1. CASHIER DEPARTMENT Cashier Functions AA Round Up March 31, 2015

2. CASHIER DEPARTMENT CHAIN OF COMMAND

3. MISSION STATEMENT Cashiers Department We are dedicated to providing excellent customer service to our customers by striving for options and answers to their financial questions and concerns. Cashiers will ensure the customer needs are being met by attending training sessions be knowledgeable and to communicate consistent information.

4. Cashier Services Customer Service Satisfaction Students and staff Balance Inquiry Past due and current Payments In-person, phone, and web Deposits Departmental deposits Refunds/Disbursements Student refunds Book allowance/ Final Payment Arrangements Past due balances Payment Options (current term) Installment Plans Emergency Loans Billing (mail-out & e-bill) Statement of Account Payment reminders Estimates Prospect/returning students Account Billing Issues S.P.I.R.I.T. Office assists irate students privately

5. Cashier Office Locations Walk-In Monday – Friday: 7:45 a.m. to 5 p.m. Wednesday: 7:45 a.m. to 6 p.m. Extended hours during peak registration Pecan –3201 W. Pecan Blvd, McAllen, TX 78501 Student Services Building K1.910 Pecan Plaza –2621 Pecan Blvd, McAllen, TX 78501 Mid-Valley –400 N. Border, Weslaco, TX 78596 Student Services Building F136 Starr –142 FM 3167, Rio Grande City, TX 78582 Student Services Building G1.204A * Campuses below are open once a week. Technology –3700 W. Military Hwy McAllen, TX 78504 West Building Student Services Area Rm 174 Tuesdays: 8:30 a.m. to 4 p.m. Nursing Allied Health –1101 E. Vermont, McAllen, TX 78501 Rm 1.179 Thursdays: 8:30 a.m. to 4 p.m. A Cashier office is available at each of the (6) six STC campuses.

6. Hours of Operation Cashiers Website http://www.southtexascollege.edu click: cashiers under services menu  Quick Links  Contact & Hours The calendar provides: Days of operation Time of operation for each Cashier office location. Office address and building location Phone number for each Cashier office A monthly calendar of the hours of operation is available online.

7. Due Dates & Deadlines Student Guide Trifold Pocket Calendar Available on the Cashier website: http://www.southtexascollege.edu click: Cashiers http://www.southtexascollege.edu The Business office distributes publications in effort to explain important student financial due dates, deadlines and guidelines.

8. Cashier Website Cashiers Website http://www.southtexascollege.edu click: cashiers under services menu  Quick Links  Contact & Hours Payments & Deadlines Installment Plans & Emergency Loans Book Allowances & Refunds Tuition & Fee Rates Hours of Operation & Contact Information Updated each semester to reflect the most current information available. The cashier website is a powerful reference tool that students & staff may utilize 24/7. Answers to frequently asked questions can easily be found at the click of your finger tips. STC JagMail STC JagCard Refund Guidelines & More The cashier website provides information on:

9. Cashiers are on Facebook! The Business office cashier department are on facebook in attempt to attract audience to visit the cashier website to become familiar with important due dates and deadlines.

10. Other Services Parking Permits Request a parking permit through JagNet. Vehicle must be registered online prior to payment or pick-up. Registration information: Make, Model, Year, Color, License Plate Cost: $25/permit (valid through Summer) Payment: Online (recommended), or in-person: Cash only! Students Vehicle permits are available for pickup at Cashiers. Motorcycle permits are issued by the Security Office. Faculty/Staff All permits are available for pickup at the Security Office.

11. Departmental Deposits Departments that collect payment from fundraisers, events, or sales will need to prepare a deposit form. To deposit submit the following to Cashiers: A completed Departmental Deposit Worksheet Funds collected (cash or checks) A transaction will be processed to credit the department account who held the event.

12. 1 2 3 4 5 6 7 8 9 10 1.- Name of Department/Organization the deposit is made for. 2.- Date when deposit is turn in to cashiers. 3.- Enter the FOAP as provided by the Business Office. Make sure this information is correct. 4.- Deposit description ex: BBQ tickets, tickets sales, fundraiser. 5.- Enter the currency turn in to cashiers, bills on top according to denominations, coins in the bottom according to denominations. Include total Currency in the bottom. 6.- Enter any checks received, include student ID if applicable. If more space is needed than provided you can have a list and just enter see list and enter the total of checks in the space provided in the bottom. 7.- Enter the total of currency plus checks. 8.- Enter credit card payments if applicable 9.- This should be the total of currency plus checks plus credit cards. 10.- Information for the person submitting the deposit. Once the deposit is made the cashier will provide the pink copy for your records.

13. Example of a Departmental Deposit Worksheet

14. Prepare a Departmental Deposit Practice Activity Each table has a scenario Work as a team to practice filling out the Departmental Deposit Worksheet to deposit the funds raised into your assigned departmental account. The table that fills out the form correctly and fastest will be rewarded.

15. Student Refunds Friendly Reminder! Requesting a refund? Normal check runs are on Thursdays Refund requests must be submitted by Tuesday at noon: Requests made after the deadline will be issued until the following week.

16. U.S. Bank: STC JagCard As of May 2014, South Texas College partnered with U.S. Bank to process all student refunds and disbursements. Refunds automatically default in the form of a paper check which is mailed to the address on file. Student may select other refund preferences: Prepaid Debit MasterCard (same day refund) Direct Deposit