his Station Web Program
Station Web Program of Main-Supervisor

34. Station Web Program of Main-Supervisor
ACD Group Supervisor Function
Agent Management and Monitoring
Supervisors can change Agent State (Log-Out / Log-In Ready / Log-In Work / Log-In DND)
Supervisor can answer the Queued Group Call
Supervisor can monitor the agent’s conversation
Supervisor’s Specific Feature Code for Agent Management
[ACD Supervisor Agent State Check] / [ACD Supervisor Queued Call Answer] / [ACD Supervisor Silent Monitor]
Supervisor can manage Agent State by the Station Web Program
Station Web Program of Main-Supervisor

35. Station Web Program of Supervisor
ACD Group Supervisor Function
Group Call Traffic Analysis
ACD Group Call Traffic information is saved automatically
Supervisors can check and delete Group Call Traffic information
Supervisor also can check each agent’s Call Traffic information
Supervisor’s Specific Feature Code for Traffic Information [ACD Supervisor Traffic Check]
Supervisor can manage Group or Agent Call Traffic by his Station Web Program
Station Web Program of Supervisor