1. Direct Delivery at Western Washington University Frank Haulgren ILL and Document Delivery Supervisor 2 nd Annual Northwest Resource Sharing Confernce. Portland, Oregon September 11 and 12, 2003 Direct Delivery of ILL and Document Delivery materials to the library user’s home or office.

2. Access / Faculty Document Delivery Began service early 1990s. Began service early 1990s. Submit requests for any material needed - whether owned at WWU or not. Submit requests for any material needed - whether owned at WWU or not. Freeform request submitting to ILL. Freeform request submitting to ILL. Target Delivery Time: Within 2 working days. Target Delivery Time: Within 2 working days. Free copying, free UnCover requesting. Free copying, free UnCover requesting. Delivery and Pickup of materials from offices. Delivery and Pickup of materials from offices.

3. A Special Library Service for Western Faculty ACCESS / Faculty Document Delivery Service IS HERE! On-campus delivery of materials owned by Western's Libraries as well as from the world of information resources available through interlibrary loan To use ACCESS / Faculty Document Delivery Service, simply register with ILLiad, our Web-based interlibrary loan system, at: www.library.wwu.edu/services/ill.shtml. Select Click Here to Register under "New Users." To use ACCESS / Faculty Document Delivery Service, simply register with ILLiad, our Web-based interlibrary loan system, at: www.library.wwu.edu/services/ill.shtml. Select Click Here to Register under "New Users." To take advantage of ACCESS, set your notification and delivery options as indicated below. To take advantage of ACCESS, set your notification and delivery options as indicated below. Preferred Notification Method: Select E-Mail Preferred Notification Method: Select E-Mail Preferred Article Delivery Method: Select ACCESS Document Delivery Preferred Article Delivery Method: Select ACCESS Document Delivery Preferred Loan Delivery Method: Select ACCESS Document Delivery Preferred Loan Delivery Method: Select ACCESS Document Delivery For Additional Information About ILLiad And ILL See Our FAQ Pages At : http://www.library.wwu.edu/services/ill/ill-home.shtml http://www.library.wwu.edu/services/ill/ill-home.shtml As soon as you click the "Submit Information" button at the bottom of the registration page you will see the ILLiad main menu and are ready to begin making requests. As soon as you click the "Submit Information" button at the bottom of the registration page you will see the ILLiad main menu and are ready to begin making requests. Use these request forms to ask us for any of the research materials you need. And, there is no need to check our catalog first. Simply provide us with a complete citation. Use these request forms to ask us for any of the research materials you need. And, there is no need to check our catalog first. Simply provide us with a complete citation. Our ACCESS Courier makes deliveries to departmental mailrooms daily when classes are in session. During intersessions photocopies are mailed through campus mail and books are held for pick-up at the Haggard Circulation Desk. –Our goal is to deliver to you books and copies of articles in journals owned by Western within two working days of processing your request. –If a book from our collection happens to be in use, we will request it for you and deliver it as soon as it's available. –Books requested through Cascade will be delivered to your office when you choose "Document Delivery (Faculty Only)" as the Pickup Location. Do this each time you make a Cascade request. –Requests for books and articles not available from our collections will be immediately, automatically processed as interlibrary loan requests and delivered upon arrival. –Materials to be placed on reserve? Wilson Library or interlibrary loan books to be returned? Call us to arrange for pick up and our ACCESS couriers will pick these up from your department's office. Call us at 650-3076 to arrange for pick-up! –You can also arrange to have videos needed for classroom use delivered through ACCESS by calling Media Circulation at 650-4767! ACCESS / Faculty Document Delivery Service Your Direct Link to the World of Information Resources For more information call Frank Haulgren, ILL Supervisor, at 650-7641, or send e-mail to Frank.Haulgren@wwu.edu Frank.Haulgren@wwu.edu

4. Using ILLiad to Manage Our Direct Delivery Program Individualized user profiles. Individualized user profiles. Customizable pull slips and labels. Customizable pull slips and labels. Integrated desktop delivery of PDF files. Integrated desktop delivery of PDF files. Customized labels for incoming articles and returnables. Customized labels for incoming articles and returnables.

5. ILL By Mail Targeted User: Students who do not regularly come to the Bellingham campus. Targeted User: Students who do not regularly come to the Bellingham campus. Offering: Re-mailing of ILL articles and most returnables including materials borrowed through Summit (InnReach); checkout and mailing of circulating materials from the WWU collections. Offering: Re-mailing of ILL articles and most returnables including materials borrowed through Summit (InnReach); checkout and mailing of circulating materials from the WWU collections. Addition Burden to ILL Office: Negligible. Addition Burden to ILL Office: Negligible.

6. INTERLIBRARY LOAN INTERLIBRARY LOAN DELIVERY DELIVERY BY MAIL IS HERE! BY MAIL IS HERE! Beginning January 9th The Libraries will mail interlibrary loan materials to students’ homes. This service is targeted towards students who do not come to campus regularly and will be offered on a trial basis through June 15, 2001. At that time The Libraries will evaluate its success. During the trial period your feed back is welcome and encouraged. Beginning January 9th The Libraries will mail interlibrary loan materials to students’ homes. This service is targeted towards students who do not come to campus regularly and will be offered on a trial basis through June 15, 2001. At that time The Libraries will evaluate its success. During the trial period your feed back is welcome and encouraged. Wow! Is this service available to any WWU student? Yes, but the most important thing to consider if you select this ILLiad delivery option is that for most students it will not be the best or fastest way to receive interlibrary loan materials. The fastest way to get the materials you have requested remains to pick them up at the Haggard Circulation Desk after receiving e-mail notice that they have arrived. Yes, but the most important thing to consider if you select this ILLiad delivery option is that for most students it will not be the best or fastest way to receive interlibrary loan materials. The fastest way to get the materials you have requested remains to pick them up at the Haggard Circulation Desk after receiving e-mail notice that they have arrived. Students who will benefit most from this new service are those who come to campus once a week or less. Students who will benefit most from this new service are those who come to campus once a week or less. Who’s responsible for lost materials? Students selecting the “Mail to Home Address” delivery option have the following responsibilities: Students selecting the “Mail to Home Address” delivery option have the following responsibilities: –You are responsible for all books mailed by the library to you even if you do not receive them. Books will be shipped uninsured via Library Rate (4th class mail – slow…). –You are responsible for returning materials to the library on time. If you are mailing books back ship early so that they arrive a day before the due date. Regular ILL fines of $0.50 per day will be charged for overdue books! –You are responsible for return shipping charges as well as replacement costs for any returned item never received back at WWU. –Books can be returned 24-hours a day using the outside book drop located on the south wall of Wilson Library under the Skybridge if you prefer to bring them to campus. Can I choose to only have articles mailed? Your ILLiad user account allows you to select separate delivery preferences for loaned materials and copied articles. You may choose “Mail to Home Address” for either of these. Your ILLiad user account allows you to select separate delivery preferences for loaned materials and copied articles. You may choose “Mail to Home Address” for either of these. (over please…)

7. Dear WWU Faculty Member or Student: This item has been supplied to you through the Interlibrary Loan & Document Delivery Office at the WWU Libraries. The attached printer receipt indicates the due date. Loaned materials must be returned, or a renewal requested, on or before the due date. Renew at 360-650-7593 or online. Wilson Library materials should be returned to the WWU Libraries by mail using the shipping label below. Or bring the materials to the library. A 24- hour outside bookdrop is located under the skybridge. Fines for overdue materials accrue at $0.30 per day. Interlibrary Loan materials, identified by an ILLiad label on the cover, must be returned to the WWU Libraries. Fines accrue at $0.50 per day. Due date is printed on the label. If the words “No Renewal” do not appear below the due date you may renew through your ILLiad account during the 5 days before it’s due. Orbis Cascade Alliance materials, identified by an Alliance label or book band on the cover, may be returned to the WWU Libraries or to the owning library. Fines for these materials accrue at $0.50 per day. One renewal is possible. To renew call 360-650-7593. NOTE: The individual requesting these materials is responsible for their safe transit and receipt from and to the library. For more information about liability and Document Delivery by Mail policies please check the following web site: www.illiad.library.wwu.edu/ILLiad/illbymail.html Thanks for using our off-campus document delivery service! Phone: 360-650-3076 Access Document Delivery – By MAIL The Libraries Western Washington University ACCESS Document Delivery - By MAIL Return information for users. Please use the shipping label below to return any item by mail or UPS at your expense. Note that the Western Libraries is not responsible for fines accrued because of shipping delays. Cut Shipping Label Below! Ship To: Wilson Library – Interlibrary Loan Dept. Western Washington University 516 High St. Bellingham, WA 98225-9103 Document Delivery By Mail Returns The Libraries Western Washington University

8. Delivery Numbers Total users signed up for home delivery: 515 Total users signed up for home delivery: 515 Users with Bellingham addresses: 243 Users with Bellingham addresses: 243 Distance Ed users: 172 Distance Ed users: 172 Articles mailed since Jan. 2001: 1,857 Articles mailed since Jan. 2001: 1,857 Articles mailed to Distance Ed users: 846 Articles mailed to Distance Ed users: 846 Books mailed since Jan. 2001: 520 Books mailed since Jan. 2001: 520 Books mailed to Distance Ed users: 183 Books mailed to Distance Ed users: 183 Electronically Delivered articles since Nov. 1999: 13,000+ Electronically Delivered articles since Nov. 1999: 13,000+

9. III’s InnReach Software & Direct Delivery Pickup Location: Mail to Home Address Pickup Location: Mail to Home Address Limitations: Limited to Returnables Reshipping materials required No user address confirmation Limitations: Limited to Returnables Reshipping materials required No user address confirmation Enahncements: Pickup Anywhere Option Enahncements: Pickup Anywhere Option

10. Just Over the Next Hill: Looking for the future of Direct Delivery General agreement among libraries to ship directly to end users. General agreement among libraries to ship directly to end users. More consistency in the appearance of the paperwork that accompanies materials. Clearly marked due dates Clearly identified return shipping info or label More consistency in the appearance of the paperwork that accompanies materials. Clearly marked due dates Clearly identified return shipping info or label Easy mechanism for users to alert their home library that materials have arrived or been returned. Easy mechanism for users to alert their home library that materials have arrived or been returned. Smarter ILL management software. Load user addresses into the work-form for shipping when appropriate. Alert lenders when they have downloaded a direct delivery request from another library. Smarter ILL management software. Load user addresses into the work-form for shipping when appropriate. Alert lenders when they have downloaded a direct delivery request from another library.

11. Direct Delivery @ W.W.U. For more information: Frank Haulgren Supervisor: ILL, Document Delivery & Media Western Washington University Bellingham, WA 98225-9103 Phone: 360-650-7641 Email: Frank.Haulgren@wwu.edu