1. Order management and Order fulfillment Prabhu Padhi, Meera Mahabala Senior Program Manager

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3. Centralized Omni-Channel Management E-CommercePOS IT Pro Experience Order Management & Fulfillment

4. Pain points and challenges

5. Key investments

6. Cross-Channel ordering workflow

7. Customer places order Customer receives notification Recall order Complete pickup Ship/Pick Chooses products Checks availability Checks price Pick/Pack/Ship Ready for Pickup OROROROR Pickup order Customer Store Clerk Order process flow

8. Cross-Channel ordering workflow

10. Centralized order fulfillment

13. Integrated payment processing

14. Customer order user experience enhancements

15. Customer order UX enhancements Recall or edit orderPick up order

16. Customer order UX enhancements